HP a1116x, a1185d, a1163w, a1180d, a1173w, a1160a Hard Disk Drive, Hardware Installation, End Task

Hard Disk Drive

Symptom	Problem	Solution
PC seems to be locked up	Program in use has stopped	Use the Windows Task Manager to close any programs not
and not responding.	responding to commands.	responding or to restart the PC:
		1 Press the Ctrl, Alt, and Delete keys on the keyboard at the
		same time.
		2 Select the program that is not responding, and click
		End Task.
		Or
		Click Shut Down, and then click Restart.
		If this does not work, press the On button for 5 or more
		seconds to turn off the PC. Then, press the On button.
Hard disk drive error	Part of hard disk drive has	Press the Help ? button on the keyboard to open the Help
message displays.	failed or is about to fail.	and Support Center, or refer to the Warranty and Support
		Guide to contact Support for replacement details.

Hardware Installation

Symptom	Problem	Solution
A new device is not	Device driver is not	Install the device driver from the CD or diskette provided with
recognized as part of the	installed.	the device, or download and install the driver from the device
system.		manufacturer’s Web site.
		You may need an updated driver for Windows XP. Contact
		the device vendor directly for an update.
		For HP peripherals, visit the HP Web site. Refer to the
		Warranty and Support Guide for details.
	Device connector is not	Ensure that the device is properly and securely connected
	seated or connected	and that the pins in the connector are not bent down.
	properly.
	Cable(s) of new external	Ensure that all cables are properly and securely connected
	device are loose, or power	and that the pins in the cable or connector are not bent.
	cables are unplugged.
	Power switch of new device	Turn off the PC, turn on the external device, and then turn on
	is not turned on.	the PC to integrate the device with the PC system.
	When the system advised	Restart the PC, and follow the instructions for accepting the
	you of changes to the	changes.
	configuration, you did not
	accept them.
	A Plug and Play card may	Deselect the automatic settings in the operating system for the
	not automatically configure	card, and choose a basic configuration that doesn’t cause a
	when added if the default	resource conflict.
	configuration conflicts with	You can also reconfigure or disable devices to resolve the
	other devices.	resource conflict.
New device does	Cannot install new device	You must be logged in as the computer administrator to
not work.	driver.	install or uninstall a device driver. To switch users, click
		Start, click Log Off, and then click Switch User; choose
		the computer administrator user. (The computer administrator
		is usually the user Owner.)

12PC Troubleshooting and System Recovery Guide