HP 27-k119 Current network security codes are unavailable, Cannot connect to the wireless router

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If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection.

If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

If there is no network status icon in the notification area, follow these steps:

1.From the Start screen, type c, and then select Control Panel.

2.Select Network and Internet, and then select Network and Sharing Center.

3.Select Troubleshoot problems, and then select the network you want to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network. You must have the current codes to connect to a secure network.

For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.

For a private network, such as a network in an office or at a public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when your are prompted to do so.

Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly.

If you are provided with a new wireless network key and SSID for a network, and if you have previously connected to that network, follow the steps below to reconnect to the network:

1.From the Windows desktop, click the network status icon in the notification area, at the far right of the taskbar.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

2.Right-click the network, and then click Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure that the router or access point is operating.

3.Click the Security tab and enter the correct wireless encryption data into the Network security key box.

4.Click OK to save these settings.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds.

60 Chapter 11 Troubleshooting

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Contents User Guide Product notice Table of contents Navigating using the keyboard and pointing devices Managing and sharing information Operating specifications Starting right Best practicesFun things to do Resource Contents More HP resourcesResource Locating hardware Getting to know your computerFinding your hardware and software information Locating softwareFront Component DescriptionRight side Right sideGetting to know your computer Left side Left sideEnvironmental Notices Top For more information, see Start sharing media onBottom Labels Identifying the labelsUsing the wireless controls Connecting to a networkConnecting to a wireless network Using an Internet service providerSetting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Connecting to a wired network Connecting to a local area network LANEnjoying entertainment features Adjusting the volume Using the webcamUsing audio Connecting speakersUsing Beats Audio Using videoConnecting headphones Connecting an Hdmi deviceUsing Hdmi audio Managing your audio and video filesEnable media sharing and set up a home group network Stream and share media between mobile devicesDetermining your Android phone operating system OS version Migrate or synchronize dataShare photos, videos, and music to and from your phone Download the sMedio TrueLink+ app to your phonePage Navigating using the keyboard and pointing devices Using touch screen gestures One-finger slideTapping Scrolling Pinching/stretchingRotating select models only Edge swipes Right-edge swipeLeft-edge swipe Top-edge swipe and bottom-edge swipe Using the keyboard Fn keyUsing the action keys Icon Key DescriptionUsing Microsoft Windows 8 shortcut keys Using the integrated numeric keypadNum lock key Managing power Initiating Sleep and HibernationManually initiating and exiting Sleep Setting password protection on wakeup Shutting down turning off the computerManually initiating and exiting Hibernation Page Using a USB device Managing and sharing informationConnecting a USB device Removing a USB deviceInserting and removing a memory card Using Disk Defragmenter Performing routine maintenanceUsing Disk Cleanup Maintaining peak performanceMaintaining peak performance Cleaning your computer Cleaning proceduresCleaning the keyboard or mouse Using security measures Setting Windows passwordsSetting Computer Setup Bios passwords Using Internet security softwareInstalling software updates Installing Windows updatesUpdating software Starting Computer Setup Bios Updating the BiosDetermining the Bios version Downloading a Bios update Using HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics Uefi to a USB deviceBacking up, restoring, and recovering Creating recovery media and backups Creating HP Recovery mediaCreating recovery media and backups Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall WindowsRecovering using HP Recovery Manager What you need to know Using the HP Recovery partition select models only Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition Cannot connect to a Wlan TroubleshootingWireless connection problems Cannot connect to a preferred networkCannot connect to the wireless router Current network security codes are unavailableNetwork status icon is not displayed Computer will not turn on or start Power problemsHard drive error Computer is not respondingComputer Setup problems Computer will not enter Computer SetupDisplay problems Display is blankKeyboard and mouse problems Page Audio problems No sound is producedSoftware problems Specifications Operating specificationsElectrostatic Discharge Bios IndexPasswords