HP 800 G1 manual Troubleshooting without diagnostics, Go to Start All Programs Accessories, Run

Page 212

Poor performance.

Cause

Solution

 

 

 

Hard drive fragmented.

Defragment hard drive.

 

 

Program previously accessed did not release reserved memory

Restart the computer.

back to the system.

 

 

 

 

 

Virus resident on the hard drive.

Run virus protection program.

 

 

Too many applications running.

Windows 7:

 

1. Close unnecessary applications to free up memory.

 

2.

Add more memory.

 

3. Some applications run in the background and can be

 

 

closed by right-clicking on their corresponding icons in

 

 

the task tray. To prevent these applications from

 

 

launching at startup:

 

 

In Windows 7:

 

 

a.

Go to Start > All Programs > Accessories >

 

 

 

Run

 

 

b.

Type msconfig, and then press Enter.

 

 

c.

On the Startup tab of the System Configuration

 

 

 

Utility, clear applications that you do not want to

 

 

 

launch automatically, and the click OK.

 

 

In Windows 8:

 

 

a.

On the Start screen, right-click, and then select the

 

 

 

All apps icon.

 

 

b.

Under Windows System, click Run.

 

 

c.

Type msconfig, and then press Enter.

 

 

d.

On the Startup tab of the System Configuration

 

 

 

Utility, clear applications that you do not want to

 

 

 

launch automatically, and the click OK.

 

 

Some software applications, especially games, are stressful on

1. Lower the display resolution for the current application or

the graphics subsystem.

 

consult the documentation that came with the application

 

 

for suggestions on how to improve performance by

 

 

adjusting parameters in the application.

 

2.

Add more memory.

 

3. Upgrade the graphics solution.

 

 

Cause unknown.

Restart the computer.

 

 

 

 

200

Chapter 9 Troubleshooting without diagnostics

Image 212
Contents Maintenance and Service Guide Product notice About This Book IiiIv About This Book Table of contents Page Removal and replacement procedures Tower TWR Preparation for disassembly ViiPage Computer Setup F10 Utility 180 Password security and resetting Cmos 249 Appendix C Specifications 274 Xii Tower TWR Standard configuration featuresStandard configuration features Product features Small Form Factor SFF Ultra-slim Desktop UsdtTower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel componentsTower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel componentsUltra-slim Desktop Usdt rear panel components Serial number locationTower TWR Small Form Factor SFF Serial number locationUltra-slim Desktop Usdt Activating and customizing the software in Windows Activating the Windows operating systemCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsIllustrated parts catalog Tower TWR chassis spare partsComputer major components Tower TWR chassis spare parts Cables Miscellaneous parts Mass storage devices Item Description Spare part number KeyboardDescription Spare part number Hard drive Optical driveMisc boards Sequential part number listingDescription Spare part number Spare part Description NumberIllustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Fan duct SpeakerOptical drive bezel blank Chassis standMass storage devices Misc boards Small Form Factor SFF chassis spare parts Illustrated parts catalog Description Spare part number Access panel Ultra-Slim Desktop Usdt chassis spare partsStand AC adapter689372-001 Miscellaneous parts Item Description Spare part number USB powered speakers Misc boards Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and replacement procedures Tower TWR Preparation for disassemblyAccess panel Description Spare part number Access panel 732748-001Front bezel security Front bezel Bezel blanks Page Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Page Page Page System Board Connector System Board Label Color Component System board connectionsBAT Hard drives DrivesDescription Spare part number Optical drives Guide Screw Device Drive positions Installing a 5.25-inch drive Removing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Media Front I/O assemblyDescription Spare part number Front I/O assembly 732750-001 Power switch/LED assembly Page Fan sink Page Processor Speaker Description Spare part number Speaker 40 x 70 mm 645330-001Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 641498-001Hlock Page Hood sensor Description Spare part number Hood sensor 638816-001Fan Description Spare part number Fan 727135-001Page Power supply PWR Pwrcpu PwrcmdPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Installing a 2.5-inch hard drive Removing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Fan duct Description Spare part number Fan duct 727145-001Description Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock SODIMMs DDR3-SDRAM SODIMMsPopulating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Front fan Description Spare part number Front fan 732765-001Optical drive Removing the optical drivePreparing the new optical drive Installing the new optical drive Hard drive Remove the optical drive Removing the optical drive onPage Description Spare part number Speaker 689384-001 Heat sink Description Spare part number Heat sink 587456-001Page Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Drive cage Hood sensor Card reader Page Wlan module Graphics board Power switch Description Spare part number Power switch 732767-001System board Page Rear fan Description Spare part number Rear fan 732766-001Antennas Page Page Page Changing from desktop to tower configuration Power supply, external Usdt chassis uses an external power supply Port coverPort cover Description Spare part number Port cover 588981-001Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 UtilityOption Description Device Computer Setup-StorageConfiguration Removable Media Boot Boot OrderShortcut to Temporarily Override Boot Order Storage Options Sata EmulationComputer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityManagement Computer Setup-PowerOption Description OS Power Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 196 in this guidePage Solving general problems 198 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelSolving general problems There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution200 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems202 Troubleshooting without diagnostics Some models, is set to the appropriate voltage. Proper Solving hard drive problems 204 Troubleshooting without diagnosticsAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution 206 Troubleshooting without diagnosticsDevice Configuration Can not write to the media card Cause Solution Solving media card reader problemsSolving media card reader problems 207 208 Troubleshooting without diagnostics Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution List, then under Appearance and Personalization210 Troubleshooting without diagnostics Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution 212 Troubleshooting without diagnostics Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution SupportSolving audio problems 214 Troubleshooting without diagnosticsSound cuts in and out Cause Solution Device Security System AudioLine-in jack is not functioning properly Cause Solution Control Panel, and then select Device ManagerControl Panel , and then select Device Manager Solving printer problems216 Troubleshooting without diagnostics Printer will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving keyboard and mouse problems 218 Troubleshooting without diagnosticsSolving keyboard and mouse problems 219 EnterSecurity USB Security Solving Hardware Installation Problems220 Troubleshooting without diagnostics Solving Hardware Installation Problems 221 Computer will not start Cause SolutionWake-on-LAN feature is not functioning Cause Solution Solving Network Problems222 Troubleshooting without diagnostics Select Advanced Device Options S5 Wake on Select Start Control Panel NetworkSharing Center Under Tasks, select Manage networkManager 224 Troubleshooting without diagnosticsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionInsufficient memory error during operation Cause Solution Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Solving processor problems 228 Troubleshooting without diagnosticsPoor performance is experienced Cause Solution Cause SolutionStorage Boot Order Solving CD-ROM and DVD problemsSecurity Network Boot Cannot eject compact disc tray-load unit Cause Solution 230 Troubleshooting without diagnosticsMovie will not play in the DVD drive Cause Solution System will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution Solving front panel component problems Solving Internet access problems232 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionClick Internet Options Solving Internet access problems 233Select Start Control Panel Solving software problems 234 Troubleshooting without diagnosticsVerify that the software is certified by Microsoft for your Post error messages Post numeric codes and text messages Post numeric codes and text messagesProblem persists, replace the RTC Verify monitor is attached and turned Replace diskette drive Change Storage Storage Options Sata Emulation to IDE, and select FileSave Changes and Exit. Reenter Drivelock Security. For each listedPost error messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows Backing up, restoring, and recovering in Windows 8Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Recovery using the Windows 8 recovery USB flash drive Select Reset Follow the on-screen instructions to continuePage Creating recovery media Backing up, restoring, and recovering in Windows 7Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Battery replacement Type Page Japanese power cord requirements General requirementsCountry Accrediting Agency Country-specific requirementsCountry-specific requirements 273 TWR specifications Appendix C SpecificationsSFF specifications Rated Input CurrentUsdt specifications Index SFF TWR Spare part numbersKeyboard Cleaning Spare part numbers Keyboard problems 147 Usdt optical drive 153Daughter card TWR power supply TWR power switch assembly Connectors on system boardTWR fan TWR fan sink TWR front USB panel TWR hood sensor TWR solenoid lock TWR speaker TWR system board107 Replacement 130 Usdt removal Front I/O assembly, spare part Replacement 160140 Replacement 134 Specifications System board, spare partWindows Backing up information 264 Backup and recovery
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800 G1 specifications

