HP a300n, a307x manual Troubleshooting

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troubleshooting

Symptom describes the sign or warning message for the type of problem.

Problem identifies one or more reasons why the symptom may have occurred.

Solution describes what you should do to try to solve the problem.

For help on general and miscellaneous problems you may be experiencing with your PC, refer to the following pages for possible solutions. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support.

To find help for problems with your PC, see the table in this section that describes the symptom, problem, and solution for your situation. Look up the description of the symptom or problem, and try the solution listed. The tables appear in this order:

Audio

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

Diskette (Floppy) Drive

Display (Monitor)

Hard Disk Drive

Hardware Installation

Internet Access

Keyboard and Mouse

Memory

Power

Miscellaneous

Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

troubleshooting 73

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Contents User’s guide USA Table of contents Using the internet Troubleshooting Using application recovery and system recovery Index 145 Viii user’s guide Finding answers to commonly asked questions Safety information Putting your pc together Setting up your pcSafety and comfort Pc back Computer safety warningSerial Connector Symbol DescriptionPc front Other ways to connect Connecting the modemUpgrading your 56k modem Setting up the ethernet connectionTurning on your pc for the first time Turning off the pc Registering your pcHibernation mode Standby modeClick Turn Off Computer Automatic standby or hibernationMaking recovery cds/dvds Installing software and hardware devicesHp products work better together Beginning to use your software Learning the basicsUsing the desktop Using the start menuIcon Opens Use it to Learning to use your pc Using hp organize softwareOrganizing your all programs list Using the all programs menuUsing pc help & tools Using the mouseScrolling AutoscrollingPanning Switching mouse button functions Using the keyboardChanging mouse pointer speed About your keyboardInternet keyboard Standard keyboard Wireless keyboard set Standard keyboard featuresAlphanumeric keys Function keys Edit keysArrow keys Numeric keys Keyboard indicatorsSpecial keyboard buttons Icon Name DescriptionUser Key Icon Feature DescriptionPhoto MusicCD/DVD/MP3 Media control keysCustomizing the buttons Adjusting the monitorUsing a printer About the internet Using the internetSetting up your internet account Using a browser Searching the internet Restricting internet contentSending and receiving e-mail If using outlook expressIf your isp provides the e-mail program Sending e-mail messages with outlook expressReceiving e-mail messages with outlook express Getting help Help and support centerInstant support Using updates from hp Getting messagesTurning off messages Warranty & support guide Resolving problemsRe-enabling messages Upgrading and servicing the pcOnline guides Web sites about your pcMicrosoft windows xp operating system Working with sound, pictures, and video Using speakersConnecting a multi-channel speaker system to your pc Adjusting speaker volumeConfiguring the multi-channel sound manager Configuring multi-channel audio output for the dvd playerConnect speaker plugs for To PC Connector Icon Speaker Mode Using a microphone Using the microphone with multi-channel audio Adjusting microphone volumeWorking with digital images Using hp image zoneProjects in Help Tab or button DescriptionAbout the 7-in-1 memory card reader Using the 7-in-1 memory card readerSpecial note about the safely remove hardware utility Card Slot ReaderCard Insert Into 4-slot reader Slot memory card readerYour drive options Using your cd, dvd, and diskette drivesCard Insert Into 2-slot reader Drive What it doesInserting and removing cds and dvds Handling cds/dvdsUsing the combo drive Using the diskette floppy drive Playing cds and dvdsPlaying music cds with musicmatch jukebox Playing cds and dvds with windows media player Dvd terms Playing dvd movies with the intervideo windvd playerClick InterVideo WinDVD Player Using country/region codesGetting started with recordnow Creating burning cds with recordnowCreating a data cd Creating a music cdCreating burning music cds with windows media player Creating burning data cds using windows xp programCreating burning dvds using the dvd writer drive Using a tv as a monitorCables you may need Connecting to a tv set Viewing the pc image on your tv screen Using your multi-storage bay Disconnecting the tvDisabling the tv option Docking a peripheral device Storing cds, dvds, or memoryPlacing a peripheral device on the multi-storage bay top Using the optional camera station pc top Writer Hp dvd Bay expansion User’s guide Protecting your pc from power surges Using virus protection programsTaking care of your pc Unavailable hard disk drive space Increasing available hard disk drive spaceUninstalling programs Emptying the recycle binViewing the amount of used and free disk space Removing desktop icons Cleaning up your hard disk driveTroubleshooting Audio Symptom Problem SolutionClick Sounds, Speech, and Audio Devices, if it is DevicesClick Performance and Maintenance, if it is Cd-rom, cd-rw, dvd-rom, or dvd writer driveManager button Diskette floppy drive select models only Display monitor Hardware installation Hard disk driveEnd Task Hardware tab Click Start and choose Control PanelInternet access Keyboard and mouse Memory Multi-storage bayClick Turn Off Computer Power Miscellaneous Using application recovery and system recovery Using application recovery and system recoveryUser’s guide Using application recovery and system recovery Creating recovery cds/dvds To run the recovery cd-dvd creator program Using recovery cd-dvd creatorUsing the recovery tools cd System restoreRecovery program To start system restore Application recoveryStarting system recovery if the pc is responding System recoveryStarting system recovery if the pc is not responding System recovery using recovery discsStarting system recovery using recovery discs To run system recovery program using recovery discs Upgrading and servicing the pc User’s guide Upgrading and servicing the pc 1 Preparing the pc Opening and closing the pcBefore opening the pc After closing the pcReplacing the side panel Removing the side panelLocating components inside the pc Removing the front panel Replacing the front panel Removing and replacing drives Removing an optical drive Installing an optical driveCS SL MA Upgrading and servicing the pc 1 User’s guide Removing the preinstalled hard drive Slave Replacing the preinstalled hard drive Installing a second hard drive Slave User’s guide Removing a second hard drive Adding memory About installing ddr dimmsRemoving a memory module Add-in cards Installing a memory moduleRemoving an add-in card Installing an add-in cardReplacing the battery BB B Chassis Chassis features of the pcOpening the computer Before you beginAlways replace the cover before turning on the system Removing the side panel Removing the fan duct Removing the drive cage User’s guide Dimms Dimm Ddr dimmsDimm DDR Dimm Installing add-in cards Upgrading and servicing the pc 2 If the new card or device isn’t working What is plug and play?Adding and removing drives Replacing the diskette drive Upgrading and servicing the pc 2 Replacing the optical drive Upgrading and servicing the pc 2 Chassis I and Chassis Chassis I and Chassis II only User’s guide Replacing the battery Closing the computer Replacing the drive cage User’s guide Replacing the fan duct Replacing the side panel CD/DVD IndexDVD Reinstalling, 93 operating system help Pointer speed, adjusting, 21 power management settings Speakers, 41 multi-channel User’s guide
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