HP M517, M417 manual Support Process, English only

Page 137

Support Process

The HP support process works most effectively if you perform the following steps in the order specified:

1.Review the troubleshooting section of this User’s Manual (see Problems and Solutions on page 105).

2.Access the HP Customer Care website for support. If you have access to the Internet, you can obtain a wide range of information about your digital camera. Visit the

HP website for product help, drivers, and software updates at www.hp.com/support

Customer Support is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in

English only.)

3.Access HP e-support. If you have access to the Internet, connect with HP via e-mail by going to: www.hp.com/support. You will receive a personal reply from an HP Customer Support technician. E-mail support is available in the languages listed at that website.

4.(US and Canadian customers, skip this step and go on to Step 5.) Contact your local HP dealer. If your digital camera has a hardware failure, take it to your local

HP dealer for a solution. Service is free during your digital camera’s limited warranty period.

Troubleshooting and Support 137

Image 137

Contents Page Page Page Page Contents Reviewing Images and Video Clips Transferring and Printing Images Managing Batteries Getting Started Attach the Wrist Strap SetupInstall the Batteries Choose the Language Turn on the CameraSet the Date and Time Set the RegionHP Photosmart M417/M517 User’s Manual Install and Format a Memory Card Optional HP Photosmart M417/M517 User’s Manual Windows Install the SoftwareMacintosh Top of the Camera Camera PartsBack and Right Side of the Camera Name Description Zoom lever Zoom Out-While taking still Flash settings Name Description Viewfinder lights Front, Left Side, and Bottom of the Camera USB Camera StatesCamera Menus See Using the Capture Menu onGetting Started Camera Status Screen Viewing the On-Camera Demo Restoring Previous SettingsHP Photosmart M417/M517 User’s Manual Taking Still Pictures Taking Pictures and Recording Video ClipsRecording Audio with Still Pictures Recording Video Clips Using Live View Obtaining Optimum Focus Focusing the CameraHP Photosmart M417/M517 User’s Manual Using Focus Lock Using Digital Zoom Using ZoomUsing Optical Zoom To turn digital zoom off and return to optical zoom, press Setting the Flash Page Using the Shooting Modes Taking Pictures and Recording Video Clips Using the Self-Timer Settings For Video Clips Using the Burst Setting Using the Capture Menu Image Quality Help for the Menu OptionsPage Page Without Adaptive Lighting Adaptive LightingHP Photosmart M417/M517 User’s Manual Date & Time Imprint ColorHP Photosmart M417/M517 User’s Manual EV Compensation White Balance ISO Speed Page Reviewing Images and Video Clips Using PlaybackHP Photosmart M417/M517 User’s Manual Icon Description Total Images Summary Screen Viewing Thumbnails Magnifying Images Using the Playback Menu Following table summarizes the Playback Menu options Delete Remove Red Eyes Record Audio RotateHP Photosmart M417/M517 User’s Manual Using HP Instant Share Using the HP Instant Share Menu Using HP Instant Share Setting Up Online Destinations in the Camera Using HP Instant Share Sending Images to Destinations Using HP Instant Share HP Photosmart M417/M517 User’s Manual Transferring Images to a Computer Transferring and Printing ImagesTurn on the camera Connect your camera to the printer Printing Images Directly from the CameraHP Photosmart M417/M517 User’s Manual Page HP Photosmart M417/M517 User’s Manual Using the Setup Menu Display Brightness Camera Sounds Live View at Power On Date & Time USB Configuration TV Configuration Language Move Images to Card HP Photosmart M417/M517 User’s Manual Troubleshooting and Support HP Image Zone Software Resetting the CameraSystem Requirements Windows Only HP Image Zone Express Windows Only When you connect the camera directly to a printer Using a Memory Card Reader Troubleshooting and Support Page Configuring the Camera as a Disk Drive HP Photosmart M417/M517 User’s Manual Problems and Solutions Problem Possible Cause Solution Camera Optional Alkaline batteries cannot Them in the camera again. If Off and then on again Problem Possible Cause Solution Long delay Camera Another picture Problem Possible Cause Solution My image is Too much light Use Adaptive Lighting see Problem Possible Cause Solution My image is Scene had Cannot remove red eye Allow the camera to cool. Then Transfer When Discharge may Camera from the computer Transferring Depleted Error Messages on the CameraUnsupported Memory Full Being saved to Transfer the image to your Charging Focus TOO Not Enough Opening it with Page Printer and the camera OK or Continue button on Print size is too Press Button on Is larger than Large for Complete the print request Error Messages on the Computer Drive in the Setup Menu see Getting Assistance HP Accessibility Website HP Photosmart WebsiteEnglish only Support ProcessHP Photosmart M417/M517 User’s Manual Phone Support in Europe, Middle East, and Africa Phone Support in the United States and CanadaToll-free from Cyprus to Athens CHF Other Phone Support Worldwide Page HP Photosmart M417/M517 User’s Manual Top Points About Batteries Managing BatteriesExtending Battery Life Safety Precautions for Using Batteries Performance per Battery Type Number of Shots per Battery Type Power Indicators Recharging NiMH Batteries Recharger Batteries Solid green About Hours for Safety Precautions for Recharging NiMH Batteries Sleep Time-out for Power Conservation Purchasing Camera Accessories HP Photosmart M417/M517 User’s Manual HP Photosmart M-series camera case-Q6214A HP Photosmart M417/M517 User’s Manual Basic Camera Care Caring for Your CameraCleaning the Camera Cleaning the Camera Body and Image Display Cleaning the Camera LensHP Photosmart M417/M517 User’s Manual Specifications Page 3MP 64MB Sdram NTSC/PAL Batteries on M417 Memory Capacity Memory CapacityM517 Memory Capacity Index Date & Time, setting 13, 89 delete during Instant Review Help from customer support Life of battery ON/OFF switch, description 20 on-camera demo, viewing Print images USB

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