HP XU manual HP Hardware Diagnostics Utility

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3 Troubleshooting Your PC Workstation

HP Hardware Diagnostics Utility

HP Hardware Diagnostics Utility

The Hardware Diagnostics utility helps you to diagnose hardware- related problems on HP PCs and PC Workstations. It is a series of tools designed to help you to:

Check the configuration of your system and verify that it is functioning correctly.

Diagnose hardware-related problems.

Provide precise information to HP-dedicated Support Agents so that they can solve any problems quickly and effectively.

Installing this Utility PC users must first install the latest version of this utility and then ensure it is ready for use.

For more information about how and where to install this utility, refer to the Vectra\Kayak Hardware Diagnostics User's Guide, available on the HP World Wide Web Site in PDF (Adobe Acrobat) format.

It is important that you use the latest version of this utility to diagnose hardware-related problems. If you do not, HP-dedicated Support Agents may request that you do so before offering support.

The latest version of this utility can be obtained from HP Electronic

Information Services, available 24 hours per day, 7 days per week.

To access these services you should connect to the HP World Wide Web Site at http://www.hp.com./go/kayaksupport/

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Contents User’s Guide Crystal.bk notice.fb4 Page ii Monday, March 23, 1998 605 AM User’s Guide Welcome to Your HP Kayak XU & XW PC Workstations An HP UltraFlow cooling system with multiple temperature Five front-access shelvesSix slots for accessory boards Enables you to scroll without using the scroll barsWho This Manual Is For Important Safety InformationCrystal.bk title.fb4 Page vii Monday, March 23, 1998 409 AM Important Ergonomic InformationCrystal.bk title.fb4 Page viii Monday, March 23, 1998 409 AM Contents Recycling an Old HP PC Workstation Installing Mass Storage DevicesInstalling Accessory Boards Installing a ProcessorIf Your PC Workstation Does Not Start Properly Solving ProblemsIf Your PC Workstation Has a Software Problem HP Hardware Diagnostics Utility Using HP MaxiLife to Diagnose ProblemsUsing the ArrayConfig Program HP Summary Screen and Setup ProgramConfiguring Your Network Connection Configuring a Scsi AccessoryHewlett Packard Support and Information Services Crystal.bk crystal.toc Page xv Monday, March 23, 1998 409 AM Xvi Setting Up and Using Your PC Workstation Unpacking Your PC Workstation Installation ToolsConnecting the Mouse, Keyboard, Display and Printer Your PC Workstation has a 10BT/100TX LAN interface adapter Connecting to a NetworkDamage your hearing Connecting Audio AccessoriesVolume before connecting headphones or speakers Volume control in that positionConnecting an External Scsi Accessory Approximately 10 feet To install any software that may be necessary to use itExternal Scsi accessories Connecting the Power Cords PC Lock Button With HP Lock installed, you can use this button to preventEntering a password refer to Setting Passwords on Your PC Workstation’s Hardware Control PanelInitializing Your Software Starting and Stopping Your PC WorkstationStarting Your PC Workstation for the First Time Starting Your PC Workstation Creating Back-up DiskettesStopping Your PC Workstation Using Your HP Enhanced Keyboard HP TopTools Menu KeyShortcut Keys Internet KeyInformation HP CustomerFunction to work in a different way Using Your HP Enhanced MouseApplications that support a third control button Setting an Administrator Password Setting PasswordsSetting a User Password Additional Information and Help Using Power ManagementRecycling an Old HP PC Workstation Crystal.bk cryst-1.fb4 Page 22 Monday, March 23, 1998 409 AM How to Install Accessories Inside Your PC Workstation Buffered 32 MB, 64 MB or 128 MB DIMMs Supported HP AccessoriesRemoving the Cover PC Workstation before switching it on againRemoving and Replacing the Cover Crystal.bk cryst-2.fb4 Page 26 Monday, March 23, 1998 409 AM Replacing the Cover Crystal.bk cryst-2.fb4 Page 28 Monday, March 23, 1998 409 AM Moving the Power Supply Supply unit remains connected to the computer To avoid electrical shock, do not open the power supplyMain Memory Modules Installing MemoryCrystal.bk cryst-2.fb4 Page 32 Monday, March 23, 