HP Pro 8500A Plus - A910g, Pro 8500A - A910a, Pro 8500A Premium - A910n manual

Page 241

Index

printer software (Windows) about 225

opening 225 printhead latch, locating 12 printheads

aligning 101 clean 102

clean contacts manually 103 health, check 100 maintaining 99

ordering online 188 replace 105 status 100, 148 supported 158

processor specifications 158 pulse dialing 74

Q

quality, troubleshoot copy 111 diagnostic page 100 print 94

scan 114

R

radio interference reducing 222 regulatory information 172

radio, turn off 215 rear access panel clear jams 150

illustration 13 receive faxes

auto answer mode 73 automatically 63 blocking numbers 67 forwarding 65 manually 63 polling 65

rings to answer 73 troubleshoot 122, 125

recycle

print cartridges 177 redial options, setting 75 reduce fax 66

regulatory information 167, 172 regulatory model number 175 replace

ink cartridges 84 printheads 105

report

wireless test 221

reports confirmation, fax 77 error, fax 78

fax test failed 116 reprint

faxes from memory 65 right navigation button 14, 15 rings to answer 73

S

save

faxes in memory 64 scan

error messages 114

from printer control panel 43 from Webscan 44

OCR 45 quality 114 Scan screen 16

scan specifications 165 slow 113 troubleshoot 112

Scan screen 16 scanner glass clean 30

load originals 21 locating 11

schedule fax 61

Secure Digital memory card insert 27

security

wireless communication 221 wireless settings 220

self test diagnostic page information on 147 print 148

send faxes basic fax 57 manually 59 memory, from 60 monitor dialing 60, 62 schedule 61 troubleshoot 122, 124, 127

send scans for OCR 45 troubleshoot 112

serial number 148 serial phone systems

countries/regions with 190 setup types 191

settings copy 55 network 215

speed, fax 75 volume, fax 76

Setup 17 setup

answering machine (parallel phone systems) 206

answering machine and modem (parallel phone systems) 207

computer modem (parallel phone systems) 199

computer modem and answering machine (parallel phone systems) 207

computer modem and voice line (parallel phone systems) 202

computer modem and voice mail (parallel phone systems) 211

distinctive ringing 73 distinctive ringing (parallel

phone systems) 196 DSL (parallel phone

systems) 194 fax scenarios 191 fax, with parallel phone

systems 190

ISDN line (parallel phone systems) 195

PBX system (parallel phone systems) 195

separate fax line (parallel phone systems) 193 shared phone line (parallel phone systems) 197

