HP C5500 manual To clean the rollers, Paper jam or misfeed

Page 243

Troubleshooting

Chapter 14

To clean the rollers

1.Turn off the product and remove the power cord.

2.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it.

4.Clean the rubber rollers to remove any dust or dirt buildup.

5.Replace the rear door. Gently push the door forward until it snaps into place.

6.Plug the power cord back in, and turn on the product.

7.Try to print again.

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Paper jam or misfeed

Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.

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Contents Windows Help HP Photosmart C5500 All-in-One series Page Contents Print from your computer Use the photo featuresUse the scan features Use the copy featuresUse the reprint features Maintain the HP All-in-One TroubleshootingTechnical information HP warranty and supportIndex HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One at a glance HP All-in-One overviewControl panel overview Control panel featuresLabel Icon Name and Description Copy Menu Menu overviewDisplay icons Display sleep stateHelp Menu Setup MenuPhoto Menu Scan MenuEnter text using the visual keyboard To enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Start Here guide Find more informationFind more information To set your language and country/region Finish setting up the HP All-in- OneSet your preferences Set your language and country/regionEnable faster browsing of photos To set the default paper trayTo turn faster browsing on or off To turn energy saving mode on or off Set the energy save modeSet the paper tray for printing from a Bluetooth device Restore the factory defaultsTo turn the tips slideshow on or off To restore the factory defaultsTo turn the demo mode on or off Play a slideshow on the displayConnect to a computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection To enable printer sharing on a Windows computerTo find out the device address of the product Click View devices in range Manage your Bluetooth settingsTo install and print using the Microsoft stack To install and print using the Widcomm stackView and print Bluetooth settings To view and print Bluetooth settingsChange the device name Set the security level Set Bluetooth security for the HP All-in-OneTo change the device name of the product Related topicsTo set the product to be Not visible To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-OneTo reset the Bluetooth settings Finish setup How do I? How do Load originals and load paper Load originalsTo load an original on the glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperHP Bright White Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Premium Inkjet PaperPapers to avoid To load full-size paper Additional papers to avoid when copyingLoad paper Load full-size paper or small-size photo paperSlide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray To load envelopes Load envelopesLoad originals and load paper Load other types of paper To load a regular-size 120 mm CD/DVD on the CD/DVD tray Load a CD/DVDLoad originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Clear paper jams on Avoid paper jamsLoad originals and load paper Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPerform special print jobs Print a borderless imageTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print in Maximum dpi mode Print onto a CD/DVDTo print directly onto a CD/DVD To print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a bookletLeft-edge binding for left-to-right languages Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet Reverse an image for iron-on transfers To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopesTo print on transparencies To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster To print a group of addresses on labels or envelopesPrint a Web Stop a print jobPrint Insert a memory card Use the photo featuresTo insert a memory card Print photosPress Print Photos To print photosAt the Print Preview screen, press Print Photos Create special projects from your photosSave photos to your computer To create special projectsTo save photos Edit photos using the control panelRemove red-eye Rotate a photoZoom and pan to crop a photo To rotate a photoTo crop a photo To print a frame around your photo Automatically enhance your photosPrint a frame around your photo To turn off automatic photo enhancementTo change the color effects Adjust the brightness of your photosTo adjust the brightness Apply special color effects to your photosNo Effect Black & White Sepia Antique Photos Use the scan features Scan an imageScan an original to a computer To scan to a computer Scan an original to a memory cardPress Start Scan Edit a scanned imageEdit a scanned document To save a scan to the memory card or storage deviceTo stop scanning Stop scanningUse the copy features Make a copyTo make a copy from the control panel To preview your copy from the control panel Change the copy settings for the current jobPreview your copy job Press Start Copy Black or Start Copy Color to begin copyingSet the number of copies Set the copy paper sizeSet the copy paper type Change copy speed or quality Control panel settingTo set default copy settings from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To adjust the copy contrast from the control panelPerform special copy jobs Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Crop an original Shift the left marginTo crop your copy from the control panel To shift the margin for your copy from the control panel To correct copy quality issuesStop copying Improve the quality of a copyFix a faded original Use the reprint featuresMake reprints of your photos Edit a photo before reprintingTo fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Work with print cartridges Maintain the HP All-in-OneCheck the estimated ink levels Handle the print cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the control panel To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Choose the right cartridge combinationWork with print cartridges 101 One Use the print cartridge protector Use a photo print cartridgeRemedy Remove ink from your skin and clothingExit ink-backup mode Ink-backup modeAdvanced print cartridge maintenance Ink-backup mode outputAlign the print cartridges To align newly installed print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 To print a self-test report Print a self-test reportTo clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingClean the exterior To clean the lid backingTurn off the HP All-in-One To order print cartridges from your desktop Shop for ink suppliesShop for ink supplies View the Readme file TroubleshootingSetup troubleshooting Troubleshooting common setup issuesProduct will not turn on Solution 2 Reset the product SolutionSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service Work with print cartridges on After setting up the product, it does not printSolution 3 Press the On button to turn on the product Solution 4 Load paper in the input trayDisplay shows the wrong language Wrong measurements are showing in menus on the display To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect promptReceived a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Troubleshooting Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the softwareUninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Clear paper jams Paper jamsTo clear a paper jam from the rear door Information on paperWrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 6 Clean or replace the print catridges Solution 5 Check the print settingsSolution 1 Check