HP C309a manual Solution 2 Check the Auto Answer setting

Page 165

Then, run a fax test to check the status of the product and to make sure you set it up properly.

To test your fax setup from the control panel

1.Load letter or A4 unused plain white paper into the input tray.

2.Press Setup.

3.Press the down arrow button to highlight Tools, and then press OK.

4.Press the down arrow button to highlight Run Fax Test, and then press OK.

The HP Photosmart displays the status of the test on the display and prints a report.

5.Review the report.

•If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

•If the test fails, review the report for more information on how to fix any problems found.

6.After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test.

The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

For more information, see:

•The fax test failed

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solution 2: Check the Auto Answer setting

Solution: Depending on your office setup, you might be able to set the product to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see the printed documentation that came with the product.

If you must have Auto Answer off, you will need to press Start Fax to receive a fax.

Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls in order to receive faxes.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Set the product to answer faxes manually

Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.

For more information on how to set up the product when you have a voice mail service, see the printed documentation that came with the product.

Cause: You subscribed to a voice mail service at the same phone number you used for fax calls.

If this did not solve the issue, try the next solution.

Fax troubleshooting

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Contents HP Photosmart Premium Fax C309 series Page Contents Technical information HP Photosmart Premium Fax C309 series Help HP Photosmart Premium Fax C309 series HelpChapter Wired Ethernet network Finish setting up the HP PhotosmartAdd the HP Photosmart to a network To connect the HP Photosmart to the networkTo connect the HP Photosmart to wireless network Wireless with a router infrastructure networkUse Windows Connect Now a. Turn on wireless radio Related topicsUse Wireless Setup Wizard Wireless without a router ad hoc connectionPress Setup Install the software for a network connection Set up a Bluetooth connection To install the Windows HP Photosmart SoftwareTo find out the device address of the product To install and print using the Widcomm stack To install and print using the Microsoft stackClick Add a printer Click View devices in rangeSet up the HP Photosmart for faxing Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxing Other equipment/services sharing your fax line Select your fax setup caseTo set up the HP Photosmart with a separate fax line Case B Set up the HP Photosmart with DSLCase a Separate fax line no voice calls received Back view of the HP PhotosmartTo set up the HP Photosmart with DSL To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same lineTo set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modemExample of a parallel splitter Case I Shared voice/fax line with answering machine Example of a parallel splitter HP Photosmart Example of a parallel splitter Additional fax setup information Finish setting up the HP Photosmart Finish setting up the HP Photosmart Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printerGet to know the HP Photosmart Control panel features Control panel featuresGet to know the HP Photosmart Display icons Get to know the HP Photosmart Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing Load media Recommended printable CD/DVD discsColorLok HP Inkjet-Printable CD/DVD DiscsLoad A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paper Paper basics Print Print documentsTo print from a software application Print photos saved on your computer Print photosTo print a borderless image To print a photo on photo paperOff applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage device Print single photo on small-size paper a. Load paperPress Print Photos Print single photo on full-size paper a. Load paper Print multiple photos on full-size paper a. Load paper Print on a regular size CD/DVD a. Design label Print on a CD/DVDPrint on a small size CD/DVD a. Design label Recommended printable CD/DVD discs Stop the current job Print a creative project Print album pages a. Load paperPrint panoramic photos a. Load paper Press Print Photos Print wallet photos a. Load paper Insert memoryPrint passport photos a. Load paper To print a Web Print a WebTo print in Maximum dpi mode Print using the maximum dpiPrint forms and templates Quick Forms To print forms from the control panelTo view the print resolution View the print resolutionUse printing shortcuts To create a printing shortcutEdit photos before printing Set the default print settingsPhoto fix Adjust brightnessAdd frame Color effectPrint Scan Scan to a computerSingle page scan a. Load original Multiple page scan a. Load original Press Start ScanScan to a memory card or USB storage device Close lid. b. Insert memory Multiple page scan Related topics Copy Copy text or mixed documentsSided original to 1-sided copy a. Load paper Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OKHighlight 2-Sided Original 1-Sided Copy and press OK Change the