HP C5500 manual Product was not found, Solution 1 Reset the product

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Troubleshooting

Chapter 14

7.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.

8.If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

•HP Imaging device functions

•HP Document Viewer

•HP Photosmart Essential

•HP Image Zone

•HP Photo and imaging gallery

•HP Photosmart, Officejet, Deskjet, (with product name and software version number)

•HP Software update

•HP Share to web

•HP Solution Center

•HP Director

•HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the HP Photosmart Software.

Product was not found

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reset the product

•Solution 2: Check the power cord and USB cable

•Solution 3: Restart the computer

•Solution 4: Uninstall and reinstall the product

•Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.

Cause: You needed to reset the product.

If this did not solve the issue, try the next solution.

218 Troubleshooting

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Contents Windows Help HP Photosmart C5500 All-in-One series Page Contents Print from your computer Use the photo featuresUse the reprint features Use the scan featuresUse the copy features Maintain the HP All-in-One TroubleshootingTechnical information HP warranty and supportIndex HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One at a glance HP All-in-One overviewControl panel overview Control panel featuresLabel Icon Name and Description Display icons Menu overviewDisplay sleep state Copy MenuPhoto Menu Setup MenuScan Menu Help MenuUse the HP Photosmart Software Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Overview Start Here guide Find more informationFind more information Set your preferences Finish setting up the HP All-in- OneSet your language and country/region To set your language and country/regionTo turn faster browsing on or off Enable faster browsing of photosTo set the default paper tray Set the paper tray for printing from a Bluetooth device Set the energy save modeRestore the factory defaults To turn energy saving mode on or offTo turn the demo mode on or off To restore the factory defaultsPlay a slideshow on the display To turn the tips slideshow on or offWhat you need for a Bluetooth connection Connect to a Bluetooth deviceTo enable printer sharing on a Windows computer Connect to a computerTo find out the device address of the product To install and print using the Microsoft stack Manage your Bluetooth settingsTo install and print using the Widcomm stack Click View devices in rangeChange the device name View and print Bluetooth settingsTo view and print Bluetooth settings To change the device name of the product Set Bluetooth security for the HP All-in-OneRelated topics Set the security levelSet the HP All-in-One to be invisible to Bluetooth devices To set the product to require passkey authenticationReset Bluetooth settings on the HP All-in-One To set the product to be Not visibleTo reset the Bluetooth settings Finish setup How do I? How do To load an original on the glass Load originals and load paperLoad originals Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperHP Premium Inkjet Transparency Film Recommended papers and media for printing onlyHP Premium Inkjet Paper HP Bright White Inkjet PaperPapers to avoid Load paper Additional papers to avoid when copyingLoad full-size paper or small-size photo paper To load full-size paperSlide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray To load envelopes Load envelopesLoad originals and load paper Load other types of paper To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load a CD/DVDLoad originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Clear paper jams on Avoid paper jamsLoad originals and load paper To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print directly onto a CD/DVD To print in Maximum dpi modePrint onto a CD/DVD To print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a bookletLeft-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersTo print a multiple-page document in reverse order To print on transparencies Print on transparenciesPrint a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesTo print a group of addresses on labels or envelopes To print a posterPrint a Web Stop a print jobPrint Insert a memory card Use the photo featuresTo insert a memory card Print photosPress Print Photos To print photosSave photos to your computer Create special projects from your photosTo create special projects At the Print Preview screen, press Print PhotosRemove red-eye Edit photos using the control panelRotate a photo To save photosTo crop a photo Zoom and pan to crop a photoTo rotate a photo Print a frame around your photo Automatically enhance your photosTo turn off automatic photo enhancement To print a frame around your photoTo adjust the brightness Adjust the brightness of your photosApply special color effects to your photos To change the color effectsNo Effect Black & White Sepia Antique Photos Scan an original to a computer Use the scan featuresScan an image To scan to a computer Scan an original to a memory cardEdit a scanned document Edit a scanned imageTo save a scan to the memory card or storage device Press Start ScanTo stop scanning Stop scanningTo make a copy from the control panel Use the copy featuresMake a copy Preview your copy job Change the copy settings for the current jobPress Start Copy Black or Start Copy Color to begin copying To preview your copy from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Change copy speed or quality Control panel settingAdjust the lightness and darkness of your copy Change default copy settingsTo adjust the copy contrast from the control panel To set default copy settings from the control panelTo resize a document from the control panel Perform special copy jobsResize an original to fit onto letter or A4 paper To crop your copy from the control panel Crop an originalShift the left margin Stop copying To correct copy quality issuesImprove the quality of a copy To shift the margin for your copy from the control panelMake reprints of your photos Use the reprint featuresEdit a photo before reprinting Fix a faded originalTo fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Work with print cartridges Maintain the HP All-in-OneCheck the estimated ink levels Handle the print cartridgesTo check the ink levels from the control panel Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Choose the right cartridge combinationWork with print cartridges 101 One Use the print cartridge protector Use a photo print cartridgeRemedy Remove ink from your skin and clothingAdvanced print cartridge maintenance Ink-backup modeInk-backup mode output Exit ink-backup modeAlign the print cartridges To align newly installed print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 To print a self-test report Print a self-test reportClean the glass Clean the HP All-in-OneClean the lid backing To clean the glassTurn off the HP All-in-One Clean the exteriorTo clean the lid backing To order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme fileProduct will not turn on Solution 2 Reset the product SolutionSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Work with print cartridges on After setting up the product, it does not printDisplay shows the wrong language Solution 3 Press the On button to turn on the productSolution 4 Load paper in the input tray Wrong measurements are showing in menus on the display Minimum System Checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the USB connectionTo uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Troubleshooting More information about the Disk Cleanup utility To run the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message againRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Clear paper jams Paper jamsTo clear a paper jam from the rear door Information on paperWrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 6 Clean or replace the print catridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 1 Check the print settingsSolution 2 Check the paper type Solution 4 Check the print catridges Solution 1 Check the paper type Solution 5 Replace the print cartridgePrintouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 5 Check the print catridges Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Printouts are faded or have dull colors Solution 6 Replace the print cartridgeSolution 1 Check the print settings Clean the lid backing on Clean the glass on Solution 4 Clean the glassPrintouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 3 Ensure that the rear door is securely installedTo remove excess ink using plain paper Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 2 Check the print settingsSolution 3 Clean the rollers Text edges are jagged To clean the rollersSolution 4 Contact HP support for service Solution 2 Align the print cartridges Print troubleshootingSolution 1 Use TrueType or OpenType fonts Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlySolution 3 Tuck the flaps to avoid paper jams Envelopes print incorrectlySolution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Product is not respondingSolution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusSolution 7 Clear the paper jam To check the printer driver statusCarriage stall on Solution 8 Make sure the print carriage can move freelySolution 10 Reset the product Nothing happens when I try to printSolution 1 Reset the product Solution 2 Print a previously saved version of the documentPrint troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Print a multiple-page document in reverse order on Pages in my document came out in the wrong orderTo check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settingsTo preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Blank page came out while printing Solution 4 Try printing with bordersSolution 3 Check the print cartridge Load full-size paper or small-size photo paper on Memory card troubleshootingPhoto light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Product does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardSolution 1 Install the product software To install the product softwareSolution 3 Turn on the computer Solution 2 Turn on the productSolution 1 Set the camera to PictBridge mode Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingSolution 3 Install the HP Photosmart Software Solution 1 Turn on your computerScan fails Scan haltsScan fails because of insufficient computer memory Solution 4 Start the HP Photosmart SoftwareScanned image is blank Scanned image is incorrectly croppedText is incorrect or missing Solution 1 Adjust the brightness in the softwareScanned image has incorrect page layout Scanned image shows dotted lines instead of textSolution 2 Clean the glass and lid Scan feature does not workSolution 3 Select the correct OCR language Solution 1 Turn on the computerSolution 3 Install or reinstall the HP Photosmart Software Copy troubleshootingNothing happens when I try to copy Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glassParts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copyFit to Page is not working as expected Solution 1 Use Fit to Page to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blank Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Product does not detect the CD/DVD holder CD/DVD print troubleshootingSolution 2 Use photo paper to make borderless copies Solution 3 Place the CD/DVD on the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 2 Remove the CD/DVD holder from the storage area Solution 1 Load a CD/DVD on the CD/DVD holder Solution 4 Load the next disc on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product does not detect a CD/DVD on the holderProduct is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Product reports a CD/DVD size mismatch error Solution 1 Use inkjet printable discsInk on the CD/DVD is not drying Design is not centered on my discProduct messages ErrorsCarriage jam Solution 1 Clear the paper jam from the rear doorSolution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report To reset the product Solution 6 Reset the productSolution 2 Contact HP support Solution 7 Contact HP support for serviceProduct stall error Solution 1 Clear the paper jam Mechanism errorCarriage blocked Photo tray problemFirmware revision mismatch Memory is fullSolution 5 Make sure the photo paper is not curled Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Photo tray cannot engage Solution 6 Load one sheet of paper at a timePhoto tray cannot disengage CD/DVD tray openInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holderCD/DVD not found Open CD/DVD trayCD/DVD holder not found Solution 1 Verify if the software is installed correctly Scan errorsTo refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerTo check the status of the product Solution 3 Verify if the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running To check the power supply Solution 5 Check the power supplyTo check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic UtilityTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify the print driver To verify that the product is set as the default printerSolution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerTo uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for serviceTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages File corruptedSolution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardBorderless printing error Solution 2 Empty the Recycle Bin on your desktopCard access error DisconnectedCard is inserted incorrectly Use only one card at a timeCard is damaged CD/DVD printing problemCard is not fully inserted CD/DVD is upside downPaper messages Out of paper Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 5 Clean the rollers Solution 3 Check the print settingsPaper jam or misfeed Paper mismatch Product not found Power and connection messagesWrong paper width Improper shutdown Solution 2 Connect the product to the computerCommunication test failed Two-way communication lost Carriage stall Print cartridge messagesLow on ink Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedPrint cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesSolution 4 Contact HP support Solution 3 Remove and reinsert the print cartridgesSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 2 Contact HP support for service Solution 1 Check the print cartridgePrint cartridge is not intended for use in this product Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Troubleshooting To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installedReplace the print cartridges on Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipmentPack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Technical information SpecificationsPaper use Print specificationsPlastics Material safety data sheetsRecycling program HP inkjet supplies recycling programRegulatory notices FCC statement Regulatory model identification numberRegulatory notices 283 Chapter Index Symbols/Numerics286 287 288 289 290