Hardware Installation (continued )
Symptom | Problem | Solution | |
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| |
New or existing device | A hardware device | To resolve a device conflict, you may need to disable one of the | |
does not work after | conflict exists. | devices or uninstall an old device driver: | |
installing a new device. |
| 1 | Click Start, and click Control Panel. |
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| 2 | Click Performance and Maintenance, if it is present. |
|
| 3 | |
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| 4 | Click the Device Manager button. |
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| 5 | Click the plus sign (+) next to the problem device and check for |
|
|
| exclamation points in a yellow circle near the device icon. The |
|
|
| exclamation point means there is a device conflict or problem |
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|
| with the device. Exclamation points do not always appear when |
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|
| a device is not working properly. |
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| 6 | If there is an old or unnecessary device driver listed in the |
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| Device Manager, this may be causing the device conflict. To |
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| uninstall the old driver for the new device driver to work |
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| properly, do the following: |
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| Uninstall, and then click OK. |
|
| 7 | |
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| 8 | If available, click the Resources tab to verify that there is a |
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| device conflict. |
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| 9 | Click the General tab to see if your device is enabled and |
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| working properly. If it is available, click the Troubleshoot |
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| button, and follow the onscreen instructions in the device |
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|
| troubleshooter wizard. |
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| 10 | Restart the PC. Click Start, click Turn Off Computer, and |
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|
| then click Restart. |
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|
Internet Access
Symptom | Problem | Solution |
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|
|
Cannot connect to the | Internet service | Verify Internet settings, or contact your ISP for assistance. |
Internet. | provider (ISP) account |
|
| is not set up properly. |
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|
|
|
| Modem is not set up | Reconnect the modem, verifying connections. |
| properly. | Note that your PC may also have an Ethernet network interface |
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| (also called a network interface card, or NIC) that connects to a |
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| local area network (LAN). Although it looks similar to the modem |
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| connector, the |
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| Verify that you are using the modem connector. Do not connect a |
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| telephone cable to the NIC. Do not plug a network cable into a |
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| telephone service line; doing so may damage the NIC. |
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|
|
| Web browser is not | Verify that the Web browser is installed and set up to work with |
| set up properly. | your ISP. |
| ISP may temporarily | Try to connect again later, or contact your ISP for assistance. |
| be unavailable. |
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|
PC Troubleshooting and System Recovery Guide 13