HP DC5000 manual Basic Troubleshooting, Solving General Problems

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Connecting the computer to a live AC outlet prolongs the life of the RTCbattery.
Computer date and time display is incorrect.

Getting Started

Basic Troubleshooting

This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site:

http://www.hp.com/support.

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

Solving General Problems

Problem

Cause

Solution

 

 

Computer appears locked Software control of the

Press and hold the power button for at

up and will not turn off

power switch is not

least four seconds until the computer

when the power button is

functional.

turns off.

pressed.

 

 

 

 

 

Computer will not

Computer is in

Press the power button to resume

respond to USB keyboard standbymode.

or mouse.

from standby mode.

 

CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

RTC (real-time clock) battery First, reset the date and time under may need to be replaced. Control Panel (Computer Setup can

also be used to update the RTCdate and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

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Contents Getting Started Getting Started Contents Contents Installing & Customizing the Software Installing the Operating SystemMicrosoft Security Updates On the Welcome screen, click Next Installing or Upgrading Device Drivers AccessibilityCustomizing the Monitor Display Protecting the SoftwareTurning Off the Computer Restoring the SoftwareFinding More Information Quick SetupLocating Regulatory Information Using the Documentation Library CDBefore You Call for Technical Support Run the Restore Plus! CDHelpful Hints Getting Started Solving General Problems Basic TroubleshootingNum Lock key Solving General Problems Cause Solution Solving General Problems Cause Solution Solving Hardware Installation Problems Getting Started Diagnostic Front Panel Lights LEDs and Audible Codes Interpreting Diagnostic Lights and Audible CodesRed Power LED None Processor thermal Diagnostic Front Panel Lights LEDs and Audible Codes Management Guide on System does not None Ordering the Quick Troubleshooting Guide
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DC5000 specifications

The HP DC5000, introduced as part of HP's long-standing commitment to delivering reliable desktop computing solutions, is a well-engineered system that has found its niche in business and professional environments. The DC5000 series is designed to provide efficient performance and robustness needed in various corporate settings, making it a popular choice for small to medium-sized businesses.

One of the main features of the HP DC5000 is its form factor diversity. Available in several configurations, including mini-tower, small form factor (SFF), and ultra-slim desktop models, it can easily fit into various workspace environments. This flexibility allows organizations to choose the model that best suits their spatial requirements without sacrificing the performance they demand.

The DC5000 is powered by a variety of Intel processors, ranging from Pentium 4 to the later Intel Core 2 Duo. This choice makes it suitable for a wide range of applications, from basic office tasks like word processing and spreadsheets to more demanding applications requiring greater processing power. The system memory can also be expanded, accommodating up to 4GB of DDR SDRAM, which enhances multitasking capabilities and overall system responsiveness.

Harnessing modern technologies is another highlight of the HP DC5000. The system supports SATA hard drives and offers multiple storage options, including 80GB to 250GB hard drives, allowing for ample data storage and improved access speeds. The inclusion of integrated Intel graphics or optional discrete graphics solutions provides decent visuals for standard productivity tasks, while also catering to moderate graphic demands.

Connectivity options in the DC5000 are robust, featuring USB ports, Ethernet for network connectivity, and audio jacks, ensuring compatibility with essential peripherals and networks. The availability of a PCI and PCI Express slot allows users to customize and upgrade the system with additional expansion cards for enhanced functionality.

In terms of security and manageability, the HP DC5000 provides several features, such as the HP ProtectTools security suite and tools for remote management, which are beneficial for administrative tasks in larger organizations. These characteristics, combined with HP’s solid reputation for customer support, make the DC5000 a dependable choice for businesses looking for effective desktop computing solutions. Overall, the HP DC5000 is a model of reliability and versatility in a competitive market, catering to a wide range of professional computing needs.