HP 800 G1 manual Usdt optical drive 153, Keyboard Cleaning Spare part numbers Keyboard problems

Page 291

SFF 2.5-inch hard drive

119

SFF 3.5-inch hard drive

116

SFF expansion card

103

SFF media card reader

112

SFF memory

100

 

 

 

SFF slim optical drive

115

TWR 2.5-inch hard drive

71

TWR 3.5-inch hard drive

71

TWR 5.25-inch optical drive

62

 

 

 

 

TWR drive cables

59

 

TWR expansion card

53

TWR media card reader

66

TWR memory

50

 

 

 

TWR slim optical drive

68

USDT hard drive

154

 

USDT memory

147

 

 

USDT optical drive

153

Internet access problems

232

K

 

 

 

 

keyboard

 

 

 

 

cleaning 39

 

 

 

 

spare part numbers

18, 25,

32

 

 

 

 

keyboard problems 218

L LEDs

blinking PS/2 keyboard 245 locks

SFF front bezel 97 TWR front bezel 46 USDT front bezel 144

M

media card reader problems 207 SFF installation 112 SFF removal 111 TWR installation 66 TWR removal 64

memory problems 226

SFF installation 100

SFF socket population 100 SFF specifications 100 TWR installation 50 TWR socket population 50 TWR specifications 50 USDT installation 147

USDT socket population

148

USDT specifications

147

memory modules

 

 

 

 

spare part number

 

15, 20,

22, 27, 50, 100

 

 

 

USDT, spare part number 29,

34, 147

 

 

 

 

 

monitor problems

209

 

 

mouse

 

 

 

 

 

cleaning

40

 

 

 

 

problems

218

 

 

 

 

mouse, spare part number

17,

24, 32

 

 

 

 

 

N

 

 

 

 

 

network problems

222

 

NIC, spare part number

21, 28

numeric error codes

237

 

O

 

 

 

 

 

operating guidelines

38

 

operating system media, Windows

8

260

 

 

 

 

 

optical disc drive mounting cage

 

USDT spare part number

31,

 

34, 164

 

 

 

 

 

optical drive

 

 

 

 

 

 

problems

229

 

 

 

 

spare part numbers

18, 20,

 

25, 26, 27, 32, 33

 

 

USDT installation

153

 

 

USDT release latch attachment

 

152

 

 

 

 

 

 

USDT removal

151

 

 

USDT, spare part number

151

optical drive (5.25-inch)

 

 

TWR installation

62

 

 

TWR removal

62

 

 

optical drive (slim)

 

 

 

 

SFF installation

115

 

 

SFF removal

114

 

 

 

TWR installation

68

 

 

TWR removal

67

 

 

optical drive cable/connector,

USDT

 

 

 

 

 

 

spare part number

30

 

overheating, prevention

38

 

P

 

 

 

 

 

 

password

 

 

 

 

 

 

clearing

249

 

 

 

power-on 249 setup 249

PCI expansion slot daughter card

TWR removal and

 

replacement

92

 

port cover

 

 

USDT spare part number

179

POST error messages 236

 

power cord set requirements

 

country specific 273

 

power problems

202

 

power supply

 

 

fan 40

 

 

operating voltage range

274,

275, 276

 

 

SFF removal and replacement

121

 

 

SFF, spare part number

22,

27

 

 

TWR removal and

 

replacement

89

 

TWR spare part number

89

TWR, spare part number

15,

20

 

 

power switch assembly

 

SFF removal and replacement

132

 

 

SFF spare part number

132

SFF, spare part number

23,

28

 

 

TWR removal and

 

replacement

77

 

TWR spare part number

77

TWR, spare part number

16,

21

 

 

USDT removal and

 

replacement

170

 

power-on password 249

 

