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5 Hewlett Packard Support and Information Services
HP Support Services
HP Support Services
Hewlett-Packard provides a three-year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP-authorized service outlet.
HP telephone support for your PC Workstation is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your PC Workstation and for the bundled or pre-loaded operating system.
Lifeline Telephone support is available during the second and third years of hardware warranty, via the Lifeline program, which is a fee- based service.
HP does NOT provide support for PC Workstations configured as network servers. We recommend HP NetServers for your network server requirements.
Reloading the software bundled or pre-loaded on your PC Workstation is not covered by the HP three-year warranty.
For your bundled application, HP recommends that you keep the master CD-ROM.
Your HP-authorized reseller offers various service contracts which can be tailored to your particular support needs.
User’s Guide
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User’s Guide
Welcome to Your HP Kayak XU & XW PC Workstations
Enables you to scroll without using the scroll bars
Five front-access shelves
Six slots for accessory boards
An HP UltraFlow cooling system with multiple temperature
Important Safety Information
Who This Manual Is For
Important Ergonomic Information
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Contents
Installing a Processor
Installing Mass Storage Devices
Installing Accessory Boards
Recycling an Old HP PC Workstation
Solving Problems
If Your PC Workstation Has a Software Problem
If Your PC Workstation Does Not Start Properly
Using HP MaxiLife to Diagnose Problems
HP Hardware Diagnostics Utility
Configuring a Scsi Accessory
HP Summary Screen and Setup Program
Configuring Your Network Connection
Using the ArrayConfig Program
Hewlett Packard Support and Information Services
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Xvi
Setting Up and Using Your PC Workstation
Installation Tools
Unpacking Your PC Workstation
Connecting the Mouse, Keyboard, Display and Printer
Connecting to a Network
Your PC Workstation has a 10BT/100TX LAN interface adapter
Volume control in that position
Connecting Audio Accessories
Volume before connecting headphones or speakers
Damage your hearing
Connecting an External Scsi Accessory
To install any software that may be necessary to use it
External Scsi accessories
Approximately 10 feet
Connecting the Power Cords
Your PC Workstation’s Hardware Control Panel
With HP Lock installed, you can use this button to prevent
Entering a password refer to Setting Passwords on
PC Lock Button
Starting and Stopping Your PC Workstation
Starting Your PC Workstation for the First Time
Initializing Your Software
Creating Back-up Diskettes
Starting Your PC Workstation
Stopping Your PC Workstation
Using Your HP Enhanced Keyboard
Internet Key
Menu Key
Shortcut Keys
HP TopTools
HP Customer
Information
Using Your HP Enhanced Mouse
Function to work in a different way
Applications that support a third control button
Setting Passwords
Setting an Administrator Password
Setting a User Password
Using Power Management
Additional Information and Help
Recycling an Old HP PC Workstation
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How to Install Accessories Inside Your PC Workstation
Supported HP Accessories
Buffered 32 MB, 64 MB or 128 MB DIMMs
PC Workstation before switching it on again
Removing and Replacing the Cover
Removing the Cover
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Replacing the Cover
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Moving the Power Supply
To avoid electrical shock, do not open the power supply
Supply unit remains connected to the computer
Installing Memory
Main Memory Modules
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Installing More Memory on the Video Adapter
Procedure
HP Visualize FX4
Installing Mass Storage Devices
Connecting Devices
Bit Scsi with five 68-pin Scsi connectors
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Disk Striping
Installing a Hard
Disk Drive
IDE Hard Disk
Installing a Hard Disk Drive in an Internal Shelf
Secure the drive with the four self-retaining screws
Locate the appropriate data cable for the hard disk drive
Installing a Hard Disk Drive in a Front-Access Shelf
Mount the drive on the tray as shown below
Slide the drive tray into the drive shelf and secure it
Locate the appropriate data cable for the disk drive
Completing the Installation of a Hard Disk Drive
Installing a Drive in a Front-Access Shelf
Locate the appropriate data cable for the device
Completing the Installation of a Drive
Installing Accessory Boards
Installing the Board
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Accessory Board
Completing
Installing a Processor
Board. Then remove the VRM for the processor
PC Workstation will void the warranty
Socket by squeezing the tabs at the top and bottom
Terminator
Completing Installation of a Processor
Bus Speed
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Troubleshooting Your PC Workstation
Solving Problems
HP Diagnostics
HP Summary Screen
Display is Blank and There Are No Error Messages
If Your PC Workstation Does Not Start Properly
Correctly installed CPU Freq
Remove the cover Check the following items
Ensure that you are using the correct password