1998 409 AM Crystal.bk cryst-2.fb4 Page 33 Monday, March 23, 1998 409 AM Installing More Memory on the Video Adapter HP Visualize FX4 ProcedureInstalling Mass Storage Devices Bit Scsi with five 68-pin Scsi connectors Connecting DevicesCrystal.bk cryst-2.fb4 Page 38 Monday, March 23, 1998 409 AM IDE Hard Disk Installing a HardDisk Drive Disk StripingInstalling a Hard Disk Drive in an Internal Shelf Secure the drive with the four self-retaining screws Locate the appropriate data cable for the hard disk drive Installing a Hard Disk Drive in a Front-Access Shelf Slide the drive tray into the drive shelf and secure it Mount the drive on the tray as shown belowLocate the appropriate data cable for the disk drive Completing the Installation of a Hard Disk Drive Installing a Drive in a Front-Access Shelf Locate the appropriate data cable for the device Completing the Installation of a Drive Installing the Board Installing Accessory BoardsCrystal.bk cryst-2.fb4 Page 51 Monday, March 23, 1998 409 AM Completing Accessory BoardInstalling a Processor Terminator PC Workstation will void the warrantySocket by squeezing the tabs at the top and bottom Board. Then remove the VRM for the processorBus Speed Completing Installation of a ProcessorCrystal.bk cryst-2.fb4 Page 56 Monday, March 23, 1998 409 AM Troubleshooting Your PC Workstation HP Summary Screen Solving ProblemsHP Diagnostics If Your PC Workstation Does Not Start Properly Display is Blank and There Are No Error MessagesRemove the cover Check the following items Correctly installed CPU FreqRebuild Your PC Workstation’s Components If you are Unable to Change any Values in SetupIf a Post Error Message is Displayed Ensure that you are using the correct passwordDisplayed similar to this Clearing PC Workstation’sIf You Cannot Turn Off Your PC Workstation PC Workstation’s operating system documentation for details If Your PC Workstation Has a Hardware ProblemDisplay Does Not Work Properly If Your Mouse Does Not Work If Your Keyboard Does Not WorkIf the Flexible Disk Drive Does Not Work If Your Printer Does Not WorkIf the Hard Disk Drive Does not Work CD-ROM Drive Does not Work If the CD-ROM Drive Has a ProblemCable connections or jumper settings CD-ROM Drive is Idle If you are having problems with sound when playing a CDNo Sound from the CD-ROM Drive CD-ROM Drive Does not Open If an Accessory Board Does not Work If You Have Forgotten Your Password If Your PC Workstation Has a Software ProblemIf Your Application Software Does Not Work If You Can’t Start the Setup ProgramIf You Have a Network Problem If the Date and Time Are IncorrectIf Your PC Workstation Has an Audio Problem May not be available Using HP MaxiLife to Diagnose ProblemsOther Features Post PhaseAs follows Boot StepsDiags You can exit the test session by pressing the button Press the control buttonHP Hardware Diagnostics Utility Support Ticket Starting ThisTechnical Information Feature Description FeaturesCrystal.bk cryst-4.fb4 Page 83 Monday, March 23, 1998 409 AM Crystal.bk cryst-4.fb4 Page 84 Monday, March 23, 1998 409 AM Maximum Loads Available for Accessory Slots System SpecificationsPower Consumption Information IRQs, DMAs, and I/O Addresses Used by Your PC Workstation Crystal.bk cryst-4.fb4 Page 87 Monday, March 23, 1998 409 AM Digitized Sounds Audio FeaturesCrystal.bk cryst-4.fb4 Page 89 Monday, March 23, 1998 409 AM Video Features MB per second Scam support HP FastRAID Scsi FeaturesRAID 1 with 2 disk drives Disk Striping Features FastRAIDNetwork Features HP FastRAID Option PC Workstation’s Rear Connectors System Board Connectors System Connectors and SwitchesInternal Audio Connectors When the headphone jack on the Audio Front Panel System Board Switches Switch1 Use Switch to Viewing the HP Summary Screen HP Summary Screen and Setup ProgramStarting the HP Setup Program Setup program, and bypass the Summary Screen, press insteadPlug & Play O/S Saving Your Changes and Leaving SetupControlling the Network Security Features Configuring Your Network ConnectionSelecting the Boot Device Priority SCSISelect utility is accessed by pressing during Configuring a Scsi AccessoryUsing Scsi Select Configure/View Scsi Channel Interface Definitions Changes the adapter Scsi ID from its default valuePress to view the Advanced Configuration Options menu Boot Scsi ID Initiate Sync Negotiation Options Menu Plug and Play Scam