HP Pro 8500A Premium - A910n Printer is having problems sending a manual fax Solution

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Chapter 9

•Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the printer with a PBX phone system or an ISDN line.

•If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.

The printer is having problems sending a manual fax

Solution:

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

124 Solve a problem

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Contents Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesContents Copy HP Digital SolutionsScan Fax Work with ink cartridges Solve a problemWeb Contents Solve copy problems Technical information HP supplies and accessories Printer management tools Additional fax setupNetwork setup Embedded Web server Accessibility Get startedVisual MobilityFront view Eco-TipsUnderstand the printer parts Printing supplies area Overview of buttons and lights Use the printer control panelBack view HP Officejet Pro 8500A A910a-f LabelHP OfficeJet Pro 8500A A910g-z Control-panel display icons Icon PurposeIcon Purpose Change printer settings Finding the printer model numberSelect print media Recommended papers for printing and copyingHP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load media Load mediaLoad standard-size media Load envelopes To load envelopesLoad cards and photo paper To load cards and photo paperTo load transparencies Load transparenciesLoad custom-size media Insert a memory device To insert a memory cardInstall the accessories To connect a storage deviceInstall the duplexer Install TrayTo install the duplexer To install TrayMaintain the printer Turn on accessories in the printer driverClean the scanner glass Clean the exterior Clean the automatic document feederTo clean the rollers or separator pad Turn the printer offPrint Print documentsPrint brochures Print documents WindowsPrint documents Mac OS Print brochures WindowsPrint on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or BestPrint photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Print photos from a memory deviceQuality Best or Maximum dpi To print selected photosTo print camera-selected photos using the Dpof standard Print Dpof photosSet up custom sizes Mac OS Print on special and custom-size paperPrint borderless documents Print on special or custom-size paper Mac OSBorderless Printing option, click Print Borderless Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows HP ePrintPrint on both sides duplexing Chapter Scan to a computer ScanScan an original Touch Start Scan Scan using WebscanScan to a memory card To scan using Webscan Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the document is loaded correctlyHP Digital Solutions What are HP Digital Solutions?HP Direct Digital Filing HP Digital FaxRequirements For Scan to E-mail, Fax to E-mail Set up the HP Digital SolutionsSet up HP Direct Digital Filing Set Up Scan to Network Folder WindowsMac OS Embedded Web server EWSSet Up Scan to E-mail Configure other e-mail optionsSet up the outgoing e-mail profiles Set the Outgoing E-mail ProfilesOn the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use Scan to E-mail Use the HP Digital SolutionsUse HP Scan to Network Folder Use HP Digital Fax Change copy settings CopyCopy documents To copy documentsTo change copy settings for a single job Send a standard fax FaxSend a fax Send a standard fax from the computer To send a standard fax from the printer control panelSend a fax manually from a phone To send a fax manually from an extension phoneSend a fax using monitor dialing Send a fax from memorySchedule a fax to send later To send a fax from memoryTouch Start Fax To schedule a fax from the printer control panelSend a fax in Error Correction Mode Send a fax to multiple recipientsTo receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only OffReprint received faxes from memory Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panelTo forward faxes from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up group speed-dial entriesTo change speed-dial entries To change group speed-dial entriesChange fax settings Configure the fax headerDelete speed-dial entries Print a list of speed-dial entriesChange the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the dial type Set the dial typeTo change the answer ring pattern for distinctive ring Set the redial options Set the fax speedTouch to select Tone Dialing or Pulse Dialing To set the redial optionsFax and digital phone services Set the fax sound volumeTo set the fax sound volume Touch Fax Sound VolumeUse reports Print fax confirmation reportsPrint fax error reports Print and view the fax log Clear the fax logPrint the details of the last fax transaction Print a Caller ID ReportTo view the Call History Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadsRelated topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Store printheads Store printing suppliesStore ink cartridges HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers$OJ«ULH After the phone support period General troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAlignment fails Something on the page is missing or incorrect Printer takes a long time to printBlank or partial page printed Solve print quality problems Placement of the text or graphics is wrongGeneral print quality troubleshooting Meaningless characters printCheck the printheads and ink cartridges Check the paper qualityCheck the print settings Ink is smearingInk is not filling the text or graphics completely Check the document fileOutput is faded or dull colored Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colorsUse a higher print quality