HP C5500 manual Pack the HP All-in-One 275

Page 278

If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.

2.Place the return shipping label on the outside of the box.

3.Include the following items in the box:

•A complete description of symptoms for service personnel (samples of print quality problems are helpful).

•A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

•Your name, address, and a phone number where you can be reached during the day.

HP warranty and support

Pack the HP All-in-One

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Contents Windows Help HP Photosmart C5500 All-in-One series Page Contents Use the photo features Print from your computerUse the reprint features Use the scan featuresUse the copy features Troubleshooting Maintain the HP All-in-OneHP warranty and support Technical informationIndex HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Control panel overviewLabel Icon Name and Description Display sleep state Menu overviewDisplay icons Copy MenuScan Menu Setup MenuPhoto Menu Help MenuUse the HP Photosmart Software Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Overview Find more information Start Here guideFind more information Set your language and country/region Finish setting up the HP All-in- OneSet your preferences To set your language and country/regionTo turn faster browsing on or off Enable faster browsing of photosTo set the default paper tray Restore the factory defaults Set the energy save modeSet the paper tray for printing from a Bluetooth device To turn energy saving mode on or offPlay a slideshow on the display To restore the factory defaultsTo turn the demo mode on or off To turn the tips slideshow on or offTo enable printer sharing on a Windows computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection Connect to a computerTo find out the device address of the product To install and print using the Widcomm stack Manage your Bluetooth settingsTo install and print using the Microsoft stack Click View devices in rangeChange the device name View and print Bluetooth settingsTo view and print Bluetooth settings Related topics Set Bluetooth security for the HP All-in-OneTo change the device name of the product Set the security levelReset Bluetooth settings on the HP All-in-One To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices To set the product to be Not visibleTo reset the Bluetooth settings Finish setup How do I? How do To load an original on the glass Load originals and load paperLoad originals HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperHP Premium Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Bright White Inkjet PaperPapers to avoid Load full-size paper or small-size photo paper Additional papers to avoid when copyingLoad paper To load full-size paperSlide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray Load envelopes To load envelopesLoad originals and load paper Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD trayLoad originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Avoid paper jams Clear paper jams onLoad originals and load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print directly onto a CD/DVD To print in Maximum dpi modePrint onto a CD/DVD Print on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a bookletLeft-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersTo print a multiple-page document in reverse order To print on transparencies Print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job Print a WebPrint Use the photo features Insert a memory cardPrint photos To insert a memory cardTo print photos Press Print PhotosTo create special projects Create special projects from your photosSave photos to your computer At the Print Preview screen, press Print PhotosRotate a photo Edit photos using the control panelRemove red-eye To save photosTo crop a photo Zoom and pan to crop a photoTo rotate a photo To turn off automatic photo enhancement Automatically enhance your photosPrint a frame around your photo To print a frame around your photoApply special color effects to your photos Adjust the brightness of your photosTo adjust the brightness To change the color effectsNo Effect Black & White Sepia Antique Photos Scan an original to a computer Use the scan featuresScan an image Scan an original to a memory card To scan to a computerTo save a scan to the memory card or storage device Edit a scanned imageEdit a scanned document Press Start ScanStop scanning To stop scanningTo make a copy from the control panel Use the copy featuresMake a copy Press Start Copy Black or Start Copy Color to begin copying Change the copy settings for the current jobPreview your copy job To preview your copy from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Control panel setting Change copy speed or qualityTo adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To set default copy settings from the control panelTo resize a document from the control panel Perform special copy jobsResize an original to fit onto letter or A4 paper To crop your copy from the control panel Crop an originalShift the left margin Improve the quality of a copy To correct copy quality issuesStop copying To shift the margin for your copy from the control panelEdit a photo before reprinting Use the reprint featuresMake reprints of your photos Fix a faded originalTo fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Maintain the HP All-in-One Work with print cartridgesHandle the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Replace the print cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridge combination To replace the print cartridgesWork with print cartridges 101 One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing RemedyInk-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup modeTo align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 Print a self-test report To print a self-test reportClean the lid backing Clean the HP All-in-OneClean the glass To clean the glassTurn off the HP All-in-One Clean the exteriorTo clean the lid backing Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileProduct will not turn on Solution Solution 2 Reset the productSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Work