HP 100-5000z, 100-5158 manual Advanced Unit Replacement Warranty Service, On-Site Warranty Service

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Advanced Unit Replacement Warranty Service

(Displays ONLY)

Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement product directly to you. On receiving the replacement unit you will be required to return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement product.

On-Site Warranty Service

(Digital Entertainment Centers ONLY)

Your HP Limited Warranty service may include on-site labor support to repair your hardware. HP provides on-site service during standard office hours. Standard office hours are typically 8:00am to 5:00pm, Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 50km/30mi) response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at: http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. In order to receive onsite support, you must: (a) have a representative present when HP provides warranty services at your site; (b) notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations.

If you require an HP representative to handle all component replacements, support uplift contracts are available at additional cost.

Service Upgrades

HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries/regions. For information on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at: http://www.hp.com/support

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Contents Page Page Limited Warranty and Support Guide Hardware Limited Warranty General TermsHP Product Duration Is longer Exclusive Remedy ExclusionsLimited Warranty Period Types of Warranty ServiceLimitation of Liability Carry-in Warranty Service Customer Self Repair Warranty ServiceMail-in Warranty Service Pick Up & Return Warranty ServiceAdvanced Unit Replacement Warranty Service On-Site Warranty ServiceService Upgrades Document.jsp?objectID=lpg50101 Options and Software Limited WarrantiesHow to Check Warranty and Support Entitlement Software Technical SupportContacting HP Safety Information Support Information Where to Get HelpDon’t Forget to Register HP Total CareHP Total Care Out-of-Warranty Support Options When Should I Contact HP Total Care Support and Services?Understanding Hard Disk Drive Space CanadaConfirming Total Memory Recycle HP Planet PartnersPage Guide de garantie limitée et d’assistance technique Garantie limitée sur le matériel GénéralitésProduit HP Durée Page Exclusions Limitation de responsabilité Recours exclusifPériode de garantie limitée Types de services de garantieService de réparation par l’utilisateur Service en atelierService de garantie par expédition postale Service de collecte et de retour sous garantie Service étendu de remplacement sous garantieService de garantie sur site Garanties limitées sur les options et les logiciels Services supplémentairesAssistance technique concernant les logiciels Coordonnées de HP Informations concernant la sécurité’oubliez pas d’enregistrer votre achat Informations sur l’assistance techniqueObtenir de l’aide Assistance technique HP Total CareÉtat-Unis et Canada Caractéristiques de l’espace du disque dur Recyclage Planet Partners de HPConfirmation de la mémoire totale Page 466680-DN2
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CQ5218F, 200-5350xt, 100-5050, 200-5250, CQ1-2025 specifications

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