HP C4580, C4599 manual Troubleshooting and support, Uninstall and reinstall the software

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3 Troubleshooting and support

Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the product software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the product from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

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Contents Basics Guide Hewlett-Packard Company notices Contents Network setup If you want toWhat you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkWireless ad hoc network setup To connect the productWhat you need for an ad hoc network Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkCreate a network profile for other operating systems Connect to additional computers on a network Configure your firewall to work with HP products Restore network defaults Manage your network settingsPrint network settings Advanced firewall informationTurn the wireless radio on and off Print the wireless network testHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewStart Here guide Find more informationLoad paper Onscreen HelpTo load full-size paper To load small-size photo paper in the input trayAvoid paper jams Print a photo on photo paperTo print photos Scan an imageTo scan to a computer Replace the print cartridges To replace the print cartridgesOne overview HP All-in-One overview Troubleshooting common setup issues Troubleshooting and supportUninstall and reinstall the software To uninstall and reinstall the softwareSetup troubleshooting Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 5 Load paper in the input trayTo run the Network Diagnostic tool Network troubleshootingThis prints the Wireless Network Test To check a wired Ethernet connectionThis prints the Network Configuration To check a wireless connectionTo print the Network Configuration Make sure the product is on the networkTo restart the HP Network Device Support service Make sure the HP Network Devices Support service is runningTo access the HP Photosmart C4500 All-in-One series home Make sure the product is online and readyClear paper jams Print cartridge troubleshootingIf you have a problem, follow these steps Support processSystem requirements Product specificationsTechnical information Regulatory noticesWarranty HP product Duration of limited warrantyXHPERXUJ UDQDLV
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