HP DL370 manual Service and Support Offerings, Hardware Services On-site Service, Support Plus

QuickSpecs

HP ProLiant DL370 Generation 6 (G6) HP ProLiant ML370 Generation 6 (G6)

Additional Options

Service and Support Offerings

(HP Care Pack Services)

Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic	U4528E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic	U4529E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,	U4530E
Electronic
Installation & Start-up Services
Hardware Installation, Electronic	U4538E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the	U4539E
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech	U4540E
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,	U4541E
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,	U6311E
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support	U8333E
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic

NOTE: For more information, customer/resellers can contact:

http://www.hp.com/services/carepack.

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