with print cartridges onDisplay shows the wrong language Solution 3 Press the On button to turn on the productSolution 4 Load paper in the input tray Wrong measurements are showing in menus on the display Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connectionTo uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Troubleshooting To install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams Clear paper jamsInformation on paper To clear a paper jam from the rear doorPrint quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean or replace the print catridgesInk is not filling the text or graphics completely Solution 1 Check the print settingsSolution 2 Check the paper type Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper typePrintouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 5 Check the print catridges Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Solution 6 Replace the print cartridge Printouts are faded or have dull colorsSolution 1 Check the print settings Solution 4 Clean the glass Clean the lid backing on Clean the glass onPrintouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 2 Check the print settingsSolution 3 Clean the rollers Text edges are jagged To clean the rollersSolution 4 Contact HP support for service Solution 2 Align the print cartridges Print troubleshootingSolution 1 Use TrueType or OpenType fonts Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Envelopes print incorrectlySolution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not respondingSolution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Carriage stall onSolution 1 Reset the product Nothing happens when I try to printSolution 10 Reset the product Solution 2 Print a previously saved version of the documentPrint troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order onSolution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Text or graphics are cut off at the edgeTo preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Blank page came out while printing Solution 4 Try printing with bordersSolution 3 Check the print cartridge Memory card troubleshooting Load full-size paper or small-size photo paper onPhoto light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory cardMy memory card no longer works in my digital camera Product does not read the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 2 Save the photos in a supported file format Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printingScan fails Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan haltsScanned image is blank Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is incorrectly croppedScanned image has incorrect page layout Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image shows dotted lines instead of textSolution 3 Select the correct OCR language Scan feature does not workSolution 2 Clean the glass and lid Solution 1 Turn on the computerSolution 3 Install or reinstall the HP Photosmart Software Copy troubleshootingNothing happens when I try to copy Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jamParts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copyFit to Page is not working as expected Solution 1 Use Fit to Page to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Printout is blank Solution 1 Scan, resize, and print the imageBorderless copy has white space around the edges Product does not detect the CD/DVD holder CD/DVD print troubleshootingSolution 2 Use photo paper to make borderless copies Solution 3 Place the CD/DVD on the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 2 Remove the CD/DVD holder from the storage area Solution 2 Load a CD/DVD with the printable side up Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holderProduct is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Ink on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Design is not centered on my discErrors Product messagesCarriage jam Solution 1 Clear the paper jam from the rear doorSolution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Solution 6 Reset the product To reset the productSolution 2 Contact HP support Solution 7 Contact HP support for serviceProduct stall error Mechanism error Solution 1 Clear the paper jamFirmware revision mismatch Photo tray problemCarriage blocked Memory is fullSolution 5 Make sure the photo paper is not curled Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Photo tray cannot disengage Solution 6 Load one sheet of paper at a timePhoto tray cannot engage CD/DVD tray openSolution 2 Load the next CD/DVD on the CD/DVD holder Insert CD/DVD holderCD/DVD not found Open CD/DVD trayCD/DVD holder not found Scan errors Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check the status of the product Solution 3 Verify if the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corruptedSolution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forwardCard access error Solution 2 Empty the Recycle Bin on your desktopBorderless printing error DisconnectedUse only one card at a time Card is inserted incorrectlyCard is not fully inserted CD/DVD printing problemCard is damaged CD/DVD is upside downPaper messages Out of paper Solution 1 Replace the rear doorSolution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 5 Clean the rollersPaper jam or misfeed Paper mismatch Product not found Power and connection messagesWrong paper width Improper shutdown Solution 2 Connect the product to the computerCommunication test failed Two-way communication lost Carriage stall Print cartridge messagesLow on ink Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 1 Reinsert the print cartridges Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesPrint cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Troubleshooting Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depletedReplace the print cartridges on HP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Specifications Technical informationPrint specifications Paper useRecycling program Material safety data sheetsPlastics HP inkjet supplies recycling programRegulatory notices Regulatory model identification number FCC statementRegulatory notices 283 Chapter Symbols/Numerics Index286 287 288 289 290