HP XU manual If Your PC Workstation Has a Hardware Problem, Display Does Not Work Properly

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3 Troubleshooting Your PC Workstation

If Your PC Workstation Has a Hardware Problem

If Your Display Is Blurred or Unreadable

If Your PC Workstation Has a Hardware Problem

This section describes what to do if you have problems with your display, disk drives, printer, accessory boards, keyboard, or mouse.

Display Does Not Work Properly

If you have selected the wrong display type in your operating system, the display screen may become blurred or unreadable. To correct this problem, select the correct display by using the procedures in the operating system on your PC Workstation. Refer to your

PC Workstation’s operating system documentation for details.

If Nothing Is Displayed On the Screen

If nothing is displayed on the screen, but the PC Workstation starts and the keyboard, disk drives, and other peripheral devices seem to operate properly:

Check your PC Workstation’s LCD screen to help you diagnose the problem. For more information, refer to "Using HP MaxiLife to Diagnose Problems", on page 75.

Make sure that the display is plugged in and switched ON.

Check that the brightness and contrast controls are properly set.

Ensure that the display video cable is correctly connected.

Switch off the display, and unplug it from the power outlet.

Disconnect the video cable and examine the video cable connector pins. If the pins are bent, carefully straighten them.

Check that the video upgrade is properly installed if you have one.

If the display works correctly during the Power-On-Self-Test (POST), but goes blank when Windows starts, check that you have enough memory for the video mode you have selected. Boot the operating system in VGA mode (available with some systems).

If your screen’s refresh rate is set too high, the screen might be blank. Check the refresh settings to ensure they are not too high.

