HP C4680, C4650, C4640 manual Solve a problem

Page 56

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready and that you are using a supported operating system. For more information, see the Readme file.

•Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product, and then turn it on again.

•If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again.

•After you check the connections, try restarting your computer. Turn off the product, and then turn it on again.

•If necessary, remove and then install the software you installed with the product again. For more information, see “Uninstall and reinstall the software”

on page 48.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

Solve a problem

Setup troubleshooting

53

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Contents Windows Help HP Photosmart C4600 series Page Contents Contents HP Photosmart C4600 series Help Help Get to know the HP Photosmart Printer partsControl panel features Control panel featuresPaper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Photo Value PackHP Brochure Paper or HP Superior Inkjet Paper HP Premium Presentation Paper or HP Professional PaperHP Printing Paper HP Office PaperHP Iron-On Transfers HP Premium Inkjet Transparency FilmLoad media Load small-size paper a. Lower paper trayLoad full-size paper a. Lower paper tray Information on paper Related topicsTo print from a software application PrintPrint documents To print a borderless image Print photosPrint photos saved on your computer To print a photo on photo paper Print photo on small-size paper a. Load paper Print photos from a memory cardOff applies no HP Real Life Technologies to the image Print Print photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes Print on specialty media To print a group of addresses on labels or envelopesTo reverse an image for iron-on transfers To print on transparenciesPrint a Web To print a WebTo print in Maximum dpi mode Print using Maximum dpiView the print resolution To view the print resolution Printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo delete a printing shortcut Set the default print settingsTo change the default print settings Print To scan to a computer ScanScan to a computer Scan to a memory card To save a scan to a memory cardStart scan Press button next to Scan to Memory Card Scan Copy Copy text or mixed documentsCopy text or mixed documents Black and White copy a. Load paperColor copy Change the copy settings on Stop the current job on Change the copy settings To set the paper size from the control panelTo set the copy size from the control panel To set the number of copies from the control panelReprint photos To reprint an original photoRelated topics Save photos To save photosSave photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabReplace the cartridges To replace the cartridgesOrder ink supplies on Ink-backup mode on Ink-backup mode Ink-backup mode outputExit ink-backup mode Order ink suppliesCartridge warranty information Work with cartridges Solve a problem If you have a problem, follow these stepsHP support Support processPhone support period Placing a call Support phone numbersAfter the phone support period DqpdunTo uninstall and reinstall the software Uninstall and reinstall the softwareAdditional warranty options Setup troubleshooting Troubleshooting common setup issuesProduct will not turn on SolutionSolution 2 Reset the product Solution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solve a problem To start the installation from a Windows computer Received a message that an Unknown Error has occurredTo uninstall the software and reset the product To uninstall the software completelySolve a problem To run the Disk Cleanup utility More information about the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message againPrint quality troubleshooting Red X appears on the USB connect promptTo retry the USB connection Registration screen does not appearWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeSolution 5 Check the print settings Solution 6 Clean or replace the print catridgesInk is not filling the text or graphics completely Solution 1 Check the print settingsSolution 2 Check the paper type Solution 4 Check the print catridges Solution 5 Replace the print cartridgeSolution 1 Check the paper type Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 6 Replace the print cartridge Solution 4 Clean the print cartridge nozzlesSolution 5 Check the print cartridges Printouts are faded or have dull colors Solution 4 Clean the glass Solution 5 Check the print catridgesPrintouts seem blurry or fuzzy Printouts have vertical streaks Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Ink streaks on the back of the paperPrint troubleshooting Solution 2 Align the print cartridgesSolution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Envelopes print incorrectlyProduct prints meaningless characters Margins are not printing as expectedSolution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Blank page came out while printing Solution 2 Load paper in the input traySolution 3 Check the print cartridge My memory card no longer works in my digital camera Memory card troubleshootingOn button is blinking Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory cardSolution 1 Insert the memory card properly Product does not read the memory cardPhotos on the memory card do not transfer to my computer Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerCopy troubleshooting Nothing happens when I try to copySolution 1 Turn on the product Solution 2 Place the original correctly on the glassSolution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Resize to Fit is not working as expectedPrintout is blank Scan troubleshootingSolution 3 Wipe the glass and the back of the document lid Scanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of textErrors Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missingProduct messages Door openFirmware revision mismatch Memory is fullMissing HP Photosmart Software Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages Cannot cropSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error Memory card errorSolution 2 Push the memory card all the way forward Card access errorOut of disk space Use only one card at a timePaper messages Card is inserted incorrectlyCard is damaged Card is not fully insertedPower and connection messages Paper orientation errorPrint cartridge messages Ink is dryingLow on ink Need alignment or alignment failedSolution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesTo make sure the print cartridges are installed correctly Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contactsCopper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup modeSolution 1 Reinsert the print cartridges Print cartridges missing or not detectedSolve a problem Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product Solve a problem Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solve a problem Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Previously used genuine HP cartridge installed Original HP ink has been depletedGeneral printer error Solve a problem Stop the current job To stop a print job from the productStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Material safety data sheets Eco-TipsPaper use PlasticsPower consumption HP inkjet supplies recycling programChemical Substances ItalianoToxic and hazardous substance table Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany HP Photosmart C4600 series declaration of conformitySymbols/Numerics Index132
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C4640, C4680, C4650 specifications

The HP C4600 and C4680 printers are versatile and efficient all-in-one inkjet devices that cater to both home and office needs. Renowned for their multifunctionality, these printers provide capabilities such as printing, scanning, and copying, thereby eliminating the need for multiple devices and saving valuable space.

Both models are characterized by their compact and sleek design, making them suitable for various environments. The C4600 is geared towards users seeking reliable performance in a compact package, while the C4680 builds on this foundation with added features and enhanced functionality. One of the key aspects of these printers is their user-friendly interface, which typically includes a straightforward control panel for easy navigation and management of print jobs.

The printing technology employed in the HP C4600 and C4680 models utilizes thermal inkjet technology, ensuring sharp, vibrant prints with accurate color reproduction. Users can expect high-quality documents with resolutions reaching up to 4800 x 1200 optimized dpi. This level of detail makes these printers suitable for both text documents and color images, allowing for professional-quality output.

In terms of speed, both models are competitive within their class, with the C4680 often exhibiting faster print rates compared to the C4600. The C4600 can typically produce about 30 pages per minute for black and white prints, while the C4680's speed can be slightly higher for color and monochrome documents.

Connectivity is another area where these printers shine. They support USB connections for direct printing from computers, but many users appreciate the wireless capabilities of the C4680, which allows for seamless printing from smartphones and tablets. This wireless technology enables easy access to printing tasks from anywhere within the home or office, enhancing productivity.

One notable characteristic is the energy efficiency of both models, which is in line with HP’s commitment to environmentally-friendly practices. They often feature energy-saving modes that automatically reduce power consumption during idle times, contributing to lower energy bills and a smaller carbon footprint.

In summary, the HP C4600 and C4680 printers combine functionality, ease of use, and quality, making them excellent choices for users looking for reliable all-in-one solutions. With their robust printing technologies, user-friendly features, and connectivity options, they cater well to diverse printing needs while ensuring excellent output quality and efficiency.
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