HP C309a manual Solution 7 Wait for the product to finish other tasks

Page 144

Chapter 13

•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first.

Solve a problem

NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.

If this did not solve the issue, try the next solution.

Solution 7: Wait for the product to finish other tasks

Solution: Check the On light. If it is blinking, the product is busy.

If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task.

Cause: The product was busy with another task.

If this did not solve the issue, try the next solution.

142 Solve a problem

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Contents HP Photosmart Premium Fax C309 series Page Contents Technical information HP Photosmart Premium Fax C309 series Help HP Photosmart Premium Fax C309 series HelpChapter Finish setting up the HP Photosmart Wired Ethernet networkAdd the HP Photosmart to a network To connect the HP Photosmart to the networkWireless with a router infrastructure network To connect the HP Photosmart to wireless networkUse Windows Connect Now a. Turn on wireless radio Related topicsWireless without a router ad hoc connection Use Wireless Setup WizardPress Setup Install the software for a network connection Set up a Bluetooth connection To install the Windows HP Photosmart SoftwareTo find out the device address of the product To install and print using the Microsoft stack To install and print using the Widcomm stackClick Add a printer Click View devices in rangeSet up the HP Photosmart for faxing Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxing Select your fax setup case Other equipment/services sharing your fax lineCase B Set up the HP Photosmart with DSL To set up the HP Photosmart with a separate fax lineCase a Separate fax line no voice calls received Back view of the HP PhotosmartTo set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring serviceTo set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemExample of a parallel splitter Case I Shared voice/fax line with answering machine Example of a parallel splitter HP Photosmart Example of a parallel splitter Additional fax setup information Finish setting up the HP Photosmart Finish setting up the HP Photosmart Get to know the HP Photosmart Printer partsFront view of the printer Top and rear views of the printerGet to know the HP Photosmart Control panel features Control panel featuresGet to know the HP Photosmart Display icons Get to know the HP Photosmart Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing Recommended printable CD/DVD discs Load mediaColorLok HP Inkjet-Printable CD/DVD DiscsLoad A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a borderless image To print a photo on photo paperOff applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage device Print single photo on small-size paper a. Load paperPress Print Photos Print single photo on full-size paper a. Load paper Print multiple photos on full-size paper a. Load paper Print on a CD/DVD Print on a regular size CD/DVD a. Design labelPrint on a small size CD/DVD a. Design label Recommended printable CD/DVD discs Stop the current job Print a creative project Print album pages a. Load paperPrint panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paperPrint passport photos a. Load paper Print a Web To print a WebPrint using the maximum dpi To print in Maximum dpi modePrint forms and templates Quick Forms To print forms from the control panelView the print resolution To view the print resolutionUse printing shortcuts To create a printing shortcutSet the default print settings Edit photos before printingAdjust brightness Photo fixAdd frame Color effectPrint Scan Scan to a computerSingle page scan a. Load original Press Start Scan Multiple page scan a. Load originalScan to a memory card or USB storage device Close lid. b. Insert memory Multiple page scan Related topics Copy Copy text or mixed documentsSided original to 1-sided copy a. Load paper Copy Highlight 1-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 2-Sided Copy and press OKChange the copy settings Highlight 2-Sided Original 1-Sided Copy and press OKPress Start Copy Related topics To set the number of copies from the control panelTo set the paper type for copies To change the copy quality from the control panelTo adjust the copy contrast from the control panel Preview a copy before printingTo preview your copy from the control panel Copy HP Photosmart Premium Fax C309b series To make a copyC309b series Press Start PC Copy C309b series Reprint photos To reprint an original photoRelated topics 10 Fax Send a faxFax photo Fax 1-sided document a. Load original Fax 2-sided document a. Load originalInitiate a fax from your phone Alternate methods of faxingTo send a fax manually from a connected phone Send a fax to multiple recipients Schedule a fax to send laterPress Start Fax To schedule a fax from the control panelSet up and use speed dial To cancel a scheduled faxTo send a fax using speed dials from the control panel To create speed dial entries from the control panelReceive a fax To receive a fax manuallySave photos Save photos to your computerTo save photos Back up photos to a USB storage device To back up photosWork with cartridges Check the estimated ink levelsTo check the ink levels from the control panel To check the ink levels from the HP Photosmart SoftwareOrder ink supplies Replace the cartridgesTo replace the cartridges Replace the cartridges Cartridge warranty information Solve a problem HP supportSupport process HP support by phonePlacing a call Support phone numbersHP support Setup troubleshooting Additional warranty optionsProduct will not turn on After the phone support periodSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printer Solution 5 Load paper in the input trayWrong measurements are showing in menus on the display To set your language and country/regionMinimum System Checks screen appears Red X appears on the USB connect promptTo retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Click Disable all To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the softwarePrint quality troubleshooting Uninstall and reinstall the softwareTo uninstall and reinstall the software Registration screen does not appearSolution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check the ink levelsSolution 5 Check the print settings Solution 6 Align the printer Solution 7 Clean the printheadTo clean the printhead from the control panel To align the printer from the HP Photosmart SoftwareTo evaluate the print quality report Color bars expected resultColor bars irregularly streaked or faded bar top bar Color bars color mixing yellow bar contains magenta streaksSample text area expected result Sample text area jagged textAlignment pattern expected result Alignment pattern jagged linesSolution 8 Contact HP support Solution 2 Check the ink levelsInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 4 Check the paper typeSolution 5 Clean the printhead Print quality troubleshooting 109 Color bars color mixing yellow bar contains magenta streaks Solution 6 Contact HP support Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines To select a print speed or qualitySolution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality settingSolution 5 Align the printer Solution 6 Clean the printheadPrint quality troubleshooting 115 Color bars color mixing yellow bar contains magenta streaks Solution 7 Contact HP support Printouts are faded or have dull colorsSolution 2 Check the ink levels Print quality troubleshooting 119 Color bars color mixing yellow bar contains magenta streaks Solution 1 Check the print settings Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the printer Text edges are jaggedSolution 3 Clean the printhead Color bars expected result Print quality troubleshooting 127 Print troubleshooting Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Reset the product Solution 2 Print a previously saved version of the documentProduct prints meaningless characters Pages in my document came out in the wrong orderSolution 1 Check the printer margins Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Margins are not printing as expectedSolution 2 Load paper in the input tray Solution 1 Use a lower print quality settingProduct prints slowly Memory card troubleshooting Solution 3 Contact HP supportSolution 1 Insert the memory card properly Product does not read the memory cardSolution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraPhotos on the memory card do not transfer to my computer Solution 1 Install the product software Solution 2 Turn on the productSolution 3 Turn on the computer To install the product softwareScan troubleshooting Solution 1 Set the camera to PictBridge modeSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing Copy troubleshooting Nothing happens when I try to copySolution 1 Turn on the product Solution 2 Make sure that the original is placed correctlyCopy troubleshooting 139 Solution 5 Check for a paper jam Solution 1 Make sure that the product is turned onSolution 2 Make sure your computer is turned on Solution 6 Make sure that the original is placed correctly Solution 7 Wait for the product to finish other tasks Solution 9 Check for a paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedSolution 3 Wipe the glass and the back of the document lid Printout is blankFax troubleshooting Product is having problems sending and receiving faxes To test your fax setup from the control panelSolution 2 Turn on the product Fax troubleshooting 149 Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise To change the ECM setting from the control panelFax troubleshooting 151 Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedTo set the fax speed from the control panel Product cannot send faxes, but can receive faxes Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product is having problems sending a manual fax Solution 2 Connect the telephone to the correct portSolution 4 Lower the fax speed Solution 1 Check the receiving fax machine for problemsSolution 2 Check the phone line for noise Pages of a fax I sent are missingSolution 1 Check the phone line for noise Quality of the fax I sent is poorTo print a Last Transaction report Solution 2 Increase the fax resolution Solution 3 Make sure the glass is cleanFax I sent was blank when it was received Solution 1 Send the fax in black and whiteFax transmission is slow Parts of a fax I sent are cut offSolution 2 Lower the fax resolution Solution 3 Check the phone line for noiseSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxesSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Product is having problems receiving a manual fax Solution 11 Check for error messages on the displaySolution 1 Lower the fax speed Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the displaySolution 1 Load paper in the input tray Solution 2 Check the sending fax machine for problemsPages of a fax I received are missing Faxes are received but do not printSolution 1 Check the sending fax machine for problems Parts of a fax I received are cut offSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone portFax I received is blank Back view of the product Problema Back view of the product Solution 2 Try removing the splitter Solution 3 Try another power outletFax test failed Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed What to checkPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedAm having problems faxing over the Internet using IP phone Solution 1 Change the fax speedFax log report shows an error Error code249-251Error Correction Mode Errors Photo tray problemProduct messages Firmware revision mismatchSolution 1 Load more paper in the photo tray Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a timeSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwarePhoto tray cannot engage Photo tray cannot disengageError reading or writing the file File messagesUnreadable files. NN files could not be read Photos not foundSolution 1 Reinsert the memory card Solution 2 Print photos from the computerSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraMemory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopCard access error Cannot cropPaper messages Use only one card at a timeCard is inserted incorrectly Card is damagedPower and connection messages Ink cartridge and printhead messagesInk is drying Improper shutdownGeneral printer error Solution 2 Contact HP supportIncompatible ink cartridges Ink cartridge problem Incompatible printheadInk alert Solution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installedSolve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contactsTo clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Solution 5 Contact HP supportInk service capacity warning Solution 1 Install all five ink cartridgesInk system failure Check ink cartridgesSolve a problem Solve a problem Install printhead and then cartridges Solution 1 Install the printhead and then cartridgesTo reinstall the printhead Solve a problem Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridgeSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedTo clean the printhead To clean the electrical contacts in the product Solve a problem Printhead problem Solution 1 Reinstall the printheadTo clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Make sure the product is turned onSolve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem Stop the current job To stop a print job from the productStop the current job To disable the usage information function Technical informationCartridge chip information Specifications Environmental specificationsPaper specifications System requirementsTwo-sided printing accessory paper specifications Print specificationsScan specifications Copy specificationsFax specifications Print resolutionEnvironmental product stewardship program Ink cartridge yieldYour products Eco features To turn energy saving mode on or offChemical Substances Battery disposal in Taiwan EU battery directive Regulatory noticesVcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiationRegulatory telecommunication notices European Union regulatory noticeAustralia wired fax statement Technical information Australia wired fax statement Technical information Symbols/Numerics IndexDSL
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Manual 85 pages 30.75 Kb

C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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