If you are Unable to Change any Values in Setup
If a Post Error Message is Displayed
Rebuild Your PC Workstation’s Components
Clearing PC Workstation’s
Displayed similar to this
If You Cannot Turn Off Your PC Workstation
If Your PC Workstation Has a Hardware Problem
Display Does Not Work Properly
PC Workstation’s operating system documentation for details
If Your Keyboard Does Not Work
If Your Mouse Does Not Work
If Your Printer Does Not Work
If the Flexible Disk Drive Does Not Work
If the Hard Disk Drive Does not Work
If the CD-ROM Drive Has a Problem
Cable connections or jumper settings
CD-ROM Drive Does not Work
If you are having problems with sound when playing a CD
No Sound from the CD-ROM Drive
CD-ROM Drive is Idle
CD-ROM Drive Does not Open
If an Accessory Board Does not Work
If Your PC Workstation Has a Software Problem
If You Have Forgotten Your Password
If the Date and Time Are Incorrect
If You Can’t Start the Setup Program
If You Have a Network Problem
If Your Application Software Does Not Work
If Your PC Workstation Has an Audio Problem
Using HP MaxiLife to Diagnose Problems
May not be available
Post Phase
Other Features
Boot Steps
Diags
As follows
Press the control button
You can exit the test session by pressing the button
HP Hardware Diagnostics Utility
Starting This
Support Ticket
Technical Information
Features
Feature Description
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System Specifications
Power Consumption Information
Maximum Loads Available for Accessory Slots
IRQs, DMAs, and I/O Addresses Used by Your PC Workstation
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Audio Features
Digitized Sounds
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Video Features
Scsi Features
MB per second Scam support HP FastRAID
Disk Striping Features FastRAID
RAID 1 with 2 disk drives
Network Features
HP FastRAID Option
PC Workstation’s Rear Connectors
System Connectors and Switches
System Board Connectors
Internal Audio Connectors
When the headphone jack on the Audio Front Panel
System Board Switches
Switch1 Use Switch to
Setup program, and bypass the Summary Screen, press instead
HP Summary Screen and Setup Program
Starting the HP Setup Program
Viewing the HP Summary Screen
Saving Your Changes and Leaving Setup
Plug & Play O/S
Configuring Your Network Connection
Controlling the Network Security Features
Selecting the Boot Device Priority
Configuring a Scsi Accessory
Using Scsi Select
SCSISelect utility is accessed by pressing during
Configure/View
Changes the adapter Scsi ID from its default value
Press to view the Advanced Configuration Options menu
Scsi Channel Interface Definitions
Boot Scsi ID
Initiate Sync Negotiation
Options Menu
This option is no longer used and must always be Enabled
Plug and Play Scam Support
Verify Disk Media
Using the Scsi Configuration Utility
Default Settings You Can Change
Starting the Scsi Configuration Utility
Main Menu
Below
Help
Display Mode
Mono/Color
Quit
Adapter Setup
Adapter Utilities Menu
Adapter Setup Menu
Scam Support
Parity
Removable Media
Host Scsi ID
Scan Order
Support
Device Selections Menu
Luns
Bytes/sec
Device Setup Menu
Sync Rate Mega
Width bits
Disconnect
Read Write I/O Timeout sec Scan for Device at Boot Time
Exiting from the Configuration Utility
Queue Tags
Using the ArrayConfig Program
Creating a New Array
↓ keys until the option is highlighted and then press
Two-drive RAID 0 array
Diskettes you made before creating your array
Detected
When the Main Menu appears, select Disk Array Operations
Insert the ArrayConfig diskette in drive a and reboot your
Computer. Wait until ArrayConfig starts automatically
Following
126
127
Making the Array Bootable
Managing an Existing Array
Displaying Array Information
Deleting an Array
Initializing an Array
Adding and Deleting Spares
Adding a Dedicated Spare
Delete and press
Disk as a spare
Follow these steps to delete a dedicated spare
Dedicated spare is deleted immediately
Optimizing Performance
Or the HP website
Resolving Problems
Otherwise, select the Array1000 Family Raid Adapter by using
Kayaksupport/ to see if this has been corrected
Frequently Asked Questions
Yes, you can boot without any problem from an array
Non-RAID device is set to
Key
Technical Information Using the ArrayConfig Program 138
Hewlett Packard Support and Information Services
Service Means of Access
Introduction
Your HP-Authorized Reseller
HP SupportPack
HP Support Assistant CD-ROM
Region Phone Number Fax Number
Hewlett-Packard Information Services
HP Forum on CompuServe
At the CompuServe ! prompt, type GO HP
HP Forum on America Online
HP World Wide Web Site
Ordering Drivers and Bios on Diskette
Europe
HP Support Services
Hewlett-Packard Telephone Support
Customer Support Center
Number is +1 970
Lifeline Telephone Support
Europe, please call the telephone support center +44 171 512
HP Network Phone-in Support Service NPS
Summary
Covered Time Available From
Hewlett-Packard Marketing Headquarters
Asia Latin America
Page
Glossary
Glossary
Commonly used to select configuration options
Polyphonic More than one voice played simultaneously
Synthesizer Hardware for
158
Index
Index
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Regulatory Information and Warranty
Regulatory Information
167
168
169
170
171
HP Software Product Limited Warranty
Your HP PC Workstation’s Physical Characteristics
PC Workstation Documentation Roadmap