HP C5500 manual General user messages, File corrupted

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Chapter 14

File corrupted

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reinsert the memory card in the product

•Solution 2: Reformat the memory card in your digital camera.

Troubleshooting

Solution 1: Reinsert the memory card in the product

Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged. If this did not solve the issue, try the next solution.

Solution 2: Reformat the memory card in your digital camera.

Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

General user messages

The following is a list of messages related to common user errors:

•Memory card error

•Cannot crop

•Borderless printing error

•Disconnected

•Out of disk space

•Card access error

•Use only one card at a time

•Card is inserted incorrectly

•Card is damaged

•Card is not fully inserted

•CD/DVD is upside down

232 Troubleshooting

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Contents Windows Help HP Photosmart C5500 All-in-One series Page Contents Print from your computer Use the photo featuresUse the copy features Use the scan featuresUse the reprint features Maintain the HP All-in-One TroubleshootingTechnical information HP warranty and supportIndex HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One at a glance HP All-in-One overviewControl panel overview Control panel featuresLabel Icon Name and Description Copy Menu Menu overviewDisplay icons Display sleep stateHelp Menu Setup MenuPhoto Menu Scan MenuTo enter text using the visual keyboard Enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Start Here guide Find more informationFind more information To set your language and country/region Finish setting up the HP All-in- OneSet your preferences Set your language and country/regionTo set the default paper tray Enable faster browsing of photosTo turn faster browsing on or off To turn energy saving mode on or off Set the energy save modeSet the paper tray for printing from a Bluetooth device Restore the factory defaultsTo turn the tips slideshow on or off To restore the factory defaultsTo turn the demo mode on or off Play a slideshow on the displayConnect to a computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection To enable printer sharing on a Windows computerTo find out the device address of the product Click View devices in range Manage your Bluetooth settingsTo install and print using the Microsoft stack To install and print using the Widcomm stackTo view and print Bluetooth settings View and print Bluetooth settingsChange the device name Set the security level Set Bluetooth security for the HP All-in-OneTo change the device name of the product Related topicsTo set the product to be Not visible To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-OneTo reset the Bluetooth settings Finish setup How do I? How do Load originals Load originals and load paperTo load an original on the glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperHP Bright White Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Premium Inkjet PaperPapers to avoid To load full-size paper Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paperSlide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray To load envelopes Load envelopesLoad originals and load paper Load other types of paper To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load a CD/DVDLoad originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Clear paper jams on Avoid paper jamsLoad originals and load paper Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiPrint onto a CD/DVD To print in Maximum dpi modeTo print directly onto a CD/DVD To print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a bookletLeft-edge binding for left-to-right languages Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Print a group of addresses on labels or envelopes Print on transparenciesTo print on transparencies To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster To print a group of addresses on labels or envelopesPrint a Web Stop a print jobPrint Insert a memory card Use the photo featuresTo insert a memory card Print photosPress Print Photos To print photosAt the Print Preview screen, press Print Photos Create special projects from your photosSave photos to your computer To create special projectsTo save photos Edit photos using the control panelRemove red-eye Rotate a photoTo rotate a photo Zoom and pan to crop a photoTo crop a photo To print a frame around your photo Automatically enhance your photosPrint a frame around your photo To turn off automatic photo enhancementTo change the color effects Adjust the brightness of your photosTo adjust the brightness Apply special color effects to your photosNo Effect Black & White Sepia Antique Photos Scan an image Use the scan featuresScan an original to a computer To scan to a computer Scan an original to a memory cardPress Start Scan Edit a scanned imageEdit a scanned document To save a scan to the memory card or storage deviceTo stop scanning Stop scanningMake a copy Use the copy featuresTo make a copy from the control panel To preview your copy from the control panel Change the copy settings for the current jobPreview your copy job Press Start Copy Black or Start Copy Color to begin copyingSet the copy paper size Set the number of copiesSet the copy paper type Change copy speed or quality Control panel settingTo set default copy settings from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To adjust the copy contrast from the control panelResize an original to fit onto letter or A4 paper Perform special copy jobsTo resize a document from the control panel Shift the left margin Crop an originalTo crop your copy from the control panel To shift the margin for your copy from the control panel To correct copy quality issuesStop copying Improve the quality of a copyFix a faded original Use the reprint featuresMake reprints of your photos Edit a photo before reprintingTo fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Work with print cartridges Maintain the HP All-in-OneCheck the estimated ink levels Handle the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the control panel To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Choose the right cartridge combinationWork with print cartridges 101 One Use the print cartridge protector Use a photo print cartridgeRemedy Remove ink from your skin and clothingExit ink-backup mode Ink-backup modeAdvanced print cartridge maintenance Ink-backup mode outputAlign the print cartridges To align newly installed print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 To print a self-test report Print a self-test reportTo clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingTo clean the lid backing Clean the exteriorTurn off the HP All-in-One To order print cartridges from your desktop Shop for ink suppliesShop for ink supplies View the Readme file TroubleshootingSetup troubleshooting Troubleshooting common setup issuesProduct will not turn on Solution 2 Reset the product SolutionSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service Work with print cartridges on After setting up the product, it does not printSolution 4 Load paper in the input tray Solution 3 Press the On button to turn on the productDisplay shows the wrong language Wrong measurements are showing in menus on the display To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect promptTo uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Troubleshooting Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the softwareTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Clear paper jams Paper jamsTo clear a paper jam from the rear door Information on paperWrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 6 Clean or replace the print catridges Solution 5 Check the print settingsSolution 2 Check the paper type Solution 1 Check the print settingsInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 1 Check the paper type Solution 5 Replace the print cartridgeSolution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlySolution 5 Check the print catridges Printouts are faded or have dull colors Solution 6 Replace the print cartridgeSolution 1 Check the print settings Clean the lid backing on Clean the glass on Solution 4 Clean the glassSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Solution 2 Wait while the ink dries Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 3 Clean the rollers Solution 2 Check the print settingsPaper is not picked up from the input tray Solution 4 Contact HP support for service To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Print troubleshootingSolution 2 Align the print cartridges Envelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsProduct is not responding Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printerTo check the printer driver status Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamCarriage stall on Solution 8 Make sure the print carriage can move freelySolution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 10 Reset the product Solution 1 Reset the productPrint troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Print a multiple-page document in reverse order on Pages in my document came out in the wrong orderSolution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentTo preview the print layout Solution 3 Check the print cartridge Solution 4 Try printing with bordersBlank page came out while printing Load full-size paper or small-size photo paper on Memory card troubleshootingMy memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardPhoto light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card To install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product softwareSolution 3 Turn on the computer Solution 2 Turn on the productSolution 3 Select photos on the camera for printing Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file formatScan halts Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan failsScanned image is incorrectly cropped Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is blankScanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image has incorrect page layoutSolution 1 Turn on the computer Scan feature does not workSolution 2 Clean the glass and lid Solution 3 Select the correct OCR languageNothing happens when I try to copy Copy troubleshootingSolution 3 Install or reinstall the HP Photosmart Software Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glassFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyParts of the original do not appear or are cut off Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Fit to Page to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imagePrintout is blank Solution 2 Use photo paper to make borderless copies CD/DVD print troubleshootingProduct does not detect the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage area Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 3 Place the CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side upSolution 2 Load a new CD/DVD with the printable side up Solution 1 Change the software settingsProduct is printing on a non-printable area of my disc Design is not centered on my disc Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Ink on the CD/DVD is not dryingProduct messages ErrorsSolution 2 Clear the paper jam from the front Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report To reset the product Solution 6 Reset the productProduct stall error Solution 7 Contact HP support for serviceSolution 2 Contact HP support Solution 1 Clear the paper jam Mechanism errorMemory is full Photo tray problemCarriage blocked Firmware revision mismatchSolution 3 Remove excess paper from the photo tray Solution 1 Load more paper in the photo traySolution 5 Make sure the photo paper is not curled CD/DVD tray open Solution 6 Load one sheet of paper at a timePhoto tray cannot engage Photo tray cannot disengageInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holderCD/DVD holder not found Open CD/DVD trayCD/DVD not found Solution 1 Verify if the software is installed correctly Scan errorsTo refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running Solution 3 Verify if the Digital Imaging Monitor is runningTo check the status of the product To check the power supply Solution 5 Check the power supplyTo check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIASolution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic UtilityTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queueTo verify the print driver To verify that the product is set as the default printerTo clear the print queue manually Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To check if the printer is paused or offlineTo print from Notepad Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To verify the software applicationProduct might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Double-clickAdd/Remove Programs Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product To uninstall and reinstall the productProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for serviceTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareFile messages Error reading or writing the fileUnreadable files. NN files could not be read File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not foundFile corrupted Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlyDisconnected Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Card access errorCard is inserted incorrectly Use only one card at a timeCD/DVD is upside down CD/DVD printing problemCard is damaged Card is not fully insertedPaper messages Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorOut of paper Solution 5 Clean the rollers Solution 3 Check the print settingsPaper jam or misfeed Paper mismatch Wrong paper width Power and connection messagesProduct not found Communication test failed Solution 2 Connect the product to the computerImproper shutdown Two-way communication lost Low on ink Print cartridge messagesCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedPrint cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesPrint cartridges missing or not detected Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Solution 1 Reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridgePrint cartridges in wrong slot Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridge is not intended for use in this productTo make sure the print cartridges are installed correctly Troubleshooting To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installedReplace the print cartridges on Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipmentPack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Technical information SpecificationsPaper use Print specificationsHP inkjet supplies recycling program Material safety data sheetsPlastics Recycling programRegulatory notices FCC statement Regulatory model identification numberRegulatory notices 283 Chapter Index Symbols/Numerics286 287 288 289 290