HP C309a manual Order ink supplies, Replace the cartridges, To replace the cartridges

Page 90

Work with cartridges

Chapter 12

Related topics

•Order ink supplies

Order ink supplies

HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

For a list of cartridge numbers, see the documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the cartridges. You can order cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct cartridge reorder numbers for your product and purchase cartridges.

To order genuine HP supplies for the HP Photosmart, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not supported in your country/ region, contact a local HP reseller for information about purchasing cartridges.

To order HP printing supplies through the HP Photosmart Software

1.On the File menu in your software application, click Print.

2.Make sure the product is the selected printer.

3.Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4.Click the Features tab, and then click the Printer Services button.

5.Click the Estimated Ink Levels tab.

6.Click Ink Cartridge Ordering Information. The ink cartridge reorder numbers appear.

7.Click Order Online.

HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out.

Replace the cartridges

To replace the cartridges

1.Check that power is on.

2.Remove cartridge.

a. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place.

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Contents HP Photosmart Premium Fax C309 series Page Contents Technical information HP Photosmart Premium Fax C309 series Help HP Photosmart Premium Fax C309 series HelpChapter Add the HP Photosmart to a network Finish setting up the HP PhotosmartWired Ethernet network To connect the HP Photosmart to the networkUse Windows Connect Now a. Turn on wireless radio Wireless with a router infrastructure networkTo connect the HP Photosmart to wireless network Related topicsWireless without a router ad hoc connection Use Wireless Setup WizardPress Setup Install the software for a network connection Set up a Bluetooth connection To install the Windows HP Photosmart SoftwareTo find out the device address of the product Click Add a printer To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in rangeSet up the HP Photosmart for faxing Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxing Select your fax setup case Other equipment/services sharing your fax lineCase a Separate fax line no voice calls received Case B Set up the HP Photosmart with DSLTo set up the HP Photosmart with a separate fax line Back view of the HP PhotosmartTo set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring serviceTo set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemExample of a parallel splitter Case I Shared voice/fax line with answering machine Example of a parallel splitter HP Photosmart Example of a parallel splitter Additional fax setup information Finish setting up the HP Photosmart Finish setting up the HP Photosmart Front view of the printer Get to know the HP PhotosmartPrinter parts Top and rear views of the printerGet to know the HP Photosmart Control panel features Control panel featuresGet to know the HP Photosmart Display icons Get to know the HP Photosmart HP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo PaperRecommended papers for printing ColorLok Recommended printable CD/DVD discsLoad media HP Inkjet-Printable CD/DVD DiscsLoad A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paper Paper basics Print Print documentsTo print from a software application To print a borderless image Print photosPrint photos saved on your computer To print a photo on photo paperOff applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage device Print single photo on small-size paper a. Load paperPress Print Photos Print single photo on full-size paper a. Load paper Print multiple photos on full-size paper a. Load paper Print on a CD/DVD Print on a regular size CD/DVD a. Design labelPrint on a small size CD/DVD a. Design label Recommended printable CD/DVD discs Stop the current job Print a creative project Print album pages a. Load paperPrint panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paperPrint passport photos a. Load paper Print a Web To print a WebPrint forms and templates Quick Forms Print using the maximum dpiTo print in Maximum dpi mode To print forms from the control panelUse printing shortcuts View the print resolutionTo view the print resolution To create a printing shortcutSet the default print settings Edit photos before printingAdd frame Adjust brightnessPhoto fix Color effectPrint Scan Scan to a computerSingle page scan a. Load original Press Start Scan Multiple page scan a. Load originalScan to a memory card or USB storage device Close lid. b. Insert memory Multiple page scan Related topics Copy Copy text or mixed documentsSided original to 1-sided copy a. Load paper Copy Highlight 1-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 2-Sided Copy and press OKPress Start Copy Related topics Change the copy settingsHighlight 2-Sided Original 1-Sided Copy and press OK To set the number of copies from the control panelTo set the paper type for copies To change the copy quality from the control panelTo adjust the copy contrast from the control panel Preview a copy before printingTo