Technical Support FAQs
Technical Support FAQs (Frequently Asked Questions)
Problem & Question | Possible Solutions |
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Power LED is not on. | • Make sure the Power button is on and the power cord is properly |
| connected to a grounded power outlet and to the monitor. |
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No Plug & Play. | • In order for the Plug & Play feature of the monitor to work, you |
| need a Plug & Play compatible computer and video card. Check |
| with your computer manufacturer. |
| • Check the monitor’s video cable and make sure none of the pins |
| are bent. |
| • Make sure the HP monitor drivers are installed (HP monitor drivers |
| are available at: http://www.hp.com/support) |
|
|
Picture is fuzzy and has ghosting | • Adjust the contrast and brightness controls. |
shadowing problem. | • Make sure you are not using an extension cable or switch box. |
| We recommend plugging the monitor directly into the video card |
| output connector on the back of your computer. |
| • For VGA input, the |
|
|
Picture bounces, flickers or wave | • Move electrical devices that may cause electrical interference as |
pattern is present in the picture. | far away from the monitor as possible. |
| • Use the maximum refresh rate your monitor is capable of at the |
| resolution you are using. |
|
|
Monitor is stuck in “Active | • The computer power switch should be in the on position. |
| • The computer video card should be snugly seated in its slot. |
| • Make sure the monitor’s video cable is properly connected to the |
| computer. |
| • Inspect the monitor’s video cable and make sure none of the pins |
| are bent. |
| • Make sure your computer is operational by hitting the Caps Lock |
| key on the keyboard while observing the Caps Lock LED. The LED |
| should either turn on or off after hitting the Caps Lock key. |
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