Hard Disk Drive
Symptom | Problem | Solution |
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PC seems to be locked up | Program in use has stopped | Use the Windows Task Manager to close any programs not |
and not responding. | responding to commands. | responding or to restart the PC: |
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| 1 Press the Ctrl, Alt, and Delete keys on the keyboard at the |
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| same time. |
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| 2 Select the program that is not responding, and click |
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| End Task. |
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| Or |
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| Click Shut Down, and then click Restart. |
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| If this does not work, press the On button for 5 or more |
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| seconds to turn off the PC. Then, press the On button. |
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Hard disk drive error | Part of hard disk drive has | Press the Help ? button on the keyboard to open the Help |
message displays. | failed or is about to fail. | and Support Center, or refer to the Warranty and Support |
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| Guide to contact Support for replacement details. |
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Hardware Installation
Symptom | Problem | Solution |
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A new device is not | Device driver is not | Install the device driver from the CD or diskette provided with |
recognized as part of the | installed. | the device, or download and install the driver from the device |
system. |
| manufacturer’s Web site. |
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| You may need an updated driver for Windows XP. Contact |
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| the device vendor directly for an update. |
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| For HP peripherals, visit the HP Web site. Refer to the |
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| Warranty and Support Guide for details. |
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| Device connector is not | Ensure that the device is properly and securely connected |
| seated or connected | and that the pins in the connector are not bent down. |
| properly. |
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| Cable(s) of new external | Ensure that all cables are properly and securely connected |
| device are loose, or power | and that the pins in the cable or connector are not bent. |
| cables are unplugged. |
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| Power switch of new device | Turn off the PC, turn on the external device, and then turn on |
| is not turned on. | the PC to integrate the device with the PC system. |
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| When the system advised | Restart the PC, and follow the instructions for accepting the |
| you of changes to the | changes. |
| configuration, you did not |
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| accept them. |
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| A Plug and Play card may | Deselect the automatic settings in the operating system for the |
| not automatically configure | card, and choose a basic configuration that doesn’t cause a |
| when added if the default | resource conflict. |
| configuration conflicts with | You can also reconfigure or disable devices to resolve the |
| other devices. | resource conflict. |
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New device does | Cannot install new device | You must be logged in as the computer administrator to |
not work. | driver. | install or uninstall a device driver. To switch users, click |
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| Start, click Log Off, and then click Switch User; choose |
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| the computer administrator user. (The computer administrator |
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| is usually the user Owner.) |
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12PC Troubleshooting and System Recovery Guide