HP DC5000 manual Getting Started

Getting Started

Solving Hardware Installation Problems Continued

Problem

Probable Cause

Recommended Solution

Computer will not start.

Wrong memory modules

1.

Review the documentation

were used in the upgrade

that came with the system to

or memory modules were

determine if you are using the

installed in the wrong

correct memory modules and to

location.

verify the proper installation.

2.

Observe the beeps and LED

lights on the front of the computer.

See “Interpreting diagnostic Lights

and Audible Codes” to determine

possible causes.

3.

If you still cannot resolve the

issue, contact Customer Support.

Power LED flashes Red five

Memory is installed

1.

Reseat DIMMs. Power on the

times, once every second,

incorrectly or is bad.

system.

followed by a two second

2.

Replace DIMMs one at a time

pause, and the computer

to isolate faulty module.

beeps five times.

3.

Replace third-party memory

with HP memory.

4.

Replace the system board.

Power LED flashes Red six

Video card is not seated

For systems with a graphics card:

times, once every second,

properly or is bad, or

1.

Reseat the graphics card.

followed by a two second

system board is bad.

Power on the system.

pause, and the computer

2.

Replace the graphics card.

beeps six times.

3.

Replace the system board.