HP C4640, C4650 Print cartridge problem, To determine which print cartridge is having the problem

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Chapter 10

Solve a problem

6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The indicated print cartridges were installed incorrectly.

Print cartridge problem

The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.

To determine which print cartridge is having the problem

1.Make sure the product is on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.Open the print cartridge door.

The print carriage moves to the far right side of the product.

112 Solve a problem

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Contents Windows Help HP Photosmart C4600 series Page Contents Contents HP Photosmart C4600 series Help Help Printer parts Get to know the HP PhotosmartControl panel features Control panel featuresHP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperHP Premium Presentation Paper or HP Professional Paper Recommended papers for printingHP Photo Value Pack HP Brochure Paper or HP Superior Inkjet PaperHP Premium Inkjet Transparency Film HP Printing PaperHP Office Paper HP Iron-On TransfersLoad small-size paper a. Lower paper tray Load mediaLoad full-size paper a. Lower paper tray Related topics Information on paperPrint documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a borderless image To print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory cardPrint photo on small-size paper a. Load paper Print Print photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To print on transparencies Print on specialty mediaTo print a group of addresses on labels or envelopes To reverse an image for iron-on transfersTo print a Web Print a WebView the print resolution Print using Maximum dpiTo print in Maximum dpi mode Click the Printing Shortcuts tab To view the print resolutionPrinting shortcuts To create a printing shortcutTo change the default print settings Set the default print settingsTo delete a printing shortcut Print Scan to a computer ScanTo scan to a computer To save a scan to a memory card Scan to a memory cardStart scan Press button next to Scan to Memory Card Scan Black and White copy a. Load paper CopyCopy text or mixed documents Copy text or mixed documentsColor copy Change the copy settings on Stop the current job on To set the number of copies from the control panel Change the copy settingsTo set the paper size from the control panel To set the copy size from the control panelTo reprint an original photo Reprint photosRelated topics To save photos Save photosSave photos Printer Toolbox appears Click the Estimated Ink Level tab Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart SoftwareTo replace the cartridges Replace the cartridgesOrder ink supplies on Ink-backup mode on Order ink supplies Ink-backup modeInk-backup mode output Exit ink-backup modeCartridge warranty information Work with cartridges Support process Solve a problemIf you have a problem, follow these steps HP supportSupport phone numbers Phone support period Placing a callDqpdun After the phone support periodAdditional warranty options Uninstall and reinstall the softwareTo uninstall and reinstall the software Troubleshooting common setup issues Setup troubleshootingSolution 2 Reset the product SolutionProduct will not turn on Solution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service After setting up the product, it does not print Solve a problem To uninstall the software completely To start the installation from a Windows computerReceived a message that an Unknown Error has occurred To uninstall the software and reset the productSolve a problem Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the softwareRegistration screen does not appear Print quality troubleshootingRed X appears on the USB connect prompt To retry the USB connectionWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 6 Clean or replace the print catridges Solution 5 Check the print settingsSolution 2 Check the paper type Solution 1 Check the print settingsInk is not filling the text or graphics completely Solution 5 Replace the print cartridge Solution 4 Check the print catridgesSolution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 5 Check the print cartridges Solution 4 Clean the print cartridge nozzlesSolution 6 Replace the print cartridge Printouts are faded or have dull colors Solution 5 Check the print catridges Solution 4 Clean the glassPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the print cartridges Print troubleshootingEnvelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsMargins are not printing as expected Product prints meaningless charactersSolution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Solution 3 Check the print cartridge Solution 2 Load paper in the input trayBlank page came out while printing On button is blinking Memory card troubleshootingMy memory card no longer works in my digital camera Product does not read the memory card Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card Solution 1 Insert the memory card properlySolution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardPhotos on the memory card do not transfer to my computer Solution 3 Turn on the computer Solution 1 Install the product softwareTo install the product software Solution 2 Turn on the productSolution 2 Place the original correctly on the glass Copy troubleshootingNothing happens when I try to copy Solution 1 Turn on the productParts of the original do not appear or are cut off Solution 5 Clear the paper jamResize to Fit is not working as expected Solution 1 Scan, enlarge, and then print a copySolution 3 Wipe the glass and the back of the document lid Scan troubleshootingPrintout is blank Scanned image shows dotted lines instead of text Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing ErrorsSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidMemory is full Product messagesDoor open Firmware revision mismatchTo install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareMissing HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not foundCannot crop Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesMemory card error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Borderless printing errorUse only one card at a time Solution 2 Push the memory card all the way forwardCard access error Out of disk spaceCard is not fully inserted Paper messagesCard is inserted incorrectly Card is damagedInk is drying Power and connection messagesPaper orientation error Print cartridge messagesNeed alignment or alignment failed Low on inkSolution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedPrint cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridgesCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP supportPrint cartridges missing or not detected Solution 1 Reinsert the print cartridgesSolve a problem Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 1 Check the print cartridge Solution 3 Replace the print cartridgeIncompatible print cartridges Print cartridge is not intended for use in this product Solution 2 Contact HP support for servicePrint cartridges in wrong slot Solve a problem To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solve a problem Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Original HP ink has been depleted Previously used genuine HP cartridge installedGeneral printer error Solve a problem To stop a print job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper useHP inkjet supplies recycling program Power consumptionItaliano Chemical SubstancesRegulatory model identification number Toxic and hazardous substance tableVcci Class B compliance statement for users in Japan FCC statementHP Photosmart C4600 series declaration of conformity Noise emission statement for GermanyIndex Symbols/Numerics132
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C4640, C4680, C4650 specifications

The HP C4600 and C4680 printers are versatile and efficient all-in-one inkjet devices that cater to both home and office needs. Renowned for their multifunctionality, these printers provide capabilities such as printing, scanning, and copying, thereby eliminating the need for multiple devices and saving valuable space.

Both models are characterized by their compact and sleek design, making them suitable for various environments. The C4600 is geared towards users seeking reliable performance in a compact package, while the C4680 builds on this foundation with added features and enhanced functionality. One of the key aspects of these printers is their user-friendly interface, which typically includes a straightforward control panel for easy navigation and management of print jobs.

The printing technology employed in the HP C4600 and C4680 models utilizes thermal inkjet technology, ensuring sharp, vibrant prints with accurate color reproduction. Users can expect high-quality documents with resolutions reaching up to 4800 x 1200 optimized dpi. This level of detail makes these printers suitable for both text documents and color images, allowing for professional-quality output.

In terms of speed, both models are competitive within their class, with the C4680 often exhibiting faster print rates compared to the C4600. The C4600 can typically produce about 30 pages per minute for black and white prints, while the C4680's speed can be slightly higher for color and monochrome documents.

Connectivity is another area where these printers shine. They support USB connections for direct printing from computers, but many users appreciate the wireless capabilities of the C4680, which allows for seamless printing from smartphones and tablets. This wireless technology enables easy access to printing tasks from anywhere within the home or office, enhancing productivity.

One notable characteristic is the energy efficiency of both models, which is in line with HP’s commitment to environmentally-friendly practices. They often feature energy-saving modes that automatically reduce power consumption during idle times, contributing to lower energy bills and a smaller carbon footprint.

In summary, the HP C4600 and C4680 printers combine functionality, ease of use, and quality, making them excellent choices for users looking for reliable all-in-one solutions. With their robust printing technologies, user-friendly features, and connectivity options, they cater well to diverse printing needs while ensuring excellent output quality and efficiency.
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