HP C309a manual Fax transmission is slow, Parts of a fax I sent are cut off

Page 161

Parts of a fax I sent are cut off

Solution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as letter or A4.

Cause: Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter or A4 paper.

The fax I sent was blank when it was received

Solution: Load your original print side down on the right front corner of the glass.

Solve a problem

Cause: The original was not loaded or was loaded incorrectly.

Fax transmission is slow

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Send the fax in black and white

•Solution 2: Lower the fax resolution

•Solution 3: Check the phone line for noise

•Solution 4: Check the receiving fax machine for problems

•Solution 5: Increase the fax speed

Solution 1: Send the fax in black and white

Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white.

Cause: You were sending a fax in color.

Fax troubleshooting

159

Page 160 Page 162
Image 161
Page 160 Page 162
Contents HP Photosmart Premium Fax C309 series Page Contents Technical information HP Photosmart Premium Fax C309 series Help HP Photosmart Premium Fax C309 series HelpChapter Wired Ethernet network Finish setting up the HP PhotosmartAdd the HP Photosmart to a network To connect the HP Photosmart to the networkTo connect the HP Photosmart to wireless network Wireless with a router infrastructure networkUse Windows Connect Now a. Turn on wireless radio Related topicsUse Wireless Setup Wizard Wireless without a router ad hoc connectionPress Setup Install the software for a network connection To find out the device address of the product Set up a Bluetooth connectionTo install the Windows HP Photosmart Software To install and print using the Widcomm stack To install and print using the Microsoft stackClick Add a printer Click View devices in rangeCountries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Set up the HP Photosmart for faxing Other equipment/services sharing your fax line Select your fax setup caseTo set up the HP Photosmart with a separate fax line Case B Set up the HP Photosmart with DSLCase a Separate fax line no voice calls received Back view of the HP PhotosmartTo set up the HP Photosmart with DSL To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with a shared voice/fax lineCase E Shared voice/fax line To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modemExample of a parallel splitter Case I Shared voice/fax line with answering machine Example of a parallel splitter HP Photosmart Example of a parallel splitter Additional fax setup information Finish setting up the HP Photosmart Finish setting up the HP Photosmart Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printerGet to know the HP Photosmart Control panel features Control panel featuresGet to know the HP Photosmart Display icons Get to know the HP Photosmart Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing Load media Recommended printable CD/DVD discsColorLok HP Inkjet-Printable CD/DVD DiscsLoad A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Related topics Information on paper Paper basics To print from a software application PrintPrint documents Print photos saved on your computer Print photosTo print a borderless image To print a photo on photo paperOff applies no HP Real Life Technologies to the image Press Print Photos Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Print single photo on full-size paper a. Load paper Print multiple photos on full-size paper a. Load paper Print on a regular size CD/DVD a. Design label Print on a CD/DVDPrint on a small size CD/DVD a. Design label Recommended printable CD/DVD discs Stop the current job Print panoramic photos a. Load paper Print a creative projectPrint album pages a. Load paper Press Print Photos Print wallet photos a. Load paper Insert memoryPrint passport photos a. Load paper To print a Web Print a WebTo print in Maximum dpi mode Print using the maximum dpiPrint forms and templates Quick Forms To print forms from the control panelTo view the print resolution View the print resolutionUse printing shortcuts To create a printing shortcutEdit photos before printing Set the default print settingsPhoto fix Adjust brightnessAdd frame Color effectPrint Single page scan a. Load original ScanScan to a computer Multiple page scan a. Load original Press Start ScanScan to a memory card or USB storage device Close lid. b. Insert memory Multiple page scan Related topics Sided original to 1-sided copy a. Load paper CopyCopy text or mixed documents Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OKHighlight 2-Sided Original 1-Sided Copy and press OK Change the copy settingsPress Start Copy Related topics To set the number of copies from the control panelTo change the copy quality from the control panel To set the paper type for copiesTo preview your copy from the control panel To adjust the copy contrast from the control panelPreview a copy before printing To make a copy Copy HP Photosmart Premium Fax C309b seriesC309b series Press Start PC Copy C309b series To reprint an original photo Reprint photosRelated topics Fax photo 10 FaxSend a fax Fax 2-sided document a. Load original Fax 1-sided document a. Load originalTo send a fax manually from a connected phone Initiate