HP C4580 Make sure the product is on the network, To check a wireless connection, Network Status

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Chapter 3

To check a wireless connection

1.Make sure that the wireless radio on your computer is turned on.

2.If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network.

a. Depending on your operating system:

•Windows XP: Click Start, point to Control Panel, point to Network Connections, and then select View/Details.

OR

Windows XP: Click Start, point to Settings, point to Control Panel, point to Network Connections, and then select View/Details.

•Windows Vista: Click Start, point to Control Panel, point to Network Connections, and then click View Network Status and Tasks.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should change to Connected.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

If you are able to access the Internet, you can also access the HP Network Assistant at http:// www.hp.com/sbso/wireless/tools-setup.html?jumpid=reg_R1002_USEN for help in setting up a network.

Step 2: Make sure that the HP All-in-One is connected to your network

If your product is not connected to the same network as your computer, you will not be able to use the product over the network. Follow the steps described in this section to find out if your product is actively connected to the correct network.

A: Make sure the product is on the network

▲Print the product Network Configuration Page, then check the Network Status and URL.

To print the Network Configuration Page

a. Press the Wireless button on the product.

b. Press the button next to the down arrow on the display until Wireless Settings is highlighted, and then press OK.

c. Press the button next to the down arrow on the display until Print Network Configuration Page is highlighted, and then press OK.

This prints the Network Configuration Page.

Troubleshooting

Network Status

URL

•If the Network Status is Ready, the product is actively connected to a network.

•If the Network Status is Offline, the product is not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of the Network Troubleshooting section) and follow any recommendations.

The URL shown here is the network address assigned to the product by your router. You will need this address for step 2.

and support

B:Check to see if you can access the HP Photosmart C4500 All-in-One series home page

After you establish that the computer and the HP All-in-One both have active connections to a network, you can verify if they are on the same network by accessing the HP Photosmart C4500 All- in-One series home page. (The home page is a Web page that resides within the HP All-in-One.)

24 Troubleshooting and support

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Contents
Basics Guide Hewlett-Packard Company notices Contents Network setup If you want toWhat you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkWireless ad hoc network setup To connect the productWhat you need for an ad hoc network Create a network profile for other operating systems Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network Configure your firewall to work with HP products Restore network defaults Manage your network settingsPrint network settings Advanced firewall informationTurn the wireless radio on and off Print the wireless network testHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewStart Here guide Find more informationLoad paper Onscreen HelpTo load full-size paper To load small-size photo paper in the input trayAvoid paper jams Print a photo on photo paperTo scan to a computer Scan an imageTo print photos Replace the print cartridges To replace the print cartridgesOne overview HP All-in-One overview Troubleshooting common setup issues Troubleshooting and supportUninstall and reinstall the software To uninstall and reinstall the softwareSetup troubleshooting Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 5 Load paper in the input trayTo run the Network Diagnostic tool Network troubleshootingThis prints the Wireless Network Test To check a wired Ethernet connectionThis prints the Network Configuration To check a wireless connectionTo print the Network Configuration Make sure the product is on the networkTo restart the HP Network Device Support service Make sure the HP Network Devices Support service is runningTo access the HP Photosmart C4500 All-in-One series home Make sure the product is online and readyClear paper jams Print cartridge troubleshootingIf you have a problem, follow these steps Support processSystem requirements Product specificationsTechnical information Regulatory noticesWarranty HP product Duration of limited warrantyXHPERXUJ UDQDLV
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