HP C309a manual To clean the printhead

Page 215

5.Remove the printhead by lifting it straight up.

6.Clean the printhead.

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.

1Plastic ramps on the sides of the nozzles

2Edge between nozzles and contacts

3Electrical contacts

CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger.

To clean the printhead

a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth.

Solve a problem

Errors 213

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Contents HP Photosmart Premium Fax C309 series Page Contents Technical information HP Photosmart Premium Fax C309 series Help HP Photosmart Premium Fax C309 series HelpChapter To connect the HP Photosmart to the network Finish setting up the HP PhotosmartWired Ethernet network Add the HP Photosmart to a networkRelated topics Wireless with a router infrastructure networkTo connect the HP Photosmart to wireless network Use Windows Connect Now a. Turn on wireless radioUse Wireless Setup Wizard Wireless without a router ad hoc connectionPress Setup Install the software for a network connection To find out the device address of the product Set up a Bluetooth connectionTo install the Windows HP Photosmart Software Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm stack Click Add a printerCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Set up the HP Photosmart for faxing Other equipment/services sharing your fax line Select your fax setup caseBack view of the HP Photosmart Case B Set up the HP Photosmart with DSLTo set up the HP Photosmart with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP Photosmart with DSL To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with a shared voice/fax lineCase E Shared voice/fax line To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modemExample of a parallel splitter Case I Shared voice/fax line with answering machine Example of a parallel splitter HP Photosmart Example of a parallel splitter Additional fax setup information Finish setting up the HP Photosmart Finish setting up the HP Photosmart Top and rear views of the printer Get to know the HP PhotosmartPrinter parts Front view of the printerGet to know the HP Photosmart Control panel features Control panel featuresGet to know the HP Photosmart Display icons Get to know the HP Photosmart HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperRecommended papers for printing HP Inkjet-Printable CD/DVD Discs Recommended printable CD/DVD discsLoad media ColorLokLoad A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paper Paper basics To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer To print a borderless imageOff applies no HP Real Life Technologies to the image Press Print Photos Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Print single photo on full-size paper a. Load paper Print multiple photos on full-size paper a. Load paper Print on a regular size CD/DVD a. Design label Print on a CD/DVDPrint on a small size CD/DVD a. Design label Recommended printable CD/DVD discs Stop the current job Print panoramic photos a. Load paper Print a creative projectPrint album pages a. Load paper Press Print Photos Print wallet photos a. Load paper Insert memoryPrint passport photos a. Load paper To print a Web Print a WebTo print forms from the control panel Print using the maximum dpiTo print in Maximum dpi mode Print forms and templates Quick FormsTo create a printing shortcut View the print resolutionTo view the print resolution Use printing shortcutsEdit photos before printing Set the default print settingsColor effect Adjust brightnessPhoto fix Add framePrint Single page scan a. Load original ScanScan to a computer Multiple page scan a. Load original Press Start ScanScan to a memory card or USB storage device Close lid. b. Insert memory Multiple page scan Related topics Sided original to 1-sided copy a. Load paper CopyCopy text or mixed documents Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OKTo set the number of copies from the control panel Change the copy settingsHighlight 2-Sided Original 1-Sided Copy and press OK Press Start Copy Related topicsTo change the copy quality from the control panel To set the paper type for copiesTo preview your copy from the control panel To adjust the copy contrast from the control panelPreview a copy before printing To make a copy Copy HP Photosmart Premium Fax C309b seriesC309b series Press Start PC Copy C309b series To reprint an original photo Reprint photosRelated topics Fax photo 10 FaxSend a fax Fax 2-sided document a. Load original Fax 1-sided document a. Load originalTo send a fax manually from a connected phone Initiate a fax from your phoneAlternate methods of faxing To schedule a fax from the control panel Send a fax to multiple recipientsSchedule a fax to send later Press Start FaxTo create speed dial entries from the control panel Set up and use speed dialTo cancel a scheduled fax To send a fax using speed dials from the control panelTo receive a fax manually Receive a faxTo save photos Save photosSave photos to your computer To back up photos Back up photos to a USB storage deviceTo check the ink levels from the HP Photosmart Software Work with cartridgesCheck the estimated ink levels To check the ink levels from the control panelTo replace the cartridges Order ink suppliesReplace the cartridges Replace the cartridges Cartridge warranty information HP support by phone Solve a problemHP support Support processSupport phone numbers Placing a callHP support After the phone support period Setup troubleshootingAdditional warranty options Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 5 Contact HP support for service To set your language and country/region Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Wrong measurements are showing in menus on the displayTo retry the USB connection Minimum System Checks screen appearsRed X appears on the USB connect prompt To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product To install the software Click Disable allTo run the Disk Cleanup utility More information about the Disk Cleanup utilityRegistration screen does not appear Print quality troubleshootingUninstall and reinstall the software To uninstall and reinstall the softwareWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 3 Check the paper typeSolution 4 Check the ink levels To align the printer from the HP Photosmart Software Solution 6 Align the printerSolution 7 Clean the printhead To clean the printhead from the control panelColor bars color mixing yellow bar contains magenta streaks To evaluate the print quality reportColor bars expected result Color bars irregularly streaked or faded bar top barAlignment pattern jagged lines Sample text area expected resultSample text area jagged text Alignment pattern expected resultInk is not filling the text or graphics completely Solution 8 Contact HP supportSolution 2 Check the ink levels Solution 5 Clean the printhead Solution 3 Check the print settingsSolution 4 Check the paper type Print quality troubleshooting 109 Color bars color mixing yellow bar contains magenta streaks Solution 1 Check the paper type Solution 6 Contact HP supportTo select a print speed or quality Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 4 Use a higher print quality setting Solution 3 Make sure the paper is loaded correctlySolution 6 Clean the printhead Solution 5 Align the printerPrint quality troubleshooting 