Keyboard and Mouse (continued )
Symptom | Problem | Solution | |
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| |
Mouse does not | Mouse connector is not | Turn off your PC using the keyboard: | |
respond to movement | properly plugged into the | 1 Press the Ctrl and Esc keys on the keyboard at the same | |
or is too slow. | back of the PC. | time to display the Start menu. | |
|
| 2 Use the up arrow or down arrow key to select Turn | |
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| Off Computer, and then press the Enter key on | |
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| the keyboard. | |
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| 3 Use the up arrow or down arrow key to select Turn Off, | |
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| and then press the Enter key. | |
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| After the shutdown is complete, plug the mouse connector | |
|
| into the back of your PC, and turn on your PC. | |
| Program in use has stopped | Restart your PC by using the keyboard. If possible, save any | |
| responding to commands. | open files and close open applications before restarting. | |
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| |
| Surface in use for rollerball- | Use a mouse pad or other rough surface for the mouse. | |
| type mouse is too smooth. |
| |
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| |
Mouse moves only | Mouse rollerball is dirty. | Remove rollerball cover from bottom of mouse and clean the | |
vertically or horizontally. |
| ball with a damp, | |
| Mouse is damaged. | Press the Help ? button on the keyboard to open the Help | |
|
| and Support Center, or refer to the Warranty and Support | |
|
| Guide to contact Support for replacement details. | |
Mouse does not work after | Mouse is not connected | Try unplugging and then reconnecting the mouse cable to | |
installation or is not | properly. | your PC. | |
detected. |
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| |
Wireless mouse batteries | Replace the batteries in the mouse. Refer to the | ||
| |||
| are low or empty. | documentation that came with your wireless set. | |
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| |
Optical mouse does not | The optical sensor uses the | Place the mouse on a mouse pad or white sheet of paper. | |
track cursor well. | pattern of the surface to |
| |
| track the position of the |
| |
| cursor. Reflective surfaces, |
| |
| grooved surfaces, glass, or |
| |
| other |
| |
| inhibit the ability of the |
| |
| sensor to track the cursor. |
| |
| Mouse sensor is dirty. | Wipe the light sensor lens on the bottom of the mouse with a | |
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| |
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| |
Mouse cursor moves | The wireless mouse moves | Adjust the mouse speed in Windows. | |
too fast. | the cursor more quickly than |
| |
| a standard mouse. |
| |
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PC Troubleshooting and System Recovery Guide 15