Getting Started
Solving General Problems Continued
Problem | Cause | Solution |
Computer appears to | Network driver is loaded |
pause periodically. | and no network connection |
| is established. |
Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller.
Cursor will not move | The Num Lock key | Press the Num Lock key. The |
using the arrow keys on | maybeon. | NumLock light should not be on if you |
the keypad. |
| want to use the arrow keys. The Num |
|
| Lock key can be disabled (or enabled) |
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| in Computer Setup. |
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Cannot remove computer | Smart Cover Lock, featured | Unlock the Smart Cover Lock using |
cover or access panel. | on some computers, is | Computer Setup. |
| locked. | The Smart Cover FailSafe Key, a device |
|
| for manually disabling the Smart Cover |
|
| Lock, is available from HP. You will |
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| need the FailSafe Key in case of |
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| forgotten password, power loss, or |
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| computer malfunction. |
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Poor performance is | Processor is hot. | 1. Make sure the airflow to the |
experienced. |
| computer is not blocked. |
|
| 2. Make sure the fans are |
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| connected and working properly |
|
| (some fans only operate when |
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| needed). |
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| 3. Make sure the processor |
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| heatsink is installed properly. |
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| Hard drive is full. | Transfer data from the hard drive to |
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| create more space on the hard drive. |
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