Internet Access (continued )
Symptom | Problem | Solution | |
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Cannot automatically start | You must log in to your ISP | Log in to your ISP, and start the desired program. | |
Internet programs. | before some programs will |
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| start. |
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Internet takes too long to | Modem is not set up | Verify that the correct modem speed and COM port are | |
download Web sites. | properly. | selected: | |
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| 1 | Click Start, and then click Control Panel. |
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| 2 | Click Printers and Other Hardware, if it is present. |
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| 3 |
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| 4 | Select the Modems tab, and then click the Properties |
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| button. |
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| 5 | In the Device status area, verify the modem is working |
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| properly. |
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| 6 | In the Device usage area, verify the modem is enabled. |
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| 7 | If there are further problems, click the Troubleshoot |
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| button, and follow the onscreen instructions. |
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The AOL program comes | The PC is still trying to use | You may want to remove the AOL program. | |
up even when it is not | AOL for Internet access. | To uninstall AOL: | |
being used. |
| 1 | Click Start on the taskbar. |
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| ||
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| 2 | Click Control Panel. |
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| 3 | |
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| 4 | Select America Online, click Change/Remove, and |
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| then follow the onscreen instructions. |
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| NOTE: Removing the AOL program will not cancel your | |
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| account with AOL. | |
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Keyboard and Mouse
Symptom | Problem | Solution | |
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Keyboard commands and | Keyboard connector is not | Turn off the PC by using the mouse, reconnect the keyboard | |
typing are not recognized | properly connected. | to the back of your PC, and turn on your PC. | |
by the PC. |
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Program in use has stopped | Restart or turn off your PC using the mouse. | ||
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| responding to commands. |
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| Keyboard is damaged. | Press the Help ? button on the keyboard to open the Help | |
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| and Support Center, or refer to the Warranty and Support | |
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| Guide to contact Support for replacement details. | |
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| |
Cursor will not move using | The Num Lock key may | Press the Num Lock key. The Num Lock light should not be on | |
the arrow keys on the | be on. | if you want to use the arrow keys in the number keys group. | |
keypad. |
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The keyboard Print button | Some programs do not | Use the Print menu item in the program. | |
does not work. | recognize the Print button. |
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Wireless keyboard does | Keyboard batteries are low | Replace the batteries in the wireless keyboard; refer to the | |
not work after installation | or empty. | documentation that came with your wireless set. | |
or is not detected. |
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14PC Troubleshooting and System Recovery Guide