HP a1120a, a1185d, a1163w, a1180d, a1173w, a1160a, a1140n, a1133w, a1138hk Lint-free cloth not paper

Keyboard and Mouse (continued )

Symptom	Problem	Solution
Mouse does not	Mouse connector is not	Turn off your PC using the keyboard:
respond to movement	properly plugged into the	1 Press the Ctrl and Esc keys on the keyboard at the same
or is too slow.	back of the PC.	time to display the Start menu.
		2 Use the up arrow or down arrow key to select Turn
		Off Computer, and then press the Enter key on
		the keyboard.
		3 Use the up arrow or down arrow key to select Turn Off,
		and then press the Enter key.
		After the shutdown is complete, plug the mouse connector
		into the back of your PC, and turn on your PC.
	Program in use has stopped	Restart your PC by using the keyboard. If possible, save any
	responding to commands.	open files and close open applications before restarting.
	Surface in use for rollerball-	Use a mouse pad or other rough surface for the mouse.
	type mouse is too smooth.
Mouse moves only	Mouse rollerball is dirty.	Remove rollerball cover from bottom of mouse and clean the
vertically or horizontally.		ball with a damp, lint-free cloth (not paper).
	Mouse is damaged.	Press the Help ? button on the keyboard to open the Help
		and Support Center, or refer to the Warranty and Support
		Guide to contact Support for replacement details.
Mouse does not work after	Mouse is not connected	Try unplugging and then reconnecting the mouse cable to
installation or is not	properly.	your PC.
detected.
	Wireless mouse batteries	Replace the batteries in the mouse. Refer to the
	are low or empty.	documentation that came with your wireless set.
Optical mouse does not	The optical sensor uses the	Place the mouse on a mouse pad or white sheet of paper.
track cursor well.	pattern of the surface to
	track the position of the
	cursor. Reflective surfaces,
	grooved surfaces, glass, or
	other see-through surfaces
	inhibit the ability of the
	sensor to track the cursor.
	Mouse sensor is dirty.	Wipe the light sensor lens on the bottom of the mouse with a
		lint-free cloth (not paper).
Mouse cursor moves	The wireless mouse moves	Adjust the mouse speed in Windows.
too fast.	the cursor more quickly than
	a standard mouse.

PC Troubleshooting and System Recovery Guide 15