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To access the HP Photosmart C4500 All-in-One series home page
▲On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer.) In the Address box, type the URL of the product as it was shown on the Network Configuration Page (for example, http://192.168.1.101.)
The HP Photosmart C4500
NOTE: If you are using a proxy server in your browser, you might need to disable it to access the Embedded Web Server.
If you can access the HP Photosmart C4500
If you cannot access the HP Photosmart C4500
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the HP Photosmart C4500
If you are able to access the home page and use your HP Photosmart C4500
If you are able to access the HP Photosmart C4500
Step 4: Make sure the product is online and ready
To check the printer status
1.Do one of the following, depending on your operating system:
•Windows XP: Click Start, point to Printers and Faxes, and then select View/Details.
•Windows Vista: Click Start, point to Control Panel, and then select Printers and Faxes.
2.Do one of the following, depending on the printer status:
•If the product says Offline,
•If the product says Paused,
3.Try using the product over the network.
If you can use the product after performing the steps above but find that the symptoms persist as you continue to use the product, your firewall might be interfering. For more information see “Configure your firewall to work with HP products” on page 8. If you still cannot use the product over the network, continue to the next section for additional troubleshooting help.
Step 5: Make sure the HP Network Devices Support service is running
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.Do one of the following, depending on your operating system:
•Windows XP: Click Start,
•Windows Vista: Click Start,
Network troubleshooting | 25 |