a fax from your phoneAlternate methods of faxing Schedule a fax to send later Send a fax to multiple recipientsPress Start Fax To schedule a fax from the control panelTo cancel a scheduled fax Set up and use speed dialTo send a fax using speed dials from the control panel To create speed dial entries from the control panelTo receive a fax manually Receive a faxTo save photos Save photosSave photos to your computer To back up photos Back up photos to a USB storage deviceCheck the estimated ink levels Work with cartridgesTo check the ink levels from the control panel To check the ink levels from the HP Photosmart SoftwareTo replace the cartridges Order ink suppliesReplace the cartridges Replace the cartridges Cartridge warranty information HP support Solve a problemSupport process HP support by phoneSupport phone numbers Placing a callHP support Additional warranty options Setup troubleshootingProduct will not turn on After the phone support periodSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 5 Contact HP support for service Solution 5 Load paper in the input tray Solution 2 Set your product as the default printerWrong measurements are showing in menus on the display To set your language and country/regionTo retry the USB connection Minimum System Checks screen appearsRed X appears on the USB connect prompt To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product To run the Disk Cleanup utility Click Disable allMore information about the Disk Cleanup utility To install the softwareUninstall and reinstall the software Print quality troubleshootingTo uninstall and reinstall the software Registration screen does not appearWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 7 Clean the printhead Solution 6 Align the printerTo clean the printhead from the control panel To align the printer from the HP Photosmart SoftwareColor bars expected result To evaluate the print quality reportColor bars irregularly streaked or faded bar top bar Color bars color mixing yellow bar contains magenta streaksSample text area jagged text Sample text area expected resultAlignment pattern expected result Alignment pattern jagged linesInk is not filling the text or graphics completely Solution 8 Contact HP supportSolution 2 Check the ink levels Solution 5 Clean the printhead Solution 3 Check the print settingsSolution 4 Check the paper type Print quality troubleshooting 109 Color bars color mixing yellow bar contains magenta streaks Solution 1 Check the paper type Solution 6 Contact HP supportSolution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines To select a print speed or qualitySolution 4 Use a higher print quality setting Solution 3 Make sure the paper is loaded correctlySolution 6 Clean the printhead Solution 5 Align the printerPrint quality troubleshooting 115 Color bars color mixing yellow bar contains magenta streaks Printouts are faded or have dull colors Solution 7 Contact HP supportSolution 2 Check the ink levels Print quality troubleshooting 119 Color bars color mixing yellow bar contains magenta streaks Printouts seem blurry or fuzzy Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Solution 2 Make sure only one type of paper is loaded Solution 1 Make sure the paper is loaded correctlySolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 1 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 2 Align the printer Text edges are jaggedSolution 3 Clean the printhead Color bars expected result Print quality troubleshooting 127 Solution 1 Load the stack of envelopes correctly Print troubleshootingSolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 2 Print a previously saved version of the document Solution 1 Reset the productProduct prints meaningless characters Pages in my document came out in the wrong orderSolution 2 Verify the paper size setting Solution 1 Check the printer marginsSolution 3 Load the stack of paper correctly Margins are not printing as expectedProduct prints slowly Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting Solution 3 Contact HP support Memory card troubleshootingSolution 1 Insert the memory card properly Product does not read the memory cardPhotos on the memory card do not transfer to my computer Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 2 Turn on the product Solution 1 Install the product softwareSolution 3 Turn on the computer To install the product softwareSolution 1 Set the camera to PictBridge mode Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingScanned image has incorrect page layout Scanned image is incorrectly croppedText is incorrect or missing Nothing happens when I try to copy Copy troubleshootingSolution 1 Turn on the product Solution 2 Make sure that the original is placed correctlyCopy troubleshooting 139 Solution 2 Make sure your computer is turned on Solution 5 Check for a paper jamSolution 1 Make sure that the product is turned on Solution 6 Make sure that the original is placed correctly Solution 7 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 9 Check for a paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyPrintout is blank Solution 3 Wipe the glass and the back of the document lidFax troubleshooting To test your fax setup from the control panel Product is having problems sending and receiving