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Contents User’s Guide Crystal.bk notice.fb4 Page ii Monday, March 23, 1998 605 AM User’s Guide Welcome to Your HP Kayak XU & XW PC Workstations Five front-access shelves Six slots for accessory boardsEnables you to scroll without using the scroll bars An HP UltraFlow cooling system with multiple temperatureImportant Safety Information Who This Manual Is ForImportant Ergonomic Information Crystal.bk title.fb4 Page vii Monday, March 23, 1998 409 AMCrystal.bk title.fb4 Page viii Monday, March 23, 1998 409 AM Contents Installing Mass Storage Devices Installing Accessory BoardsInstalling a Processor Recycling an Old HP PC WorkstationIf Your PC Workstation Does Not Start Properly Solving ProblemsIf Your PC Workstation Has a Software Problem Using HP MaxiLife to Diagnose Problems HP Hardware Diagnostics UtilityHP Summary Screen and Setup Program Configuring Your Network ConnectionConfiguring a Scsi Accessory Using the ArrayConfig ProgramHewlett Packard Support and Information Services Crystal.bk crystal.toc Page xv Monday, March 23, 1998 409 AM Xvi Setting Up and Using Your PC Workstation Installation Tools Unpacking Your PC WorkstationConnecting the Mouse, Keyboard, Display and Printer Connecting to a Network Your PC Workstation has a 10BT/100TX LAN interface adapterConnecting Audio Accessories Volume before connecting headphones or speakersVolume control in that position Damage your hearingConnecting an External Scsi Accessory Approximately 10 feet To install any software that may be necessary to use itExternal Scsi accessories Connecting the Power Cords With HP Lock installed, you can use this button to prevent Entering a password refer to Setting Passwords onYour PC Workstation’s Hardware Control Panel PC Lock ButtonInitializing Your Software Starting and Stopping Your PC WorkstationStarting Your PC Workstation for the First Time Creating Back-up Diskettes Starting Your PC WorkstationStopping Your PC Workstation Using Your HP Enhanced Keyboard Menu Key Shortcut KeysInternet Key HP TopToolsHP Customer InformationUsing Your HP Enhanced Mouse Function to work in a different wayApplications that support a third control button Setting Passwords Setting an Administrator PasswordSetting a User Password Using Power Management Additional Information and HelpRecycling an Old HP PC Workstation Crystal.bk cryst-1.fb4 Page 22 Monday, March 23, 1998 409 AM How to Install Accessories Inside Your PC Workstation Supported HP Accessories Buffered 32 MB, 64 MB or 128 MB DIMMsRemoving the Cover PC Workstation before switching it on againRemoving and Replacing the Cover Crystal.bk cryst-2.fb4 Page 26 Monday, March 23, 1998 409 AM Replacing the Cover Crystal.bk cryst-2.fb4 Page 28 Monday, March 23, 1998 409 AM Moving the Power Supply To avoid electrical shock, do not open the power supply Supply unit remains connected to the computerInstalling Memory Main Memory ModulesCrystal.bk cryst-2.fb4 Page 32 Monday, March 23, 1998 409 AM Crystal.bk cryst-2.fb4 Page 33 Monday, March 23, 1998 409 AM Installing More Memory on the Video Adapter Procedure HP Visualize FX4Installing Mass Storage Devices Connecting Devices Bit Scsi with five 68-pin Scsi connectorsCrystal.bk cryst-2.fb4 Page 38 Monday, March 23, 1998 409 AM Installing a Hard Disk DriveDisk Striping IDE Hard DiskInstalling a Hard Disk Drive in an Internal Shelf Secure the drive with the four self-retaining screws Locate the appropriate data cable for the hard disk drive Installing a Hard Disk Drive in a Front-Access Shelf Mount the drive on the tray as shown below Slide the drive tray into the drive shelf and secure itLocate the appropriate data cable for the disk drive Completing the Installation of a Hard Disk Drive Installing a Drive in a Front-Access Shelf Locate the appropriate data cable for the device Completing the Installation of a Drive Installing Accessory Boards Installing the BoardCrystal.bk cryst-2.fb4 Page 51 Monday, March 23, 1998 409 AM Accessory Board CompletingInstalling a Processor PC Workstation will void the warranty Socket by squeezing the tabs at the top and bottomBoard. Then remove the VRM for the processor TerminatorCompleting Installation of a Processor Bus SpeedCrystal.bk cryst-2.fb4 Page 56 Monday, March 23, 1998 409 AM Troubleshooting Your PC Workstation HP Summary Screen Solving ProblemsHP Diagnostics Display is Blank and There Are No Error Messages If Your PC Workstation Does Not Start ProperlyCorrectly installed CPU Freq Remove the cover Check the following itemsIf you are Unable to Change any Values in Setup If a Post Error Message is DisplayedEnsure that you are using the correct password Rebuild Your PC Workstation’s ComponentsClearing PC Workstation’s Displayed similar to thisIf You Cannot Turn Off Your PC Workstation PC Workstation’s operating system documentation for details If Your PC Workstation Has a Hardware ProblemDisplay Does Not Work Properly If Your Keyboard Does Not Work If Your Mouse Does Not WorkIf Your Printer Does Not Work If the Flexible Disk Drive Does Not WorkIf the Hard Disk Drive Does not Work CD-ROM Drive Does not Work If the CD-ROM Drive Has a ProblemCable connections or jumper settings CD-ROM Drive is Idle If you are having problems with sound when playing a CDNo Sound from the CD-ROM Drive CD-ROM Drive Does not Open If an Accessory Board Does not Work If Your PC Workstation Has a Software Problem If You Have Forgotten Your PasswordIf You Can’t Start the Setup Program If You Have a Network ProblemIf the Date and Time Are Incorrect If Your Application Software Does Not WorkIf Your PC Workstation Has an Audio Problem Using HP MaxiLife to Diagnose Problems May not be availablePost Phase Other FeaturesAs follows Boot StepsDiags Press the control button You can exit the test session by pressing the buttonHP Hardware Diagnostics Utility Starting This Support TicketTechnical Information Features Feature DescriptionCrystal.bk cryst-4.fb4 Page 83 Monday, March 23, 1998 409 AM Crystal.bk cryst-4.fb4 Page 84 Monday, March 23, 1998 409 AM Maximum Loads Available for Accessory Slots System SpecificationsPower Consumption Information IRQs, DMAs, and I/O Addresses Used by Your PC Workstation Crystal.bk cryst-4.fb4 Page 87 Monday, March 23, 1998 409 AM Audio Features Digitized SoundsCrystal.bk cryst-4.fb4 Page 89 Monday, March 23, 1998 409 AM Video Features Scsi Features MB per second Scam support HP FastRAIDDisk Striping Features FastRAID RAID 1 with 2 disk drivesNetwork Features HP FastRAID Option PC Workstation’s Rear Connectors System Connectors and Switches System Board ConnectorsInternal Audio Connectors When the headphone jack on the Audio Front Panel System Board Switches Switch1 Use Switch to HP Summary Screen and Setup Program Starting the HP Setup ProgramSetup program, and bypass the Summary Screen, press instead Viewing the HP Summary ScreenSaving Your Changes and Leaving Setup Plug & Play O/SConfiguring Your Network Connection Controlling the Network Security FeaturesSelecting the Boot Device Priority SCSISelect utility is accessed by pressing during Configuring a Scsi AccessoryUsing Scsi Select Configure/View Scsi Channel Interface Definitions Changes the adapter Scsi ID from its default valuePress to view the Advanced Configuration Options menu Boot Scsi ID Initiate Sync Negotiation Options Menu This option is no longer used and must always be Enabled Plug and Play Scam SupportVerify Disk Media Using the Scsi Configuration Utility Default Settings You Can ChangeBelow Starting the Scsi Configuration UtilityMain Menu Display Mode Mono/ColorHelp QuitAdapter Setup Adapter Utilities MenuParity Adapter Setup MenuScam Support Host Scsi ID Scan OrderRemovable Media SupportDevice Selections Menu LunsDevice Setup Menu Sync Rate MegaBytes/sec Width bitsRead Write I/O Timeout sec Scan for Device at Boot Time Exiting from the Configuration UtilityDisconnect Queue TagsUsing the ArrayConfig Program Creating a New Array↓ keys until the option is highlighted and then press Two-drive RAID 0 arrayDiskettes you made before creating your array DetectedInsert the ArrayConfig diskette in drive a and reboot your Computer. Wait until ArrayConfig starts automaticallyWhen the Main Menu appears, select Disk Array Operations Following126 127 Displaying Array Information Making the Array BootableManaging an Existing Array Deleting an Array Initializing an Array Adding and Deleting Spares Adding a Dedicated SpareDisk as a spare Follow these steps to delete a dedicated spareDelete and press Dedicated spare is deleted immediatelyOptimizing Performance Or the HP websiteResolving Problems Otherwise, select the Array1000 Family Raid Adapter by usingKayaksupport/ to see if this has been corrected Non-RAID device is set to Frequently Asked QuestionsYes, you can boot without any problem from an array Key Technical Information Using the ArrayConfig Program 138 Hewlett Packard Support and Information Services Service Means of Access IntroductionYour HP-Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberAt the CompuServe ! prompt, type GO HP Hewlett-Packard Information ServicesHP Forum on CompuServe HP Forum on America Online HP World Wide Web SiteOrdering Drivers and Bios on Diskette EuropeHP Support Services Number is +1 970 Hewlett-Packard Telephone SupportCustomer Support Center Lifeline Telephone Support Europe, please call the telephone support center +44 171 512HP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters Asia Latin AmericaPage Glossary Glossary Commonly used to select configuration options Polyphonic More than one voice played simultaneously Synthesizer Hardware for 158 Index Index Crystal.bk crystal.ix Page 161 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 162 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 163 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 164 Monday, March 23, 1998 409 AM Regulatory Information and Warranty Regulatory Information 167 168 169 170 171 HP Software Product Limited Warranty Your HP PC Workstation’s Physical Characteristics PC Workstation Documentation Roadmap
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XU specifications