copy settingsPress Start Copy Related topics To set the number of copies from the control panelTo change the copy quality from the control panel To set the paper type for copiesTo adjust the copy contrast from the control panel Preview a copy before printingTo preview your copy from the control panel To make a copy Copy HP Photosmart Premium Fax C309b seriesC309b series Press Start PC Copy C309b series To reprint an original photo Reprint photosRelated topics 10 Fax Send a faxFax photo Fax 2-sided document a. Load original Fax 1-sided document a. Load originalInitiate a fax from your phone Alternate methods of faxingTo send a fax manually from a connected phone Schedule a fax to send later Send a fax to multiple recipientsPress Start Fax To schedule a fax from the control panelTo cancel a scheduled fax Set up and use speed dialTo send a fax using speed dials from the control panel To create speed dial entries from the control panelTo receive a fax manually Receive a faxSave photos Save photos to your computerTo save photos To back up photos Back up photos to a USB storage deviceCheck the estimated ink levels Work with cartridgesTo check the ink levels from the control panel To check the ink levels from the HP Photosmart SoftwareOrder ink supplies Replace the cartridgesTo replace the cartridges Replace the cartridges Cartridge warranty information HP support Solve a problemSupport process HP support by phoneSupport phone numbers Placing a callHP support Additional warranty options Setup troubleshootingProduct will not turn on After the phone support periodSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product Solution 5 Load paper in the input tray Solution 2 Set your product as the default printerWrong measurements are showing in menus on the display To set your language and country/regionMinimum System Checks screen appears Red X appears on the USB connect promptTo retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely To run the Disk Cleanup utility Click Disable allMore information about the Disk Cleanup utility To install the softwareUninstall and reinstall the software Print quality troubleshootingTo uninstall and reinstall the software Registration screen does not appearWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 3 Check the paper type Solution 4 Check the ink levelsSolution 5 Check the print settings Solution 7 Clean the printhead Solution 6 Align the printerTo clean the printhead from the control panel To align the printer from the HP Photosmart SoftwareColor bars expected result To evaluate the print quality reportColor bars irregularly streaked or faded bar top bar Color bars color mixing yellow bar contains magenta streaksSample text area jagged text Sample text area expected resultAlignment pattern expected result Alignment pattern jagged linesSolution 8 Contact HP support Solution 2 Check the ink levelsInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 4 Check the paper typeSolution 5 Clean the printhead Print quality troubleshooting 109 Color bars color mixing yellow bar contains magenta streaks Solution 1 Check the paper type Solution 6 Contact HP supportSolution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines To select a print speed or qualitySolution 4 Use a higher print quality setting Solution 3 Make sure the paper is loaded correctlySolution 6 Clean the printhead Solution 5 Align the printerPrint quality troubleshooting 115 Color bars color mixing yellow bar contains magenta streaks Printouts are faded or have dull colors Solution 7 Contact HP supportSolution 2 Check the ink levels Print quality troubleshooting 119 Color bars color mixing yellow bar contains magenta streaks Solution 1 Check the print settings Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 1 Make sure the paper is loaded correctlySolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 1 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 2 Align the printer Text edges are jaggedSolution 3 Clean the printhead Color bars expected result Print quality troubleshooting 127 Solution 1 Load the stack of envelopes correctly Print troubleshootingSolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 2 Print a previously saved version of the document Solution 1 Reset the productProduct prints meaningless characters Pages in my document came out in the wrong orderSolution 2 Verify the paper size setting Solution 1 Check the printer marginsSolution 3 Load the stack of paper correctly Margins are not printing as expectedSolution 2 Load paper in the input tray Solution 1 Use a lower print quality settingProduct prints slowly Solution 3 Contact HP support Memory card troubleshootingSolution 1 Insert the memory card properly Product does not read the memory cardSolution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraPhotos on the memory card do not transfer to my computer Solution 2 Turn on the product Solution 1 Install the product softwareSolution 3 Turn on the computer To install the product softwareSolution 1 Set the camera to PictBridge mode Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingScanned image has incorrect page layout Scanned image is incorrectly croppedText is incorrect or missing Nothing happens when I try to copy Copy troubleshootingSolution 1 Turn on the product Solution 2 Make sure that the original is placed correctlyCopy troubleshooting 139 Solution 5 Check for a paper jam Solution 1 Make sure that the product is