test fax 213

voice mail (parallel phone systems) 198

voice mail and computer modem (parallel phone systems) 211

size

scans, troubleshoot 116 troubleshoot copy 110

skew, troubleshoot copy 111 print 108 scan 114

slow print, troubleshoot 93

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Contents Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesContents Scan HP Digital SolutionsCopy Fax Web Solve a problemWork with ink cartridges Contents Solve copy problems Technical information HP supplies and accessories Network setup Additional fax setupPrinter management tools Embedded Web server Get started AccessibilityVisual MobilityUnderstand the printer parts Eco-TipsFront view Printing supplies area Back view Use the printer control panelOverview of buttons and lights Label HP Officejet Pro 8500A A910a-fHP OfficeJet Pro 8500A A910g-z Icon Purpose Control-panel display iconsIcon Purpose Finding the printer model number Change printer settingsRecommended papers for printing and copying Select print mediaHP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper Load an original on the scanner glass Tips for selecting and using mediaHP Photo Value Packs To load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the document feeder tray Load standard-size media Load mediaTo load media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperLoad custom-size media Load transparenciesTo load transparencies To insert a memory card Insert a memory deviceTo connect a storage device Install the accessoriesInstall Tray Install the duplexerTo install the duplexer To install TrayClean the scanner glass Turn on accessories in the printer driverMaintain the printer Clean the automatic document feeder Clean the exteriorTurn the printer off To clean the rollers or separator padPrint documents PrintPrint documents Windows Print brochuresPrint documents Mac OS Print brochures WindowsPrint brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or BestPrint on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos from a memory device Print photos on photo paper Mac OSQuality Best or Maximum dpi To print selected photosPrint Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Set up custom sizes Mac OSPrint borderless documents Print on special or custom-size paper Mac OSPrint borderless documents Mac OS Print borderless documents WindowsBorderless Printing option, click Print Borderless Print on both sides duplexing HP ePrintPerform two-sided printing Windows Chapter Scan an original ScanScan to a computer Scan to a memory card Scan using WebscanTouch Start Scan Make sure the scanner glass or ADF window is clean To scan using WebscanScanning documents as editable text Make sure the document is loaded correctlyWhat are HP Digital Solutions? HP Digital SolutionsHP Direct Digital Filing HP Digital FaxRequirements Set up HP Direct Digital Filing Set up the HP Digital SolutionsFor Scan to E-mail, Fax to E-mail Windows Set Up Scan to Network FolderMac OS Embedded Web server EWSConfigure other e-mail options Set Up Scan to E-mailSet up the outgoing e-mail profiles Set the Outgoing E-mail ProfilesOn the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use HP Scan to Network Folder Use the HP Digital SolutionsUse Scan to E-mail Use HP Digital Fax Copy Change copy settingsCopy documents To copy documentsTo change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTo send a fax manually from an extension phone Send a fax manually from a phoneSend a fax from memory Send a fax using monitor dialingTo send a fax from memory Schedule a fax to send laterTouch Start Fax To schedule a fax from the printer control panelSend a fax to multiple recipients Send a fax in Error Correction ModeReceive a fax manually Receive a faxTo receive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only OffPoll to receive a fax Reprint received faxes from memoryForward faxes to another number To reprint faxes in memory from the printer control panelSet automatic reduction for incoming faxes Set the paper size for received faxesTo forward faxes from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up and change speed-dial entries Set up speed-dial entriesTo set up group speed-dial entries Set up and change group speed-dial entriesTo change speed-dial entries To change group speed-dial entriesConfigure the fax header Change fax settingsDelete speed-dial entries Print a list of speed-dial entriesSet the number of rings before answering Set the answer mode Auto answerChange the answer ring pattern for distinctive ring To change the answer ring pattern for distinctive ring Set the dial typeTo set the dial type Set the fax speed Set the redial optionsTouch to select Tone Dialing or Pulse Dialing To set the redial optionsSet the fax sound volume Fax and digital phone servicesTo set the fax sound volume Touch Fax Sound VolumePrint fax confirmation reports Use reportsPrint fax error reports Clear the fax log Print and view the fax logPrint the details of the last fax transaction Print a Caller ID ReportTo view the Call History HP Apps WebMarketsplash by HP Information on ink cartridges and the printheads Work with ink cartridgesReplace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Store ink cartridges Store printing suppliesStore printheads If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period$OJ«ULH Solve printing problems General troubleshooting tips and resourcesAfter the phone support period Alignment fails Printer shuts down unexpectedlyPrinter is not responding nothing prints Blank or partial page printed Printer takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrong Solve print quality problemsMeaningless characters print General print quality troubleshootingCheck the printheads and ink cartridges Check the paper qualityInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileColors are printing as black and white Output is faded or dull coloredWrong colors are printing Printout shows bleeding colorsCheck the graphics placement Use a higher print quality settingColors do not line up correctly Check the paper typeText or graphics are streaked Printhead maintenanceTo check printhead health To print the print quality diagnosticTo align the printheads Printheads To clean the printheadsTo calibrate the linefeed