Helpful Hints

Getting Started

If it becomes necessary to call for technical assistance (1-800-652-6672), be prepared to do the following to ensure that your service call is handled properly:

Be in front of you computer when you call.

Write down the computer and monitor serial numbers before calling and have them readily available.

Be prepared to spend the time necessary troubleshooting the problem with the service technician.

For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672.

If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general suggestions before taking further action:

Check that the computer and monitor are plugged into a working electrical outlet.

Check to see that the voltage select switch is set to the appropriate voltage for your region (115V or 230V).

Check to see that the computer is turned on and the green power light is on.

Check to see that the monitor is turned on and the green monitor light is on.

Look for flashing LEDs on the front of the computer. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A in the Troubleshooting Guide on the Documentation Library CD for more information.

Turn up the brightness and contrast controls of the monitor if the monitor is dim.

Press and hold any key. If the system beeps, then your keyboard is operating correctly.

Check all cable connections for loose connections or incorrect connections.

Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds, then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart automatically, press the power button to start the computer.

DC5000 specifications

The HP DC5000, introduced as part of HP's long-standing commitment to delivering reliable desktop computing solutions, is a well-engineered system that has found its niche in business and professional environments. The DC5000 series is designed to provide efficient performance and robustness needed in various corporate settings, making it a popular choice for small to medium-sized businesses.

One of the main features of the HP DC5000 is its form factor diversity. Available in several configurations, including mini-tower, small form factor (SFF), and ultra-slim desktop models, it can easily fit into various workspace environments. This flexibility allows organizations to choose the model that best suits their spatial requirements without sacrificing the performance they demand.

The DC5000 is powered by a variety of Intel processors, ranging from Pentium 4 to the later Intel Core 2 Duo. This choice makes it suitable for a wide range of applications, from basic office tasks like word processing and spreadsheets to more demanding applications requiring greater processing power. The system memory can also be expanded, accommodating up to 4GB of DDR SDRAM, which enhances multitasking capabilities and overall system responsiveness.

Harnessing modern technologies is another highlight of the HP DC5000. The system supports SATA hard drives and offers multiple storage options, including 80GB to 250GB hard drives, allowing for ample data storage and improved access speeds. The inclusion of integrated Intel graphics or optional discrete graphics solutions provides decent visuals for standard productivity tasks, while also catering to moderate graphic demands.

Connectivity options in the DC5000 are robust, featuring USB ports, Ethernet for network connectivity, and audio jacks, ensuring compatibility with essential peripherals and networks. The availability of a PCI and PCI Express slot allows users to customize and upgrade the system with additional expansion cards for enhanced functionality.

In terms of security and manageability, the HP DC5000 provides several features, such as the HP ProtectTools security suite and tools for remote management, which are beneficial for administrative tasks in larger organizations. These characteristics, combined with HP’s solid reputation for customer support, make the DC5000 a dependable choice for businesses looking for effective desktop computing solutions. Overall, the HP DC5000 is a model of reliability and versatility in a competitive market, catering to a wide range of professional computing needs.