Before contacting the HP Customer Care Center, it’s important to have the following information handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be found on a sticker on the outside of your computer.
Model Number: ____________________________________________________
System (Product) Number: ____________________________________________
Serial Number: _____________________________________________________
Software Build Number: _____________________________________________
Operating System: __________________________________________________
Purchase Date: _____________________________________________________