115 Color bars color mixing yellow bar contains magenta streaks Printouts are faded or have dull colors Solution 7 Contact HP supportSolution 2 Check the ink levels Print quality troubleshooting 119 Color bars color mixing yellow bar contains magenta streaks Printouts seem blurry or fuzzy Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Printouts are slanted or skewed Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperText edges are jagged Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Solution 2 Align the printerSolution 3 Clean the printhead Color bars expected result Print quality troubleshooting 127 Solution 3 Tuck the flaps to avoid paper jams Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typePages in my document came out in the wrong order Solution 1 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersMargins are not printing as expected Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyProduct prints slowly Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting Product does not read the memory card Memory card troubleshootingSolution 3 Contact HP support Solution 1 Insert the memory card properlyPhotos on the memory card do not transfer to my computer Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product software Solution 1 Install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 3 Select photos on the camera for printing Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file formatScanned image has incorrect page layout Scanned image is incorrectly croppedText is incorrect or missing Solution 2 Make sure that the original is placed correctly Copy troubleshootingNothing happens when I try to copy Solution 1 Turn on the productCopy troubleshooting 139 Solution 2 Make sure your computer is turned on Solution 5 Check for a paper jamSolution 1 Make sure that the product is turned on Solution 6 Make sure that the original is placed correctly Solution 7 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 9 Check for a paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyPrintout is blank Solution 3 Wipe the glass and the back of the document lidFax troubleshooting To test your fax setup from the control panel Product is having problems sending and receiving faxesSolution 2 Turn on the product Fax troubleshooting 149 To change the ECM setting from the control panel Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly Solution 7 Check the phone line for noiseFax troubleshooting 151 To set the fax speed from the control panel Solution 13 Check for and resolve any error messagesSolution 14 Lower the fax speed Product cannot send faxes, but can receive faxes Solution 4 Check the receiving fax machine for problems Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Solution 2 Connect the telephone to the correct port Product is having problems sending a manual faxPages of a fax I sent are missing Solution 4 Lower the fax speedSolution 1 Check the receiving fax machine for problems Solution 2 Check the phone line for noiseTo print a Last Transaction report Solution 1 Check the phone line for noiseQuality of the fax I sent is poor Solution 3 Make sure the glass is clean Solution 2 Increase the fax resolutionParts of a fax I sent are cut off Fax I sent was blank when it was receivedSolution 1 Send the fax in black and white Fax transmission is slowSolution 5 Increase the fax speed Solution 2 Lower the fax resolutionSolution 3 Check the phone line for noise Fax tones are recorded on my answering machine Product cannot receive faxes, but can send faxes Solution 2 Set up the product to answer faxes automaticallySolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 1 Lower the fax speed Product is having problems receiving a manual faxSolution 11 Check for error messages on the display Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 6 Check for error messages on the display Solution 5 Clear the memory of the productFaxes are received but do not print Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Pages of a fax I received are missingParts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsFax I received is blank Solution 2 Make sure paper is loaded in the input trayComputer to which I am connecting has only one phone port Back view of the product Problema Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitterWhat to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedSolution 1 Change the fax speed Am having problems faxing over the Internet using IP phoneError code Fax log report shows an error249-251Error Correction Mode Firmware revision mismatch ErrorsPhoto tray problem Product messagesSolution 6 Load one sheet of paper at a time Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curledPhoto tray cannot disengage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot engagePhotos not found Error reading or writing the fileFile messages Unreadable files. NN files could not be readSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Solution 1 Reinsert the memory card in the productSolution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlyCannot crop Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Card access errorCard is damaged Paper messagesUse only one card at a time Card is inserted incorrectlyImproper shutdown Power and connection messagesInk cartridge and printhead messages Ink is dryingIncompatible ink cartridges General printer errorSolution 2 Contact HP support Ink alert Ink cartridge problemIncompatible printhead To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem To clean the electrical contacts Solution 2 Close the print carriage latchSolution 3 Clean the electrical contacts Ink window Electrical contacts Solution 5 Contact HP support Solution 4 Replace the ink cartridgeCheck ink cartridges Ink service capacity warningSolution 1 Install all five ink cartridges Ink system failureSolve a problem Solve a problem To reinstall the printhead Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depletedPrinthead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesTo clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problemTo clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Make sure the product is turned on Solution 1 Insert all ink cartridgesSolve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a print job from the product Stop the current jobStop the current job Cartridge chip information To disable the usage information functionTechnical information System requirements SpecificationsEnvironmental specifications Paper specificationsCopy specifications Two-sided printing accessory paper specificationsPrint specifications Scan specificationsInk cartridge yield Fax specificationsPrint resolution Environmental product stewardship programTo turn energy saving mode on or off Your products Eco featuresChemical Substances Battery disposal in Taiwan Regulatory notices EU battery directiveVcci Class B compliance statement for users in Japan Noise emission statement for Germany Exposure to radio frequency radiation Regulatory wireless statementsEuropean Union regulatory notice Regulatory telecommunication noticesAustralia wired fax statement Technical information Australia wired fax statement Technical information Index Symbols/NumericsDSL
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Manual 85 pages 30.75 Kb

C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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