the print settings Solution 2 Check the paper typeInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 1 Check the paper type Solution 5 Replace the print cartridgeSolution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print catridges Printouts are faded or have dull colors Solution 6 Replace the print cartridgeSolution 1 Check the print settings Clean the lid backing on Clean the glass on Solution 4 Clean the glassSolution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks Solution 2 Wait while the ink dries Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Check the print settings Solution 3 Clean the rollersPaper is not picked up from the input tray To clean the rollers Solution 4 Contact HP support for serviceText edges are jagged Print troubleshooting Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Envelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsProduct is not responding Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printerTo check the printer driver status Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamCarriage stall on Solution 8 Make sure the print carriage can move freelySolution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 10 Reset the product Solution 1 Reset the productPrint troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Print a multiple-page document in reverse order on Pages in my document came out in the wrong orderSolution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctlyTo preview the print layout Solution 4 Try printing with borders Solution 3 Check the print cartridgeBlank page came out while printing Load full-size paper or small-size photo paper on Memory card troubleshootingSolution 1 Remove and reinsert the memory card My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking Solution 2 Remove the additional memory card Solution 1 Insert the memory card properlyProduct does not read the memory card To install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product softwareSolution 3 Turn on the computer Solution 2 Turn on the productSolution 3 Select photos on the camera for printing Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file formatScan halts Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan failsScanned image is incorrectly cropped Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is blankScanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image has incorrect page layoutSolution 1 Turn on the computer Scan feature does not workSolution 2 Clean the glass and lid Solution 3 Select the correct OCR languageCopy troubleshooting Nothing happens when I try to copySolution 3 Install or reinstall the HP Photosmart Software Solution 5 Clear the paper jam Solution 2 Place the original correctly on the glassSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedParts of the original do not appear or are cut off Image is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Fit to Page to enlarge the photo Solution 1 Scan, resize, and print the image Borderless copy has white space around the edgesPrintout is blank CD/DVD print troubleshooting Solution 2 Use photo paper to make borderless copiesProduct does not detect the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD tray Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side upSolution 1 Change the software settings Solution 2 Load a new CD/DVD with the printable side upProduct is printing on a non-printable area of my disc Design is not centered on my disc Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Ink on the CD/DVD is not dryingProduct messages ErrorsSolution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the frontCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report To reset the product Solution 6 Reset the productSolution 7 Contact HP support for service Product stall errorSolution 2 Contact HP support Solution 1 Clear the paper jam Mechanism errorMemory is full Photo tray problemCarriage blocked Firmware revision mismatchSolution 1 Load more paper in the photo tray Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled CD/DVD tray open Solution 6 Load one sheet of paper at a timePhoto tray cannot engage Photo tray cannot disengageInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holderOpen CD/DVD tray CD/DVD holder not foundCD/DVD not found Solution 1 Verify if the software is installed correctly Scan errorsTo refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerSolution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product To check the power supply Solution 5 Check the power supplyTo check the USB connection To scan using WIA Solution 7 Try scanning with Windows Image Acquisition WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic UtilityTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queueTo verify the print driver To verify that the product is set as the default printerTo clear the print queue manually Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To check if the printer is paused or offlineTo print from Notepad Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To verify the software applicationProduct might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Double-clickAdd/Remove Programs Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product To uninstall and reinstall the productProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Missing HP Photosmart Software Solution 6 Contact HP support for serviceTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareError reading or writing the file File messagesUnreadable files. NN files could not be read File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not foundFile corrupted Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlyDisconnected Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Card access errorCard is inserted incorrectly Use only one card at a timeCD/DVD is upside down CD/DVD printing problemCard is damaged Card is not fully insertedPaper messages Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctlyOut of paper Solution 5 Clean the rollers Solution 3 Check the print settingsPaper jam or misfeed Paper mismatch Power and connection messages Wrong paper widthProduct not found Solution 2 Connect the product to the computer Communication test failedImproper shutdown Two-way communication lost Print cartridge messages Low on inkCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedPrint cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 2 Remove the tape from the print cartridges Solution 1 Insert the print cartridgesPrint cartridges missing or not detected Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Solution 1 Reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Incompatible print cartridges Solution 3 Replace the print cartridgePrint cartridges in wrong slot Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridge is not intended for use in this productTo make sure the print cartridges are installed correctly Troubleshooting To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Original HP ink depleted Previously used genuine HP cartridge installedReplace the print cartridges on Warranty HP warranty and supportBefore you call HP support After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Remove the control panel faceplate Remove the print cartridges before shipmentPack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Technical information SpecificationsPaper use Print specificationsHP inkjet supplies recycling program Material safety data sheetsPlastics Recycling programRegulatory notices FCC statement Regulatory model identification numberRegulatory notices 283 Chapter Index Symbols/Numerics286 287 288 289 290