preview your copy from the control panel Copy HP Photosmart Premium Fax C309b series To make a copyC309b series Press Start PC Copy C309b series Reprint photos To reprint an original photoRelated topics 10 Fax Send a faxFax photo Fax 1-sided document a. Load original Fax 2-sided document a. Load originalInitiate a fax from your phone Alternate methods of faxingTo send a fax manually from a connected phone Press Start Fax Send a fax to multiple recipientsSchedule a fax to send later To schedule a fax from the control panelTo send a fax using speed dials from the control panel Set up and use speed dialTo cancel a scheduled fax To create speed dial entries from the control panelReceive a fax To receive a fax manuallySave photos Save photos to your computerTo save photos Back up photos to a USB storage device To back up photosTo check the ink levels from the control panel Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareOrder ink supplies Replace the cartridgesTo replace the cartridges Replace the cartridges Cartridge warranty information Support process Solve a problemHP support HP support by phonePlacing a call Support phone numbersHP support Product will not turn on Setup troubleshootingAdditional warranty options After the phone support periodSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 5 Contact HP support for serviceSolution 1 Press the On button to turn on the product Wrong measurements are showing in menus on the display Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray To set your language and country/regionMinimum System Checks screen appears Red X appears on the USB connect promptTo retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely More information about the Disk Cleanup utility Click Disable allTo run the Disk Cleanup utility To install the softwareTo uninstall and reinstall the software Print quality troubleshootingUninstall and reinstall the software Registration screen does not appearSolution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check the ink levelsSolution 5 Check the print settings To clean the printhead from the control panel Solution 6 Align the printerSolution 7 Clean the printhead To align the printer from the HP Photosmart SoftwareColor bars irregularly streaked or faded bar top bar To evaluate the print quality reportColor bars expected result Color bars color mixing yellow bar contains magenta streaksAlignment pattern expected result Sample text area expected resultSample text area jagged text Alignment pattern jagged linesSolution 8 Contact HP support Solution 2 Check the ink levelsInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 4 Check the paper typeSolution 5 Clean the printhead Print quality troubleshooting 109 Color bars color mixing yellow bar contains magenta streaks Solution 6 Contact HP support Solution 1 Check the paper typePrintouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image To select a print speed or qualitySolution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality settingSolution 5 Align the printer Solution 6 Clean the printheadPrint quality troubleshooting 115 Color bars color mixing yellow bar contains magenta streaks Solution 7 Contact HP support Printouts are faded or have dull colorsSolution 2 Check the ink levels Print quality troubleshooting 119 Color bars color mixing yellow bar contains magenta streaks Solution 1 Check the print settings Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedSolution 2 Align the printer Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Text edges are jaggedSolution 3 Clean the printhead Color bars expected result Print quality troubleshooting 127 Solution 2 Check the envelope type Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 3 Tuck the flaps to avoid paper jamsProduct prints meaningless characters Solution 1 Reset the productSolution 2 Print a previously saved version of the document Pages in my document came out in the wrong orderSolution 3 Load the stack of paper correctly Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Margins are not printing as expectedSolution 2 Load paper in the input tray Solution 1 Use a lower print quality settingProduct prints slowly Solution 1 Insert the memory card properly Memory card troubleshootingSolution 3 Contact HP support Product does not read the memory cardSolution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraPhotos on the memory card do not transfer to my computer Solution 3 Turn on the computer Solution 1 Install the product softwareSolution 2 Turn on the product To install the product softwareSolution 2 Save the photos in a supported file format Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printingScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing Solution 1 Turn on the product Copy troubleshootingNothing happens when I try to copy Solution 2 Make sure that the original is placed correctlyCopy troubleshooting 139 Solution 5 Check for a paper jam Solution 1 Make sure that the product is turned onSolution 2 Make sure your computer is turned on Solution 6 Make sure that the original is placed correctly Solution 7 Wait for the product to finish other tasks Solution 9 Check for a paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedSolution 3 Wipe the glass and the back of the document lid