Support This option is no longer used and must always be EnabledVerify Disk Media Default Settings You Can Change Using the Scsi Configuration UtilityBelow Starting the Scsi Configuration UtilityMain Menu Quit Display ModeMono/Color HelpAdapter Utilities Menu Adapter SetupParity Adapter Setup MenuScam Support Support Host Scsi IDScan Order Removable MediaLuns Device Selections MenuWidth bits Device Setup MenuSync Rate Mega Bytes/secQueue Tags Read Write I/O Timeout sec Scan for Device at Boot TimeExiting from the Configuration Utility DisconnectCreating a New Array Using the ArrayConfig ProgramTwo-drive RAID 0 array ↓ keys until the option is highlighted and then pressDetected Diskettes you made before creating your arrayFollowing Insert the ArrayConfig diskette in drive a and reboot yourComputer. Wait until ArrayConfig starts automatically When the Main Menu appears, select Disk Array Operations126 127 Displaying Array Information Making the Array BootableManaging an Existing Array Deleting an Array Initializing an Array Adding a Dedicated Spare Adding and Deleting SparesDedicated spare is deleted immediately Disk as a spareFollow these steps to delete a dedicated spare Delete and pressOr the HP website Optimizing PerformanceOtherwise, select the Array1000 Family Raid Adapter by using Resolving ProblemsKayaksupport/ to see if this has been corrected Non-RAID device is set to Frequently Asked QuestionsYes, you can boot without any problem from an array Key Technical Information Using the ArrayConfig Program 138 Hewlett Packard Support and Information Services Introduction Service Means of AccessHP SupportPack Your HP-Authorized ResellerRegion Phone Number Fax Number HP Support Assistant CD-ROMAt the CompuServe ! prompt, type GO HP Hewlett-Packard Information ServicesHP Forum on CompuServe HP World Wide Web Site HP Forum on America OnlineEurope Ordering Drivers and Bios on DisketteHP Support Services Number is +1 970 Hewlett-Packard Telephone SupportCustomer Support Center Europe, please call the telephone support center +44 171 512 Lifeline Telephone SupportHP Network Phone-in Support Service NPS Covered Time Available From SummaryAsia Latin America Hewlett-Packard Marketing HeadquartersPage Glossary Glossary Commonly used to select configuration options Polyphonic More than one voice played simultaneously Synthesizer Hardware for 158 Index Index Crystal.bk crystal.ix Page 161 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 162 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 163 Monday, March 23, 1998 409 AM Crystal.bk crystal.ix Page 164 Monday, March 23, 1998 409 AM Regulatory Information and Warranty Regulatory Information 167 168 169 170 171 HP Software Product Limited Warranty Your HP PC Workstation’s Physical Characteristics PC Workstation Documentation Roadmap
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XU specifications

The HP XU series is a notable lineup in the realm of computing, specifically designed to cater to business professionals and everyday users who require reliability, performance, and modern features. The XU brand, recognized for its dedication to high-quality engineering and innovative technology, encapsulates the spirit of HP's commitment to excellence in device performance and user experience.

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In terms of connectivity, the HP XU series is equipped with a comprehensive range of ports, including USB-C, HDMI, and Ethernet, as well as built-in Wi-Fi and Bluetooth technologies. This ensures that users can easily connect to other devices and networks, facilitating collaboration and productivity on the go.

Battery life is also a significant consideration. The HP XU series is designed for endurance, with many models offering long-lasting battery performance that supports a full day of work without the need for frequent charging. This is particularly beneficial for professionals who are often on the move.

In conclusion, the HP XU series exemplifies the convergence of performance, security, and user-friendly design, making it an excellent choice for both business environments and personal use. With a blend of cutting-edge technology, durable build quality, and thoughtful features, the XU series stands as a testament to HP's evolution in providing innovative computing solutions tailored to meet diverse user needs.