HP a1140a, a1185d, a1163w Internet Access, Click Performance and Maintenance, if it is present

Page 17

Hardware Installation (continued )

Symptom

Problem

Solution

 

 

 

New or existing device

A hardware device

To resolve a device conflict, you may need to disable one of the

does not work after

conflict exists.

devices or uninstall an old device driver:

installing a new device.

 

1

Click Start, and click Control Panel.

 

 

2

Click Performance and Maintenance, if it is present.

 

 

3

Double-click the System icon, and select the Hardware tab.

 

 

4

Click the Device Manager button.

 

 

5

Click the plus sign (+) next to the problem device and check for

 

 

 

exclamation points in a yellow circle near the device icon. The

 

 

 

exclamation point means there is a device conflict or problem

 

 

 

with the device. Exclamation points do not always appear when

 

 

 

a device is not working properly.

 

 

6

If there is an old or unnecessary device driver listed in the

 

 

 

Device Manager, this may be causing the device conflict. To

 

 

 

uninstall the old driver for the new device driver to work

 

 

 

properly, do the following: Right-click the device, click

 

 

 

Uninstall, and then click OK.

 

 

7

Right-click the device and select Properties.

 

 

8

If available, click the Resources tab to verify that there is a

 

 

 

device conflict.

 

 

9

Click the General tab to see if your device is enabled and

 

 

 

working properly. If it is available, click the Troubleshoot

 

 

 

button, and follow the onscreen instructions in the device

 

 

 

troubleshooter wizard.

 

 

10

Restart the PC. Click Start, click Turn Off Computer, and

 

 

 

then click Restart.

 

 

 

 

Internet Access

Symptom

Problem

Solution

 

 

 

Cannot connect to the

Internet service

Verify Internet settings, or contact your ISP for assistance.

Internet.

provider (ISP) account

 

 

is not set up properly.

 

 

 

 

 

Modem is not set up

Reconnect the modem, verifying connections.

 

properly.

Note that your PC may also have an Ethernet network interface

 

 

(also called a network interface card, or NIC) that connects to a

 

 

local area network (LAN). Although it looks similar to the modem

 

 

connector, the RJ-45 Ethernet network connector is not the same.

 

 

Verify that you are using the modem connector. Do not connect a

 

 

telephone cable to the NIC. Do not plug a network cable into a

 

 

telephone service line; doing so may damage the NIC.

 

 

 

 

Web browser is not

Verify that the Web browser is installed and set up to work with

 

set up properly.

your ISP.

 

ISP may temporarily

Try to connect again later, or contact your ISP for assistance.

 

be unavailable.

 

 

 

 

PC Troubleshooting and System Recovery Guide 13

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Contents PC Troubleshooting and System Recovery Guide USA Table of Contents Iv PC Troubleshooting and System Recovery Guide Turning Off Your PC PC Repair OverviewRestarting Your PC Updating Drivers Microsoft System RestoreApplication Recovery and Driver Recovery System Recovery Overview Creating a Recovery Tools CD Creating System Recovery DiscsRunning System Recovery from the Hard Disk Drive Running System Recovery from Recovery DiscsStarting System Recovery if the PC is responding Hard Disk Drive Space Audio Symptom Problem SolutionCD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive Click Sounds, Speech, and Audio Devices, if it isUse a different disc Diskette Floppy Drive Select Models Only Display Monitor End Task Hardware InstallationHard Disk Drive Click Performance and Maintenance, if it is present Internet AccessKeyboard and Mouse Lint-free cloth not paper PC will not turn on or start PowerMiscellaneous MemoryPrinted
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a1113w, a1185d, a1140a, a1160a, m7160n specifications

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