HP 27-k050xt, 23-k027c manual Power problems, Computer will not turn on or start, Hard drive error

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Power problems

Computer will not turn on or start

1.Shut down the computer.

2.Test the AC outlet by connecting a different electrical device to it.

3.Reconnect the computers cables, being sure that the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet are secure.

4.Try to turn on the computer.

●If the power lights turn on, the AC adapter is working properly.

●If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Hard drive error

1.Press the ctrl+alt+delete keys simultaneously.

2.Click the Power icon, and then click Restart.

Or, press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.

3.If Windows opens, immediately back up all important information to an external hard drive.

4.Whether Windows started or not, contact support. Either the hard drive or the system board may need to be replaced.

Computer is not responding

Use the Windows Task Manager to close any programs that are not responding.

1.Press the ctrl+alt+delete keys.

2.Click Task Manager.

3.Select any program that is not responding, and then click End Task. If closing programs does not work, restart the computer.

1.Press the ctrl+alt+delete keys.

2.Click the Power icon, and then click Restart. Or, press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.

Computer shuts down unexpectedly

●The computer might be in an exceedingly hot environment. Turn it off and let it cool down.

●Be sure that the computer vents are not blocked and that the internal fan is running. See Getting to know your computer on page 5 for the location of the computer vents.

62 Chapter 11 Troubleshooting

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Contents User Guide Product notice Table of contents Navigating using the keyboard and pointing devices Managing and sharing information Operating specifications Starting right Best practicesFun things to do Resource Contents More HP resourcesResource Getting to know your computer Finding your hardware and software informationLocating hardware Locating softwareFront Component DescriptionRight side Right sideGetting to know your computer Left side Left sideEnvironmental Notices Top For more information, see Start sharing media onBottom Labels Identifying the labelsConnecting to a network Connecting to a wireless networkUsing the wireless controls Using an Internet service providerProtecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Connecting to a wired network Connecting to a local area network LANEnjoying entertainment features Using the webcam Using audioAdjusting the volume Connecting speakersUsing video Connecting headphonesUsing Beats Audio Connecting an Hdmi deviceUsing Hdmi audio Managing your audio and video filesEnable media sharing and set up a home group network Stream and share media between mobile devicesMigrate or synchronize data Share photos, videos, and music to and from your phoneDetermining your Android phone operating system OS version Download the sMedio TrueLink+ app to your phonePage Navigating using the keyboard and pointing devices Tapping Using touch screen gesturesOne-finger slide Scrolling Pinching/stretchingRotating select models only Left-edge swipe Edge swipesRight-edge swipe Top-edge swipe and bottom-edge swipe Using the keyboard Fn keyUsing the action keys Icon Key DescriptionUsing Microsoft Windows 8 shortcut keys Using the integrated numeric keypadNum lock key Manually initiating and exiting Sleep Managing powerInitiating Sleep and Hibernation Manually initiating and exiting Hibernation Setting password protection on wakeupShutting down turning off the computer Page Using a USB device Managing and sharing informationConnecting a USB device Removing a USB deviceInserting and removing a memory card Performing routine maintenance Using Disk CleanupUsing Disk Defragmenter Maintaining peak performanceMaintaining peak performance Cleaning your computer Cleaning proceduresCleaning the keyboard or mouse Using security measures Setting Windows passwordsSetting Computer Setup Bios passwords Using Internet security softwareUpdating software Installing software updatesInstalling Windows updates Determining the Bios version Starting Computer Setup BiosUpdating the Bios Downloading a Bios update Using HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics Uefi to a USB deviceBacking up, restoring, and recovering Creating recovery media and backups Creating HP Recovery mediaCreating recovery media and backups Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall WindowsRecovering using HP Recovery Manager What you need to knowChanging the computer boot order Using the HP Recovery partition select models onlyUsing HP Recovery media to recover Removing the HP Recovery partition Troubleshooting Wireless connection problemsCannot connect to a Wlan Cannot connect to a preferred networkCannot connect to the wireless router Current network security codes are unavailableNetwork status icon is not displayed Power problems Hard drive errorComputer will not turn on or start Computer is not respondingComputer Setup problems Computer will not enter Computer SetupDisplay problems Display is blankKeyboard and mouse problems Page Audio problems No sound is producedSoftware problems Specifications Operating specificationsElectrostatic Discharge Bios IndexPasswords

23-m230 Beats SE, 27-k150, All in One - 27-k350xt, 23-k159, 27-k050xt specifications

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