The HP XU series is a notable lineup in the realm of computing, specifically designed to cater to business professionals and everyday users who require reliability, performance, and modern features. The XU brand, recognized for its dedication to high-quality engineering and innovative technology, encapsulates the spirit of HP's commitment to excellence in device performance and user experience.

One of the main features of the HP XU series is its powerful processing capabilities. Equipped with the latest generation of Intel or AMD processors, the XU series ensures swift and efficient multitasking, allowing users to run demanding applications with ease. This robust hardware foundation is complemented by ample RAM options, which facilitate seamless performance even when handling larger files or running multiple applications simultaneously.

Moreover, the HP XU series emphasizes security, a critical aspect for businesses today. Many models are infused with advanced security features such as fingerprint readers, TPM (Trusted Platform Module) chips, and HP's proprietary security software. These technologies work together to protect sensitive data and provide peace of mind to users concerned about cyber threats.

Display quality is another hallmark of the HP XU series. The devices often feature high-resolution displays, available in various sizes, which provide vibrant colors and sharp visuals. Whether for presentations, graphic design, or media consumption, the clarity and detail of the screen enhance the overall user experience. Additionally, many models offer touch screen capabilities, adding an extra layer of interactivity and ease of use.

In terms of connectivity, the HP XU series is equipped with a comprehensive range of ports, including USB-C, HDMI, and Ethernet, as well as built-in Wi-Fi and Bluetooth technologies. This ensures that users can easily connect to other devices and networks, facilitating collaboration and productivity on the go.

Battery life is also a significant consideration. The HP XU series is designed for endurance, with many models offering long-lasting battery performance that supports a full day of work without the need for frequent charging. This is particularly beneficial for professionals who are often on the move.

In conclusion, the HP XU series exemplifies the convergence of performance, security, and user-friendly design, making it an excellent choice for both business environments and personal use. With a blend of cutting-edge technology, durable build quality, and thoughtful features, the XU series stands as a testament to HP's evolution in providing innovative computing solutions tailored to meet diverse user needs.