To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Media is not coming out correctlyNo copy came out Solve copy problemsDocuments are missing or faded Copies are blankSize is reduced Copy defects are apparent Copy quality is poorPrinter prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothingPart of the document did not scan or text is missing Scan takes too longText cannot be edited Check the originalsScanned image quality is poor Error messages appearReload document and then restart job Original is a second-generation photo or pictureScan defects are apparent Image quality is better when printedGraphics look different from the original Take steps to improve the scan qualityFax test failed Solve fax problemsSize is reduced Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failedSolve fax problems 119 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionPrinter is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Phone cord that came with my printer is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printSolve problems using HP Web services Solve problems using HP Web sites and servicesComputer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites Solve HP Digital Solutions problemsSolving HP Direct Digital Filing problems Printer is not set up correctly on the networkServer name cannot be found or resolved Network folder has not been set up correctlyDisk is full Filename prefix has not been set up correctly Solving HP Digital Fax problemsSending large e-mail messages Internal memory is full Error conditions are interfering with HP Digital FaxIncorrect date and time on faxes Printer cannot read the memory device Solve memory device problemsCheck the memory device General network troubleshooting Solve wired Ethernet network problemsPrinter cannot read photos on the memory device Check the memory device slotBasic wireless troubleshooting Solve wireless problemsMake sure the wireless 802.11 light is turned on Restart components of the wireless networkRun the Wireless Network Test Advanced wireless troubleshootingMake sure that the printer is connected to your network To check a wireless connectionTo access the EWS Check to see if you can access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Advanced firewall information Solve printer management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEmbedded Web server cannot be opened Check your network setupCheck the computer Check your Web browserHardware installation suggestions Troubleshoot installation issuesHP software installation suggestions Check the hardware connectionsVerify installation preliminaries Solve network problemsGeneral network troubleshooting Problems connecting to a wired networkTo reset the printers network settings Understand the Self Test DiagnosticTo print the Self Test Diagnostic Understand the network configurationUnderstand the network configuration 149 Clear jams To clear a jam Clear paper jamsChapter To clear a paper jam in the automatic document feeder Avoid paper jamsTechnical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Feature CapacitySystem requirements Processor and memory specificationsPrinter processor Operating system compatibilityEmbedded Web server specifications Network protocol specificationsMedia specifications Understand supported sizes Media size Tray Duplexer Understand specifications for supported mediaStandard media sizes EnvelopesCards Media size Tray DuplexerPhoto media Other mediaDuplexer Paper 60 to 105 g/m2 Set minimum margins Tray Type Weight CapacityGuidelines for printing on both sides of a Media Left Right Top Bottom MarginCopy specifications Print specificationsFax specifications HP Web site specifications Scan specificationsEnvironmental specifications Electrical specificationsMemory device specifications Acoustic emission specificationsMemory card specifications USB flash drivesRegulatory information Vcci Class B compliance statement for users in Japan FCC statementGloss of housing of peripheral devices for Germany LED indicator statementNoise emission statement for Germany Appendix a Regulatory information 171 Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Appendix a Technical information Regulatory model number European Union regulatory noticeDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Order printing supplies online HP supplies and accessoriesSupplies Ink cartridges and printheadsHP media Set up faxing parallel phone systems Additional fax setupUSA Select the correct fax setup for your home or officeOther equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSLTo set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the printer with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitterBack view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Test fax setup Serial-type fax setupTo test fax setup via the printer control panel Change basic network settings Network setupChange advanced network settings View and print network settingsChange IP settings View IP settingsConfigure the printer’s firewall settings Set link speedCreating and using firewall rules Limit Reset network settings Set up the printer for wireless communicationTouch Restore Network Defaults, and then select Yes Communication mode Understand 802.11 wireless network settingsSecurity settings Network name SsidGuidelines for ensuring wireless network security Test the wireless connectionChange the connection method Guidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo add hardware addresses to a WAP Other guidelinesTo uninstall from a Macintosh computer, method To uninstall from a Windows computer, methodPage HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web serverTo open the embedded Web server About cookiesHow do I? Printhead problem Errors WindowsFax memory full Printer disconnectedSolution 1 Turn the printer off and on Cartridge ProblemSolution 2 Install the printheads correctly Solution 3 Clean the electrical contactsSolution 3 Replace the ink cartridge Solution 2 Install the ink cartridges correctlyPaper Mismatch Cartridge cradle cannot movePrinter Offline Printer is out of paperPrinter Paused Document failed to printPreviously used ink cartridge installed Index Symbols/NumericsPage Page OCR Page Page Twain 240
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