setting Check the graphics placementColors do not line up correctly Check the paper typePrinthead maintenance Text or graphics are streakedTo print the print quality diagnostic To check printhead healthTo align the printheads To calibrate the linefeed To clean the printheadsPrintheads To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Media is not coming out correctlySolve copy problems No copy came outSize is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparentSolve scan problems Printer prints half a page, then ejects the paperPaper mismatch Scanner did nothingScan takes too long Part of the document did not scan or text is missingText cannot be edited Check the originalsError messages appear Scanned image quality is poorReload document and then restart job Original is a second-generation photo or pictureImage quality is better when printed Scan defects are apparentGraphics look different from the original Take steps to improve the scan qualitySize is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printerSolve fax problems 119 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookPrinter is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not printComputer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Solve HP Digital Solutions problems Solve problems using HP Web sitesSolving HP Direct Digital Filing problems Printer is not set up correctly on the networkDisk is full Network folder has not been set up correctlyServer name cannot be found or resolved Sending large e-mail messages Solving HP Digital Fax problemsFilename prefix has not been set up correctly Incorrect date and time on faxes Error conditions are interfering with HP Digital FaxInternal memory is full Check the memory device Solve memory device problemsPrinter cannot read the memory device Solve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory device Check the memory device slotSolve wireless problems Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkCheck to see if you can access the EWS To access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingCheck your network setup Embedded Web server cannot be openedCheck the computer Check your Web browserTroubleshoot installation issues Hardware installation suggestionsHP software installation suggestions Check the hardware connectionsSolve network problems Verify installation preliminariesGeneral network troubleshooting Problems connecting to a wired networkUnderstand the Self Test Diagnostic To reset the printers network settingsUnderstand the network configuration To print the Self Test DiagnosticUnderstand the network configuration 149 Clear jams Clear paper jams To clear a jamChapter Avoid paper jams To clear a paper jam in the automatic document feederWarranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Feature CapacityProcessor and memory specifications System requirementsPrinter processor Operating system compatibilityMedia specifications Network protocol specificationsEmbedded Web server specifications Understand specifications for supported media Understand supported sizes Media size Tray DuplexerStandard media sizes EnvelopesMedia size Tray Duplexer CardsPhoto media Other mediaDuplexer Paper 60 to 105 g/m2 Tray Type Weight Capacity Set minimum marginsGuidelines for printing on both sides of a Media Left Right Top Bottom MarginFax specifications Print specificationsCopy specifications Scan specifications HP Web site specificationsEnvironmental specifications Electrical specificationsAcoustic emission specifications Memory device specificationsMemory card specifications USB flash drivesRegulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 171 Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation Appendix a Technical information European Union regulatory notice Regulatory model numberDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges and printheadsHP media Additional fax setup Set up faxing parallel phone systemsSelect the correct fax setup for your home or office USAOther equipment or services sharing your fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax lineTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mailTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterBack view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Serial-type fax setup Test fax setupTo test fax setup via the printer control panel Network setup Change basic network settingsChange advanced network settings View and print network settingsView IP settings Change IP settingsConfigure the printer’s firewall settings Set link speedCreating and using firewall rules Limit Touch Restore Network Defaults, and then select Yes Set up the printer for wireless communicationReset network settings Understand 802.11 wireless network settings Communication modeSecurity settings Network name SsidChange the connection method Test the wireless connectionGuidelines for ensuring wireless network security Uninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo add hardware addresses to a WAP Other guidelinesTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, methodPage Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Errors Windows Printhead problemFax memory full Printer disconnectedCartridge Problem Solution 1 Turn the printer off and onSolution 2 Install the printheads correctly Solution 3 Clean the electrical contactsSolution 2 Install the ink cartridges correctly Solution 3 Replace the ink cartridgePaper Mismatch Cartridge cradle cannot movePrinter is out of paper Printer OfflinePrinter Paused Document failed to printPreviously used ink cartridge installed Symbols/Numerics IndexPage Page OCR Page Page Twain 240

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