HP 27-k127c, 23-k027c Troubleshooting, Wireless connection problems, Cannot connect to a Wlan

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11 Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

●Wireless device is not turned on.

●Wireless device is not installed correctly or has been disabled.

●Wireless device encountered interference from other devices.

●Wireless device or router hardware has failed.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer.

1.Be sure that the wireless device is turned on.

2.Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1.From the Start screen, type c, and then select Control Panel.

2.Select System and Security, and then in the System area, click Device Manager.

3.Click the arrow next to Network adapters to expand the list and show all adapters.

4.Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, or 802.11.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have the security code to connect to this type of WLAN. See the next section for additional information.

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Contents User Guide Product notice Table of contents Navigating using the keyboard and pointing devices Managing and sharing information Operating specifications Best practices Starting rightFun things to do More HP resources Resource ContentsResource Finding your hardware and software information Getting to know your computerLocating hardware Locating softwareComponent Description FrontRight side Right sideGetting to know your computer Left side Left sideEnvironmental Notices For more information, see Start sharing media on TopBottom Identifying the labels LabelsConnecting to a wireless network Connecting to a networkUsing the wireless controls Using an Internet service providerProtecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Connecting to a local area network LAN Connecting to a wired networkEnjoying entertainment features Using audio Using the webcamAdjusting the volume Connecting speakersConnecting headphones Using videoUsing Beats Audio Connecting an Hdmi deviceManaging your audio and video files Using Hdmi audioStream and share media between mobile devices Enable media sharing and set up a home group networkShare photos, videos, and music to and from your phone Migrate or synchronize dataDetermining your Android phone operating system OS version Download the sMedio TrueLink+ app to your phonePage Navigating using the keyboard and pointing devices Tapping Using touch screen gesturesOne-finger slide Pinching/stretching ScrollingRotating select models only Left-edge swipe Edge swipesRight-edge swipe Top-edge swipe and bottom-edge swipe Fn key Using the keyboardIcon Key Description Using the action keysUsing the integrated numeric keypad Using Microsoft Windows 8 shortcut keysNum lock key Manually initiating and exiting Sleep Managing powerInitiating Sleep and Hibernation Manually initiating and exiting Hibernation Setting password protection on wakeupShutting down turning off the computer Page Managing and sharing information Using a USB deviceRemoving a USB device Connecting a USB deviceInserting and removing a memory card Using Disk Cleanup Performing routine maintenanceUsing Disk Defragmenter Maintaining peak performanceMaintaining peak performance Cleaning procedures Cleaning your computerCleaning the keyboard or mouse Setting Windows passwords Using security measuresUsing Internet security software Setting Computer Setup Bios passwordsUpdating software Installing software updatesInstalling Windows updates Determining the Bios version Starting Computer Setup BiosUpdating the Bios Downloading a Bios update Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiBacking up, restoring, and recovering Creating HP Recovery media Creating recovery media and backupsCreating recovery media and backups Restore and recovery Remove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryWhat you need to know Recovering using HP Recovery ManagerChanging the computer boot order Using the HP Recovery partition select models onlyUsing HP Recovery media to recover Removing the HP Recovery partition Wireless connection problems TroubleshootingCannot connect to a Wlan Cannot connect to a preferred networkCurrent network security codes are unavailable Cannot connect to the wireless routerNetwork status icon is not displayed Hard drive error Power problemsComputer will not turn on or start Computer is not respondingComputer will not enter Computer Setup Computer Setup problemsDisplay is blank Display problemsKeyboard and mouse problems Page No sound is produced Audio problemsSoftware problems Operating specifications SpecificationsElectrostatic Discharge Index BiosPasswords

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