HP 318 manual Contacting HP Customer Support, Obtaining support within the United States

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Contacting HP Customer Support

In addition to the Web, you can contact HP by telephone or mail for support and service for your camera. Prices, availability, and hours of support are subject to change without notice.

How HP can help

HP's support hotline can help resolve problems with setup, installation, configuration, and operation.

For questions about operating systems or network configurations, contact your point of purchase or internal support department. For help with non-HP hardware or software, please contact the manufacturer.

Before you call

Please have the following information ready before you call:

serial number (found on the bottom of your camera)

product name

date of purchase

Obtaining support within the United States

Free telephone support for one year

Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply.

Call (208) 323-2551.

Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm on Saturday.

After the first year

Call (208) 323-2551.

Charges are $25.00 per issue, charged to your credit card. If you think your HP product might need service, call the Customer Support Center, which can help determine if service is required.

Troubleshooting, support, and warranties

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Contents Page Page User guide Trademark and copyright information Table of Contents Sharing and printing images Appendix a Reference Table of ContentsHP photosmart 318 User Guide Getting started Getting startedCamera parts Self-timer button Level Indicator Attach the wrist strap Quick setupInstall the batteries Choose the camera language Turn the camera onSet the camera date and time Automatic power-offTo navigate the menus Using the control dialTo review your images Exit Storing images on a CF memory cardTo exit a menu without making a selection, select HP photosmart 318 User Guide Taking pictures Taking picturesTaking a picture TipUsing focus lock Using automatic focus and automatic exposureTo preview a picture Previewing your picturesTips for taking the best pictures Conditions Examples of subjects HP photosmart 318 User Guide Reviewing your images Reviewing your imagesViewing your images Creating a print order To create or edit a print order Format Memory or Format CF Card if a CF Deleting your imagesTo delete images To magnify an image Viewing small versions thumbnails of your imagesMagnifying your images To look at thumbnails of your imagesHP photosmart 318 User Guide Adjusting the camera settings Adjusting the camera settingsUsing the flash Icon Message Description To change the flash settingChanging the image quality Image quality Description ResolutionTo change the image quality Using the digital zoomTo use the digital zoom Using the self-timerTo use the self-timer To set the date and time Setting the date and timeTo change the image on the welcome screen Setting the welcome screenChanging the camera language To set the camera languageHP photosmart 318 User Guide Sharing and printing images Sharing and printing imagesPhotosmart Using the camera with a Windows computerSystem requirements for a Windows computer To install the bonus software Installing the software on a Windows computerConnecting the camera to a Windows computer To unload images automatically Unloading images to a Windows computerTo connect the camera to a Windows computer To use an HP printer that has a memory card slot Using the camera with a Windows NT 4.0 computerTo use a memory card reader System requirements for a Macintosh computer Using the camera with a Macintosh computerChanging the PC Connect Mode setting Connecting the camera to a Macintosh computer Installing the software on a Macintosh computerTo connect the camera to a Macintosh computer Unloading images to a Macintosh computerTo automatically unload images to a Macintosh computer Tips for unloading images to a Macintosh computerTo unload images to a Windows or Macintosh computer Unloading images without using the softwarePrinting images without a computer Using a card readerStoring images in memory Storing images in memoryDetermining the number of pictures you can take Using a CF memory card To install a CF memory card Installing a CF memory cardChecking the CF memory card status To copy images from internal memory to a CF memory card CF memory cardTo format internal memory or a CF memory card Formatting memoryHP photosmart 318 User Guide Determining if the batteries need to be changed Powering and maintaining your cameraPowering your camera Powering and maintaining your cameraFull Partially-charged Empty To insert new batteries Replacing batteriesSupport Using an AC power adapterTo connect an AC power adapter Memory cards Caring for your camera and accessoriesCamera Safety precautions Camera Problems and solutionsProblem Possible cause Solution Troubleshooting, support, and warrantiesReplace Does notPress a ButtonShown WrongDate and/or Time isHalfway down Too bright My image isToo dark Recognize For the type Camera Error messages Error Possible cause Solution Message Computer Camera is not Does notCF Card HP product support HP photosmart Web site Getting assistanceVisiting HP Web sites Visiting related Web sitesObtaining support within the United States Contacting HP Customer SupportAustria Upgraded warranty optionsObtaining support worldwide Argentina AustraliaChile BelgiumBrazil CanadaNew Zealand MexicoMiddle East/Africa NetherlandsHP product Duration of limited warranty Hewlett-Packard limited warranty statementHardware repair services Appendix a Reference Symbols on the status LCDAppendix a Reference Icon MeaningIcon Meaning Indicator light State Meaning Camera indicator lightsCamera specifications Index IndexNumerics Help. See customer support holding the camera Index HP photosmart 318 User Guide Index Updates for drivers Page C8900−90029