Printout is blankFax troubleshooting Product is having problems sending and receiving faxes To test your fax setup from the control panelSolution 2 Turn on the product Fax troubleshooting 149 Solution 7 Check the phone line for noise Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly To change the ECM setting from the control panelFax troubleshooting 151 Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedTo set the fax speed from the control panel Product cannot send faxes, but can receive faxes Solution 2 Check the fax number Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Product is having problems sending a manual fax Solution 2 Connect the telephone to the correct portSolution 2 Check the phone line for noise Solution 4 Lower the fax speedSolution 1 Check the receiving fax machine for problems Pages of a fax I sent are missingSolution 1 Check the phone line for noise Quality of the fax I sent is poorTo print a Last Transaction report Solution 2 Increase the fax resolution Solution 3 Make sure the glass is cleanFax transmission is slow Fax I sent was blank when it was receivedSolution 1 Send the fax in black and white Parts of a fax I sent are cut offSolution 2 Lower the fax resolution Solution 3 Check the phone line for noiseSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxesSolution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Product is having problems receiving a manual fax Solution 11 Check for error messages on the displaySolution 1 Lower the fax speed Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the displayPages of a fax I received are missing Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Faxes are received but do not printSolution 1 Check the sending fax machine for problems Parts of a fax I received are cut offSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone portFax I received is blank Back view of the product Problema Back view of the product Solution 2 Try removing the splitter Solution 3 Try another power outletFax Connected to Active Telephone Wall Jack test failed Fax test failedFax Hardware Test failed What to checkPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedAm having problems faxing over the Internet using IP phone Solution 1 Change the fax speedFax log report shows an error Error code249-251Error Correction Mode Product messages ErrorsPhoto tray problem Firmware revision mismatchSolution 5 Make sure the photo paper is not curled Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Solution 6 Load one sheet of paper at a timePhoto tray cannot engage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot disengageUnreadable files. NN files could not be read Error reading or writing the fileFile messages Photos not foundSolution 1 Reinsert the memory card in the product Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Solution 2 Reformat the memory card in your digital cameraSolution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forwardCard access error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Cannot cropCard is inserted incorrectly Paper messagesUse only one card at a time Card is damagedInk is drying Power and connection messagesInk cartridge and printhead messages Improper shutdownGeneral printer error Solution 2 Contact HP supportIncompatible ink cartridges Ink cartridge problem Incompatible printheadInk alert Solution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installedSolve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contactsTo clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Solution 5 Contact HP supportInk system failure Ink service capacity warningSolution 1 Install all five ink cartridges Check ink cartridgesSolve a problem Solve a problem Install printhead and then cartridges Solution 1 Install the printhead and then cartridgesTo reinstall the printhead Solve a problem Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridgeSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedTo clean the printhead To clean the electrical contacts in the product Solve a problem Printhead problem Solution 1 Reinstall the printheadTo clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Make sure the product is turned onSolve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem Stop the current job To stop a print job from the productStop the current job To disable the usage information function Technical informationCartridge chip information Paper specifications SpecificationsEnvironmental specifications System requirementsScan specifications Two-sided printing accessory paper specificationsPrint specifications Copy specificationsEnvironmental product stewardship program Fax specificationsPrint resolution Ink cartridge yieldYour products Eco features To turn energy saving mode on or offChemical Substances Battery disposal in Taiwan EU battery directive Regulatory noticesVcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiationRegulatory telecommunication notices European Union regulatory noticeAustralia wired fax statement Technical information Australia wired fax statement Technical information Symbols/Numerics IndexDSL
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Manual 85 pages 30.75 Kb

C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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