HP XU manual HP Support Services

NOTE

5 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services

Hewlett-Packard provides a three-year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP-authorized service outlet.

HP telephone support for your PC Workstation is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your PC Workstation and for the bundled or pre-loaded operating system.

Lifeline Telephone support is available during the second and third years of hardware warranty, via the Lifeline program, which is a fee- based service.

HP does NOT provide support for PC Workstations configured as network servers. We recommend HP NetServers for your network server requirements.

Reloading the software bundled or pre-loaded on your PC Workstation is not covered by the HP three-year warranty.

For your bundled application, HP recommends that you keep the master CD-ROM.

Your HP-authorized reseller offers various service contracts which can be tailored to your particular support needs.