The HP ProDesk 800 G1 is a powerful and versatile desktop computer designed for business and professional use. Released as part of HP's ProDesk series, this model is known for its reliability, performance, and advanced features, making it an ideal choice for various office environments.

One of the standout characteristics of the HP ProDesk 800 G1 is its robust performance. Equipped with Intel's 4th generation Core processors, users can choose from a range of options including Core i3, i5, and i7, ensuring that there is a suitable option for tasks ranging from basic office applications to more demanding workloads such as graphic design and data analysis. The desktop supports up to 32GB of DDR3 RAM, enabling multitasking capabilities that allow users to run multiple applications simultaneously without performance degradation.

Storage options on the HP 800 G1 are flexible, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs significantly enhances system responsiveness and boot times, making it a great option for users who require quick access to files and applications. Additionally, with varying storage capacities available, users can choose a configuration that best fits their data requirements.

Connectivity is another area where the HP ProDesk 800 G1 excels. It features multiple USB ports, including USB 3.0 for faster data transfer speeds, along with legacy ports such as USB 2.0. The desktop is also equipped with DisplayPort and VGA outputs for versatile display options, allowing users to connect multiple monitors for enhanced productivity. Furthermore, it includes Ethernet for reliable wired network connections and can support wireless connectivity options for added convenience.

In terms of security, the HP ProDesk 800 G1 has several built-in features, such as HP Client Security and TPM (Trusted Platform Module) for hardware-based encryption. This ensures that sensitive data remains protected, making it suitable for businesses that prioritize data security.

The design of the HP ProDesk 800 G1 is both functional and aesthetically pleasing. Its compact form factor allows for easy placement in limited spaces, while the tool-less design simplifies upgrades and maintenance. Additionally, HP’s commitment to energy efficiency is evident in this model, with ENERGY STAR certification ensuring that it operates in an environmentally friendly manner.

Overall, the HP ProDesk 800 G1 stands out as a reliable desktop computer that combines performance, security, and expandability, making it a smart investment for any business looking for a robust computing solution.