turned onSolution 2 Make sure your computer is turned on Solution 6 Make sure that the original is placed correctly Solution 7 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 9 Check for a paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyPrintout is blank Solution 3 Wipe the glass and the back of the document lidFax troubleshooting To test your fax setup from the control panel Product is having problems sending and receiving faxesSolution 2 Turn on the product Fax troubleshooting 149 Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise To change the ECM setting from the control panelFax troubleshooting 151 Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedTo set the fax speed from the control panel Product cannot send faxes, but can receive faxes Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Product is having problems sending a manual faxSolution 1 Check the receiving fax machine for problems Solution 4 Lower the fax speedSolution 2 Check the phone line for noise Pages of a fax I sent are missingSolution 1 Check the phone line for noise Quality of the fax I sent is poorTo print a Last Transaction report Solution 3 Make sure the glass is clean Solution 2 Increase the fax resolutionSolution 1 Send the fax in black and white Fax I sent was blank when it was receivedFax transmission is slow Parts of a fax I sent are cut offSolution 2 Lower the fax resolution Solution 3 Check the phone line for noiseSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Product cannot receive faxes, but can send faxes Solution 2 Set up the product to answer faxes automaticallySolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Product is having problems receiving a manual fax Solution 11 Check for error messages on the displaySolution 1 Lower the fax speed Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 6 Check for error messages on the display Solution 5 Clear the memory of the productSolution 2 Check the sending fax machine for problems Solution 1 Load paper in the input trayPages of a fax I received are missing Faxes are received but do not printParts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone portFax I received is blank Back view of the product Problema Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitterFax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to checkTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedSolution 1 Change the fax speed Am having problems faxing over the Internet using IP phoneError code Fax log report shows an error249-251Error Correction Mode Photo tray problem ErrorsProduct messages Firmware revision mismatchSolution 3 Remove excess paper from the photo tray Solution 1 Load more paper in the photo traySolution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a timeTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwarePhoto tray cannot engage Photo tray cannot disengageFile messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundSolution 2 Print photos from the computer Solution 1 Reinsert the memory cardSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraSolution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerCard access error Cannot cropUse only one card at a time Paper messagesCard is inserted incorrectly Card is damagedInk cartridge and printhead messages Power and connection messagesInk is drying Improper shutdownGeneral printer error Solution 2 Contact HP supportIncompatible ink cartridges Ink cartridge problem Incompatible printheadInk alert To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contactsTo clean the electrical contacts Ink window Electrical contacts Solution 5 Contact HP support Solution 4 Replace the ink cartridgeSolution 1 Install all five ink cartridges Ink service capacity warningInk system failure Check ink cartridgesSolve a problem Solve a problem Install printhead and then cartridges Solution 1 Install the printhead and then cartridgesTo reinstall the printhead Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depletedPrinthead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesTo clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problemTo clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Make sure the product is turned on Solution 1 Insert all ink cartridgesSolve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a print job from the product Stop the current jobStop the current job To disable the usage information function Technical informationCartridge chip information Environmental specifications SpecificationsPaper specifications System requirementsPrint specifications Two-sided printing accessory paper specificationsScan specifications Copy specificationsPrint resolution Fax specificationsEnvironmental product stewardship program Ink cartridge yieldTo turn energy saving mode on or off Your products Eco featuresChemical Substances Battery disposal in Taiwan Regulatory notices EU battery directiveVcci Class B compliance statement for users in Japan Noise emission statement for Germany Exposure to radio frequency radiation Regulatory wireless statementsEuropean Union regulatory notice Regulatory telecommunication noticesAustralia wired fax statement Technical information Australia wired fax statement Technical information Index Symbols/NumericsDSL
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Manual 85 pages 30.75 Kb

C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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