CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)
Symptom | Problem | Solution |
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|
|
Cannot play a music | Problem with disc. | • Use a |
CD on a stereo. |
| • Try a different brand of disc, or check to see if the brand of disc |
|
| works with your stereo. Refer to the documentation that came |
|
| with your stereo or player, and check the manufacturer’s Web |
|
| site. |
|
| • Use a CD instead of a DVD. Audio files on a DVD can be |
|
| played on your PC, but you cannot create a music DVD to be |
|
| played in a home CD player. |
|
|
|
| Problem with file type. | Convert .mp3 or .wma audio files to .wav or .cda music files before |
|
| recording. |
|
|
|
Titles of music tracks | Not connected to Internet. | The PC must be connected to the Internet for the artist, title, and |
do not appear on |
| track information to appear when playing your music CD in |
the CD. |
| Windows Media Player or when recording your music CD with |
|
| RecordNow!. |
|
| Note that RecordNow! does not record the information to disc. |
|
|
|
An error message | Video capture device not | You may need to select the capture device if your PC has both an |
appears when | selected. | analog and a digital video capture device. Refer to the Help menu |
capturing video. |
| in the video capturing program to find out how to change the video |
|
| device selection. |
|
|
|
Cannot play a DVD | Movie recorded using | Your DVD player cannot play video files recorded onto the DVD as |
movie on a DVD | wrong file format. | data files. To play a movie properly, use a video recording program |
player. |
| such as WinDVD. |
|
|
|
| Problem with recording | Video files recorded with RecordNow! can be viewed on a PC, but |
| method. | not on a home DVD video player. |
|
|
|
Diskette (Floppy) Drive (Select Models Only)
Symptom | Problem | Solution | |
|
|
| |
PC is unable to read | A | To format the diskette: | |
the diskette (floppy | has been inserted. | 1 | Click Start, and then click My Computer. |
disk). |
| 2 | |
|
| ||
|
| 3 | Select Format. |
|
| 4 | Select the desired options, and click Start to begin formatting |
|
|
| the diskette. |
| Diskette is damaged. | Use a new diskette. | |
|
|
| |
| Diskette drive has failed. | Press the Help ? button on the keyboard to open the Help and | |
|
| Support Center, or refer to the Warranty and Support Guide to | |
|
| contact Support for replacement details. | |
|
|
| |
Diskette drive activity | Diskette is improperly | Remove the diskette, and reinsert it: Insert the diskette with the | |
light stays on. | inserted. | round metal disk facing down and the arrow on the top pointing | |
|
| into the drive, and then push the diskette in until it stops. | |
|
|
| |
| Diskette drive is | Press the Help ? button on the keyboard to open the Help and | |
| damaged. | Support Center, or refer to the Warranty and Support Guide to | |
|
| contact Support for replacement details. | |
|
|
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|
10PC Troubleshooting and System Recovery Guide