printer port (expansion), PCI card spare part number 24

printer port (expansion), spare part number 17, 19, 26

printer problems 216 problems

audio 214 CD-ROM or DVD 229 flash drive 231 front panel 232 general 198

hard drive 204

Index 279

Image 291
Contents Maintenance and Service Guide Product notice Iii About This BookIv About This Book Table of contents Page Preparation for disassembly Vii Removal and replacement procedures Tower TWRPage Computer Setup F10 Utility 180 Password security and resetting Cmos 249 Appendix C Specifications 274 Xii Standard configuration features Standard configuration featuresTower TWR Small Form Factor SFF Ultra-slim Desktop Usdt Product featuresTower TWR front panel components Small Form Factor SFF front panel components Ultra-slim Desktop Usdt front panel components Ultra-slim Desktop Usdt front panel componentsTower TWR rear panel components Small Form Factor SFF rear panel components Small Form Factor SFF rear panel componentsSerial number location Ultra-slim Desktop Usdt rear panel componentsSerial number location Tower TWR Small Form Factor SFFUltra-slim Desktop Usdt Activating the Windows operating system Activating and customizing the software in WindowsDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesTower TWR chassis spare parts Computer major componentsIllustrated parts catalog Tower TWR chassis spare parts Cables Miscellaneous parts Optical drive Mass storage devicesItem Description Spare part number Keyboard Description Spare part number Hard driveSpare part Description Number Misc boardsSequential part number listing Description Spare part numberIllustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Item Description Spare part number Chassis stand Fan ductSpeaker Optical drive bezel blankMass storage devices Misc boards Small Form Factor SFF chassis spare parts Illustrated parts catalog AC adapter Description Spare part number Access panelUltra-Slim Desktop Usdt chassis spare parts Stand689372-001 Miscellaneous parts Item Description Spare part number USB powered speakers Misc boards Illustrated parts catalog Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsTools and software Requirements ScrewsLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cable Sata hard drive cablesSmart ATA drives Cable managementPreparation for disassembly Removal and replacement procedures Tower TWRDescription Spare part number Access panel 732748-001 Access panelFront bezel security Front bezel Bezel blanks Page Populating Dimm sockets MemoryDIMMs DDR3-SDRAM DIMMsInstalling DIMMs Page Expansion cards Page Page Page System board connections System Board Connector System Board Label Color ComponentBAT Drives Description Spare part number Optical drivesHard drives Guide Screw Device Drive positions Removing a 5.25-inch drive Installing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Page Removing a 3.5-inch or 2.5-inch hard drive Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Page Front I/O assembly Description Spare part number Front I/O assembly 732750-001Media Power switch/LED assembly Page Fan sink Page Processor Description Spare part number Speaker 40 x 70 mm 645330-001 SpeakerDescription Spare part number Solenoid lock 641498-001 Smart Cover Lock solenoid lockHlock Page Description Spare part number Hood sensor 638816-001 Hood sensorDescription Spare part number Fan 727135-001 FanPage PWR Pwrcpu Pwrcmd Power supplyPage Page System board and PCI expansion slot daughter card Page Removal and replacement procedures Small Form Factor SFF Description Spare part number Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page SATAPWR0 108 Removal and replacement procedures Small Form Factor SFF Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Removing a 2.5-inch hard drive Installing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Description Spare part number Fan duct 727145-001 Fan ductDescription Spare part number Solenoid lock 732772-001 Hlock Smart Cover Lock solenoid lock 127 Hood sensor Cable routing Description Spare part number Front I/O assembly 732755-001 Page Power switch assembly Page Description Spare part number Speaker 727149-001 Description Spare part number Fan sink 727150-001 Processor Page System board Page Changing from desktop to tower configuration Removal and replacement procedures Ultra-slim Desktop Usdt Description Spare part number Access panel 732763-001 Description Spare part number Front bezel 732764-001 Front bezel security Bezel blank Hlock DDR3-SDRAM SODIMMs SODIMMsDescription System Board Label Socket Color Populating Sodimm socketsInstalling SODIMMs Description Spare part number Front fan 732765-001 Front fanRemoving the optical drive Optical drivePreparing the new optical drive Installing the new optical drive Remove the optical drive Removing the optical drive on Hard drivePage Description Spare part number Speaker 689384-001 Description Spare part number Heat sink 587456-001 Heat sinkPage Processor Smart Cover Lock solenoid lock Page Page Smart Cover Lock solenoid lock 163 Drive cage Hood sensor Card reader Page Wlan module Graphics board Description Spare part number Power switch 732767-001 Power switchSystem board Page Description Spare part number Rear fan 732766-001 Rear fanAntennas Page Page Page Changing from desktop to tower configuration Description Spare part number Port cover 588981-001 Power supply, externalUsdt chassis uses an external power supply Port cover Port coverComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-FileComputer Setup-Storage ConfigurationOption Description Device Storage Options Sata Emulation Removable Media BootBoot Order Shortcut to Temporarily Override Boot OrderComputer Setup-Security Slot Security Network BootDevice Security USB SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure BootComputer Setup-Power Option Description OS PowerManagement Thermal Hardware PowerOption Heading Power-On Options Computer Setup-AdvancedDevice Options Bios Power-OnOnboard Devices Bus OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 196 in this guide Helpful hintsPage Select Control Panel Solving general problems198 Troubleshooting without diagnostics Computer date and time display is incorrect Cause SolutionPoor performance Cause Solution Solving general problemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionAll apps icon 200 Troubleshooting without diagnosticsGo to Start All Programs Accessories RunOpen the access panel, press the power button, and see Solving power problems 202 Troubleshooting without diagnosticsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper 204 Troubleshooting without diagnostics Solving hard drive problemsComputer will not boot from hard drive Cause Solution Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order list206 Troubleshooting without diagnostics Device ConfigurationComputer seems to be locked up Cause Solution Solving media card reader problems Solving media card reader problems 207Can not write to the media card Cause Solution 208 Troubleshooting without diagnostics List, then under Appearance and Personalization Solving display problemsBlank screen no video Cause Solution Select Adjust screen resolution210 Troubleshooting without diagnostics Dim characters Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 212 Troubleshooting without diagnosticsSupport Certain typed symbols do not appear correct Cause SolutionDevice Security System Audio Solving audio problems214 Troubleshooting without diagnostics Sound cuts in and out Cause SolutionControl Panel, and then select Device Manager Line-in jack is not functioning properly Cause SolutionSolving printer problems 216 Troubleshooting without diagnosticsControl Panel , and then select Device Manager Printer will not turn on Cause Solution Printer prints garbled information Cause SolutionPrinter will not print Cause Solution 218 Troubleshooting without diagnostics Solving keyboard and mouse problemsEnter Solving keyboard and mouse problems 219Solving Hardware Installation Problems 220 Troubleshooting without diagnosticsSecurity USB Security Computer will not start Cause Solution Solving Hardware Installation Problems 221Solving Network Problems 222 Troubleshooting without diagnosticsWake-on-LAN feature is not functioning Cause Solution Under Tasks, select Manage network Select Advanced Device Options S5 Wake onSelect Start Control Panel Network Sharing Center224 Troubleshooting without diagnostics Network status link light never flashes Cause SolutionManager Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving memory problemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Cause Solution Solving processor problems228 Troubleshooting without diagnostics Poor performance is experienced Cause SolutionSolving CD-ROM and DVD problems Security Network BootStorage Boot Order 230 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems 232 Troubleshooting without diagnosticsSolving Internet access problems 233 Select Start Control PanelClick Internet Options 234 Troubleshooting without diagnostics Solving software problemsVerify that the software is certified by Microsoft for your Post error messages Post numeric codes and text messages Post numeric codes and text messagesProblem persists, replace the RTC Verify monitor is attached and turned Replace diskette drive Drivelock Security. For each listed Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost error messages If the error persists, update to the latest Bios version and ME firmware version Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is Pause. Beeps stop after fifth Remove a Dimm module Once a bad card is identified, remove Cmos Resetting the password jumper Clearing and resetting the Cmos Page How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows 8 Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Recovery using the Windows 8 recovery USB flash drivePage Backing up, restoring, and recovering in Windows 7 Creating recovery mediaClick All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Battery replacement Type Page General requirements Japanese power cord requirementsCountry-specific requirements Country-specific requirements 273Country Accrediting Agency Appendix C Specifications TWR specificationsRated Input Current SFF specificationsUsdt specifications Index Spare part numbers SFF TWR147 Usdt optical drive 153 Keyboard Cleaning Spare part numbers Keyboard problemsTWR solenoid lock TWR speaker TWR system board Daughter card TWR power supply TWR power switch assemblyConnectors on system board TWR fan TWR fan sink TWR front USB panel TWR hood sensorSystem board, spare part 107 Replacement 130 Usdt removalFront I/O assembly, spare part Replacement 160 140 Replacement 134 SpecificationsWindows Backing up information 264 Backup and recovery
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800 G1 specifications

