HP C5500 manual Try to print from your computer

Page 250

Solution 4: Verify that the product is properly connected to a power source

Solution: Verify that the product is properly connected to a suitable power source.

To verify the product is connected to a suitable power source

1.Make sure that you are using the power cord provided with the product.

2.If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug.

3.Make sure the power cord is firmly connected to both the product and the power adaptor.

4.Plug the power cord directly into a power outlet.

1Power connection

2Power cord and adaptor

3Power outlet

5.Try to print from your computer.

If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product.

6.If the product cannot print and the print carriage is still stalled, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There might not be sufficient voltage for the product.

If this did not solve the issue, try the next solution.

Solution 5: Print a self-test report

Solution: Print a self-test report to see if the product can print.

Troubleshooting

Errors 247

Image 250

Contents Windows Help HP Photosmart C5500 All-in-One series Page Contents Use the photo features Print from your computerUse the copy features Use the scan featuresUse the reprint features Troubleshooting Maintain the HP All-in-OneHP warranty and support Technical informationIndex HP Photosmart C5500 All-in- One series Help OneHP Photosmart seriesC5500 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Control panel overviewLabel Icon Name and Description Display sleep state Menu overviewDisplay icons Copy MenuScan Menu Setup MenuPhoto Menu Help MenuTo enter text using the visual keyboard Enter text using the visual keyboardUse the HP Photosmart Software Use the HP Photosmart Software Overview Find more information Start Here guideFind more information Set your language and country/region Finish setting up the HP All-in- OneSet your preferences To set your language and country/regionTo set the default paper tray Enable faster browsing of photosTo turn faster browsing on or off Restore the factory defaults Set the energy save modeSet the paper tray for printing from a Bluetooth device To turn energy saving mode on or offPlay a slideshow on the display To restore the factory defaultsTo turn the demo mode on or off To turn the tips slideshow on or offTo enable printer sharing on a Windows computer Connect to a Bluetooth deviceWhat you need for a Bluetooth connection Connect to a computerTo find out the device address of the product To install and print using the Widcomm stack Manage your Bluetooth settingsTo install and print using the Microsoft stack Click View devices in rangeTo view and print Bluetooth settings View and print Bluetooth settingsChange the device name Related topics Set Bluetooth security for the HP All-in-OneTo change the device name of the product Set the security levelReset Bluetooth settings on the HP All-in-One To set the product to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices To set the product to be Not visibleTo reset the Bluetooth settings Finish setup How do I? How do Load originals Load originals and load paperTo load an original on the glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperHP Premium Inkjet Paper Recommended papers and media for printing onlyHP Premium Inkjet Transparency Film HP Bright White Inkjet PaperPapers to avoid Load full-size paper or small-size photo paper Additional papers to avoid when copyingLoad paper To load full-size paperSlide the paper-width guide to its outermost position Load andoriginals Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray Load envelopes To load envelopesLoad originals and load paper Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD trayLoad originals and load paper To load a small-size 80 mm CD/DVD on the CD/DVD tray Load originals and load paper Avoid paper jams Clear paper jams onLoad originals and load paper Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imagePrint onto a CD/DVD To print in Maximum dpi modeTo print directly onto a CD/DVD Print on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a bookletLeft-edge binding for left-to-right languages Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersTo reverse an image for iron-on transfers Print a group of addresses on labels or envelopes Print on transparenciesTo print on transparencies To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job Print a WebPrint Use the photo features Insert a memory cardPrint photos To insert a memory cardTo print photos Press Print PhotosTo create special projects Create special projects from your photosSave photos to your computer At the Print Preview screen, press Print PhotosRotate a photo Edit photos using the control panelRemove red-eye To save photosTo rotate a photo Zoom and pan to crop a photoTo crop a photo To turn off automatic photo enhancement Automatically enhance your photosPrint a frame around your photo To print a frame around your photoApply special color effects to your photos Adjust the brightness of your photosTo adjust the brightness To change the color effectsNo Effect Black & White Sepia Antique Photos Scan an image Use the scan featuresScan an original to a computer Scan an original to a memory card To scan to a computerTo save a scan to the memory card or storage device Edit a scanned imageEdit a scanned document Press Start ScanStop scanning To stop scanningMake a copy Use the copy featuresTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copying Change the copy settings for the current jobPreview your copy job To preview your copy from the control panelSet the copy paper size Set the number of copiesSet the copy paper type Control panel setting Change copy speed or qualityTo adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To set default copy settings from the control panelResize an original to fit onto letter or A4 paper Perform special copy jobsTo resize a document from the control panel Shift the left margin Crop an originalTo crop your copy from the control panel Improve the quality of a copy To correct copy quality issuesStop copying To shift the margin for your copy from the control panelEdit a photo before reprinting Use the reprint featuresMake reprints of your photos Fix a faded originalTo fix a faded original photo when making a reprint Adjust the brightness of your photos Apply special color effects to your photos Maintain the HP All-in-One Work with print cartridgesHandle the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Replace the print cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridge combination To replace the print cartridgesWork with print cartridges 101 One Use a photo print cartridge Use the print cartridge protectorRemove ink from your skin and clothing RemedyInk-backup mode output Ink-backup modeAdvanced print cartridge maintenance Exit ink-backup modeTo align newly installed print cartridges Align the print cartridgesClean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts One Clean the area around the ink nozzles To clean the area around the ink nozzles Work with print cartridges 113 Print a self-test report To print a self-test reportClean the lid backing Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the exteriorTurn off the HP All-in-One Shop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileProduct will not turn on Solution Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Work with print cartridges onSolution 4 Load paper in the input tray Solution 3 Press the On button to turn on the productDisplay shows the wrong language Wrong measurements are showing in menus on the display Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connectionTo uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Troubleshooting To install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jamsInformation on paper To clear a paper jam from the rear doorPrint quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean or replace the print catridgesSolution 2 Check the paper type Solution 1 Check the print settingsInk is not filling the text or graphics completely Solution 4 Check the print catridges Solution 5 Replace the print cartridge Solution 1 Check the paper typeSolution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlySolution 5 Check the print catridges Solution 6 Replace the print cartridge Printouts are faded or have dull colorsSolution 1 Check the print settings Solution 4 Clean the glass Clean the lid backing on Clean the glass onSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 3 Clean the rollers Solution 2 Check the print settingsPaper is not picked up from the input tray Solution 4 Contact HP support for service To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Print troubleshootingSolution 2 Align the print cartridges Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Envelopes print incorrectlySolution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not respondingSolution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Carriage stall onSolution 1 Reset the product Nothing happens when I try to printSolution 10 Reset the product Solution 2 Print a previously saved version of the documentPrint troubleshooting 155 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order onSolution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentTo preview the print layout Solution 3 Check the print cartridge Solution 4 Try printing with bordersBlank page came out while printing Memory card troubleshooting Load full-size paper or small-size photo paper onMy memory card no longer works in my digital camera Solution 1 Remove and reinsert the memory cardPhoto light next to the memory card slots is blinking Solution 1 Insert the memory card properly Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 1 Install the product software Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 2 Save the photos in a supported file format Scan troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printingScan fails Solution 1 Turn on your computerSolution 3 Install the HP Photosmart Software Scan haltsScanned image is blank Solution 4 Start the HP Photosmart SoftwareScan fails because of insufficient computer memory Scanned image is incorrectly croppedScanned image has incorrect page layout Solution 1 Adjust the brightness in the softwareText is incorrect or missing Scanned image shows dotted lines instead of textSolution 3 Select the correct OCR language Scan feature does not workSolution 2 Clean the glass and lid Solution 1 Turn on the computerNothing happens when I try to copy Copy troubleshootingSolution 3 Install or reinstall the HP Photosmart Software Solution 2 Place the original correctly on the glass Solution 5 Clear the paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyParts of the original do not appear or are cut off Solution 3 Wipe the glass and the back of the document lid Image is cropped when I make a borderless copySolution 1 Use Fit to Page to enlarge the photo Borderless copy has white space around the edges Solution 1 Scan, resize, and print the imagePrintout is blank Solution 2 Use photo paper to make borderless copies CD/DVD print troubleshootingProduct does not detect the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage area Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side up Solution 4 Load the next disc on the CD/DVD holderSolution 1 Load a CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holderSolution 2 Load a new CD/DVD with the printable side up Solution 1 Change the software settingsProduct is printing on a non-printable area of my disc Ink on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Design is not centered on my discErrors Product messagesSolution 2 Clear the paper jam from the front Solution 1 Clear the paper jam from the rear doorCarriage jam Solution 3 Make sure the print carriage can move freely Solution 5 Print a self-test report Solution 6 Reset the product To reset the productProduct stall error Solution 7 Contact HP support for serviceSolution 2 Contact HP support Mechanism error Solution 1 Clear the paper jamFirmware revision mismatch Photo tray problemCarriage blocked Memory is fullSolution 3 Remove excess paper from the photo tray Solution 1 Load more paper in the photo traySolution 5 Make sure the photo paper is not curled Photo tray cannot disengage Solution 6 Load one sheet of paper at a timePhoto tray cannot engage CD/DVD tray openSolution 2 Load the next CD/DVD on the CD/DVD holder Insert CD/DVD holderCD/DVD holder not found Open CD/DVD trayCD/DVD not found Scan errors Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running Solution 3 Verify if the Digital Imaging Monitor is runningTo check the status of the product Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller Turn on the product More information about using a USB hub Solution 12 Uninstall and then reinstall the software Click Selective Startup Unable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection To uninstall and reinstall the product Solution 3 Restart the computerSolution 4 Uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareFile messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File corruptedSolution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forwardCard access error Solution 2 Empty the Recycle Bin on your desktopBorderless printing error DisconnectedUse only one card at a time Card is inserted incorrectlyCard is not fully inserted CD/DVD printing problemCard is damaged CD/DVD is upside downPaper messages Solution 2 Make sure the paper is loaded correctly Solution 1 Replace the rear doorOut of paper Solution 3 Check the print settings Solution 5 Clean the rollersPaper jam or misfeed Paper mismatch Wrong paper width Power and connection messagesProduct not found Communication test failed Solution 2 Connect the product to the computerImproper shutdown Two-way communication lost Low on ink Print cartridge messagesCarriage stall Solution 1 Clear the paper jam from the rear door Try to print from your computer Solution 6 Reset the product Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Printing in ink-backup mode Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridgesSolution 1 Reinsert the print cartridges Solution 3 Remove and reinsert the print cartridgesSolution 4 Contact HP support Print cartridges missing or not detectedTo make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Incompatible print cartridgesPrint cartridge is not intended for use in this product Solution 1 Check the print cartridgeSolution 2 Contact HP support for service Print cartridges in wrong slotTo make sure the print cartridges are installed correctly Troubleshooting Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink depletedReplace the print cartridges on HP warranty and support WarrantyBefore you call HP support Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Remove the print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One Pack the HP All-in-One 275 HP warranty and support Specifications Technical informationPrint specifications Paper useRecycling program Material safety data sheetsPlastics HP inkjet supplies recycling programRegulatory notices Regulatory model identification number FCC statementRegulatory notices 283 Chapter Symbols/Numerics Index286 287 288 289 290