faxesSolution 2 Turn on the product Fax troubleshooting 149 Solution 6 Make sure the telephone wall jack works properly Solution 5 Try removing the splitterSolution 7 Check the phone line for noise To change the ECM setting from the control panelFax troubleshooting 151 To set the fax speed from the control panel Solution 13 Check for and resolve any error messagesSolution 14 Lower the fax speed Product cannot send faxes, but can receive faxes Solution 4 Check the receiving fax machine for problems Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Solution 2 Connect the telephone to the correct port Product is having problems sending a manual faxSolution 1 Check the receiving fax machine for problems Solution 4 Lower the fax speedSolution 2 Check the phone line for noise Pages of a fax I sent are missingTo print a Last Transaction report Solution 1 Check the phone line for noiseQuality of the fax I sent is poor Solution 3 Make sure the glass is clean Solution 2 Increase the fax resolutionSolution 1 Send the fax in black and white Fax I sent was blank when it was receivedFax transmission is slow Parts of a fax I sent are cut offSolution 5 Increase the fax speed Solution 2 Lower the fax resolutionSolution 3 Check the phone line for noise Fax tones are recorded on my answering machine Product cannot receive faxes, but can send faxes Solution 2 Set up the product to answer faxes automaticallySolution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 1 Lower the fax speed Product is having problems receiving a manual faxSolution 11 Check for error messages on the display Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 6 Check for error messages on the display Solution 5 Clear the memory of the productSolution 2 Check the sending fax machine for problems Solution 1 Load paper in the input trayPages of a fax I received are missing Faxes are received but do not printParts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsFax I received is blank Solution 2 Make sure paper is loaded in the input trayComputer to which I am connecting has only one phone port Back view of the product Problema Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitterFax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to checkTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedSolution 1 Change the fax speed Am having problems faxing over the Internet using IP phoneError code Fax log report shows an error249-251Error Correction Mode Photo tray problem ErrorsProduct messages Firmware revision mismatchSolution 3 Remove excess paper from the photo tray Solution 1 Load more paper in the photo traySolution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a timeTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwarePhoto tray cannot engage Photo tray cannot disengageFile messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundSolution 2 Print photos from the computer Solution 1 Reinsert the memory cardSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraSolution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerCard access error Cannot cropUse only one card at a time Paper messagesCard is inserted incorrectly Card is damagedInk cartridge and printhead messages Power and connection messagesInk is drying Improper shutdownIncompatible ink cartridges General printer errorSolution 2 Contact HP support Ink alert Ink cartridge problemIncompatible printhead To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem To clean the electrical contacts Solution 2 Close the print carriage latchSolution 3 Clean the electrical contacts Ink window Electrical contacts Solution 5 Contact HP support Solution 4 Replace the ink cartridgeSolution 1 Install all five ink cartridges Ink service capacity warningInk system failure Check ink cartridgesSolve a problem Solve a problem To reinstall the printhead Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depletedPrinthead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesTo clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problemTo clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Make sure the product is turned on Solution 1 Insert all ink cartridgesSolve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a print job from the product Stop the current jobStop the current job Cartridge chip information To disable the usage information functionTechnical information Environmental specifications SpecificationsPaper specifications System requirementsPrint specifications Two-sided printing accessory paper specificationsScan specifications Copy specificationsPrint resolution Fax specificationsEnvironmental product stewardship program Ink cartridge yieldTo turn energy saving mode on or off Your products Eco featuresChemical Substances Battery disposal in Taiwan Regulatory notices EU battery directiveVcci Class B compliance statement for users in Japan Noise emission statement for Germany Exposure to radio frequency radiation Regulatory wireless statementsEuropean Union regulatory notice Regulatory telecommunication noticesAustralia wired fax statement Technical information Australia wired fax statement Technical information Index Symbols/NumericsDSL
Related manuals
Manual 85 pages 30.75 Kb

C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
Top Page Image Contents