The HP ProDesk 800 G1 is a powerful and versatile desktop computer designed for business and professional use. Released as part of HP's ProDesk series, this model is known for its reliability, performance, and advanced features, making it an ideal choice for various office environments.

One of the standout characteristics of the HP ProDesk 800 G1 is its robust performance. Equipped with Intel's 4th generation Core processors, users can choose from a range of options including Core i3, i5, and i7, ensuring that there is a suitable option for tasks ranging from basic office applications to more demanding workloads such as graphic design and data analysis. The desktop supports up to 32GB of DDR3 RAM, enabling multitasking capabilities that allow users to run multiple applications simultaneously without performance degradation.

Storage options on the HP 800 G1 are flexible, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs significantly enhances system responsiveness and boot times, making it a great option for users who require quick access to files and applications. Additionally, with varying storage capacities available, users can choose a configuration that best fits their data requirements.

Connectivity is another area where the HP ProDesk 800 G1 excels. It features multiple USB ports, including USB 3.0 for faster data transfer speeds, along with legacy ports such as USB 2.0. The desktop is also equipped with DisplayPort and VGA outputs for versatile display options, allowing users to connect multiple monitors for enhanced productivity. Furthermore, it includes Ethernet for reliable wired network connections and can support wireless connectivity options for added convenience.

In terms of security, the HP ProDesk 800 G1 has several built-in features, such as HP Client Security and TPM (Trusted Platform Module) for hardware-based encryption. This ensures that sensitive data remains protected, making it suitable for businesses that prioritize data security.

The design of the HP ProDesk 800 G1 is both functional and aesthetically pleasing. Its compact form factor allows for easy placement in limited spaces, while the tool-less design simplifies upgrades and maintenance. Additionally, HP’s commitment to energy efficiency is evident in this model, with ENERGY STAR certification ensuring that it operates in an environmentally friendly manner.

Overall, the HP ProDesk 800 G1 stands out as a reliable desktop computer that combines performance, security, and expandability, making it a smart investment for any business looking for a robust computing solution.