hardware installation (continued)
Symptom | Problem | Solution | |
|
|
| |
New device does not work. | Cannot install new device | You must be logged in as the computer administrator to | |
| driver. | install or uninstall a device driver. To switch users, click | |
|
| Start, click Log Off, and then click Switch User; choose | |
|
| the computer administrator user. (The computer | |
|
| administrator is usually the user Owner.) | |
New or existing device does | A hardware device conflict | To resolve a device conflict, you may need to disable one | |
not work after installing a | exists. | of the devices or uninstall an old device driver: | |
new device. |
| 1 | Click Start and choose Control Panel. |
|
| 2 | Click Performance and Maintenance, if it is |
|
|
| present. |
|
| 3 | |
|
|
| Hardware tab. |
|
| 4 | Click the Device Manager button. |
|
| 5 | Click the + (plus) symbol next to the problem device |
|
|
| and check for exclamation points in a yellow circle near |
|
|
| the device icon. The exclamation point means there is a |
|
|
| device conflict or problem with the device. Exclamation |
|
|
| points do not always appear when a device is not |
|
|
| working properly. |
|
| 6 | If there is an old or unnecessary device driver listed in |
|
|
| the Device Manager, this may be causing the device |
|
|
| conflict. To uninstall the old driver for the new device |
|
|
| driver to work properly, do the following: |
|
|
| device, click Uninstall, and then click OK. |
|
| 7 | |
|
| 8 | If available, click the Resources tab to verify that there |
|
|
| is a device conflict. |
|
| 9 | Click the General tab to see if your device is enabled |
|
|
| and working properly. If it is available, click the |
|
|
| Troubleshoot button and follow the onscreen |
|
|
| instructions in the device troubleshooter wizard. |
|
| 10 | Restart the PC. Click Start, click Turn Off Computer, |
|
|
| and then click Restart. |
|
|
|
|
troubleshooting 79