HP 5992-3838 manual Troubleshooting and Error Messages, Introduction, Errors in Installation

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4 Troubleshooting and Error Messages

Introduction

This page is organized by symptom, each of which is followed by possible indicators or causes to investigate.

Errors in Installation

Failure message on installation of Application Discovery agent (AppDiscAgent)

1.Check that OpenSSL is installed on the managed node and that it is free of outstanding security issues.

To learn about the latest security bulletins, check http://www.openssl.org/news.

OpenSSL :

OpenSSL is required on managed systems so that the Application Discovery agent software can securely send application information to the CMS.

To obtain the latest version of OpenSSL for HP-UX, go to the Security and Manageability page on HP Software Depot web site (http://software.hp.com/). Find OpenSSL and click the download link.

On Linux systems, OpenSSL is usually installed by default, or it can be installed from the Linux distribution media.

To avoid a number of known security vulnerabilities, use one of the following versions: 0.9.7l or later for the 0.9.7 branch, or 0.9.8d or later for the 0.9.8 branch. Check the web site http://www.openssl.org/news for announcements of OpenSSL security advisories and dates on various historical OpenSSL software releases.

2.Check that HP WBEM Services software is installed on the managed node and that it is a compatible version.

To obtain a new version of HP WBEM Services for HP-UX, go to the Security and manageability page on HP Software Depot web site (http://software.hp.com/). Find 'WBEM Services for HP-UX'. For details on which is the appropriate version to download by operating system version, please consult the VSE Management Software Installation and Update Guide system requirements for WBEM. AppDiscAgent runs with any 2.x version of HP WBEM Services for HP-UX.

To obtain a new version of HP WBEM Services for Linux, go to the Internet ready and networking page on HP Software Depot web site (http://software.hp.com/). Find HP WBEM Services for Linux, and click the download link.

3.Check that the Application Discovery WBEM provider has been installed on the managed node.

Type the following command on the command line of the managed node:

#cimprovider -l -m AmgrAgentProviderModule AmgrAgentProvider

A return of AmgrAgentProvider indicates that the WBEM provider is installed. If this value is not returned, first clean up the provider by typing:

#/opt/amgr/bin/agent_wbem_cleanup Removing the AmgrAgentProvider

Then configure the provider by typing the following on the command line:

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Contents HP Application Discovery Version 4.0 Users Guide Copyright 2008 Hewlett-Packard Development Company, L.P Table of Contents Troubleshooting and Error Messages Configuring the Wbem Provider Password Page List of Figures Page List of Tables Page Typographic Conventions About This DocumentIntended Audience New and Changed Information in This EditionPublishing History Related InformationHP Encourages Your Comments Introduction Features of Application DiscoveryPage Application Discovery Components Components and ConceptsDiscovery Ratio Refining Application DiscoveryHow Discovery Works Understand Your Current Discovery StateWarm-up Ratio Refine Discovery by Checking Agent StateRefine Discovery by Creating Application Templates Understanding Application TemplatesUnderstanding Server Resource Consumption How Memory Usage is CalculatedMemory usage by the Application Discovery server Start the HP Application Discovery Agent ProceduresStarting Application Discovery Modifying Agent BehaviorChecking Agent State Reconfigure a Running Agent from the Command LineUsing HP SIM to Stop the AD Agent Stopping the Agent from the Command LineExplanation of Agent States Working With Data ViewsSet Color Theme Adjusting the User InterfaceSet Screen Data Refresh Interval Set General VisibilityFilter Data in View Tables Change the Data ViewSet Number of Table Rows Sort Data in View TablesSet Visibility for Hosts on Application Discovery Screens Navigate Between ViewsSet Visibility for Packages on Application Discovery Screens Set Visibility for Matched ApplicationsModifying the Maximum Size of an Event List Setting Data Polling IntervalSetting Alert Location Setting Event AttributesIntroduction to Event Settings in Application Discovery Setting Event SeverityFind an Application Template Managing Application TemplatesChange AD Application Template Values On HP-UX Key to Application Template Values Create a New TemplateHP Global Workload Manager gWLM Attribute Fields and Their Descriptions Summary Fields and Their DescriptionsOne one pid per running application Rule Rule Fields and Their DescriptionsCreate an Aggregation Rule Create an Application Template RuleAggregation Rule Examples How to Remove Types from the Aggregation Rule Understanding the Tables Showing Unmatched Processes Using the Table Data to Fill in An Application TemplateFilling in the Summary Fields Using Table Data Check Unmatched Processes to Find Application CandidatesBacking Up Application Discovery Files Filling in the Rule Fields Using Table DataFilling in the Template Attribute Fields On HP-UX Errors in Installation Troubleshooting and Error MessagesIntroduction Applications Not Visible in Application Discovery Screens Data Missing in Application Discovery ScreensIntroduction Host Not Visible in Application Discovery Screens Check that SSH is configured correctly on the managed node Packages Not Visible in Application Discovery Screens Application Discovery may not be correctly configured Application Errors in VSE Workload ScreensCheck that the host is known to Application Discovery Cannot Enter Application Discovery User Interface Errors in Application Discovery User Interface OperationUI Unable to Connect to Server Messages Java UI exception Message Displays Application Discovery Resources Getting Assistance in Using Application DiscoveryPage Page Options Amgrd= Logtrace InstallationAuthors Agentconfig Check agent state Ulogininfo Amgrremoteconfig 1MAmgrremoteconfig was developed by Hewlett-Packard Company Completing Certificate Exchange from the Command Line Using HP SIM to Complete Certificate ExchangeCompleting Certificate Exchange Uoption supported on HP-UX only Configuring the Wbem Provider Password Page Event Types Key to Event AttributesAdditional Event Types Specific to HP Application Discovery Event Severity TypesEvent Viewing Locations Agent GlossaryManaged SSL Wbem Index SymbolsClear filter, 25 clutter Expand table Packages tab, 26 Templates tab, 26 templates, 16 about Index

5992-3838 specifications

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