HP Pro 8500A - A910a manual Solve network problems, Verify installation preliminaries

Page 150

Chapter 9

Verify installation preliminaries

•Make sure to use the installation CD that contains the correct HP software for your operating system.

•Before installing HP software, make sure that all other programs are closed.

•If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

•If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support).

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

•If you are unable to install the HP software, verify that:

ƕAll cable connections to the computer and the printer are secure.

ƕThe network is operational and the network hub is turned on.

ƕAll applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

ƕMake sure the printer is installed on the same subnet as the computers that use the printer.

ƕIf the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.

•If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

ƕPrint the printer’s network configuration page.

ƕClick Start, then click Printers or Printers and Faxes. - Or -

Click Start, click Control Panel, and then double-click Printers.

ƕRight-click the printer icon, click Properties, and then click the Ports tab.

ƕSelect the TCP/IP port for the printer, and then click Configure Port.

ƕCompare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

ƕClick OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

•If the Network light on the printer control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

•Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

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Contents Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesContents HP Digital Solutions ScanCopy Fax Solve a problem WebWork with ink cartridges Contents Solve copy problems Technical information HP supplies and accessories Additional fax setup Network setupPrinter management tools Embedded Web server Visual AccessibilityGet started MobilityEco-Tips Understand the printer partsFront view Printing supplies area Use the printer control panel Back viewOverview of buttons and lights HP Officejet Pro 8500A A910a-f LabelHP OfficeJet Pro 8500A A910g-z Control-panel display icons Icon PurposeIcon Purpose Change printer settings Finding the printer model numberSelect print media Recommended papers for printing and copyingRecommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper Tips for selecting and using media Load an original on the scanner glassHP Photo Value Packs Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the document feeder tray Load media Load standard-size mediaTo load media Load envelopes To load envelopesLoad cards and photo paper To load cards and photo paperLoad transparencies Load custom-size mediaTo load transparencies Insert a memory device To insert a memory cardInstall the accessories To connect a storage deviceTo install the duplexer Install the duplexerInstall Tray To install TrayTurn on accessories in the printer driver Clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feederTo clean the rollers or separator pad Turn the printer offPrint Print documentsPrint documents Mac OS Print brochuresPrint documents Windows Print brochures WindowsPrint on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint photos Print on envelopes Mac OSPrint photos on photo paper Windows Quality Best or Maximum dpi Print photos on photo paper Mac OSPrint photos from a memory device To print selected photosTo print camera-selected photos using the Dpof standard Print Dpof photosPrint borderless documents Set up custom sizes Mac OSPrint on special and custom-size paper Print on special or custom-size paper Mac OSPrint borderless documents Windows Print borderless documents Mac OSBorderless Printing option, click Print Borderless HP ePrint Print on both sides duplexingPerform two-sided printing Windows Chapter Scan Scan an originalScan to a computer Scan using Webscan Scan to a memory cardTouch Start Scan Scanning documents as editable text To scan using WebscanMake sure the scanner glass or ADF window is clean Make sure the document is loaded correctlyHP Direct Digital Filing HP Digital SolutionsWhat are HP Digital Solutions? HP Digital FaxRequirements Set up the HP Digital Solutions Set up HP Direct Digital FilingFor Scan to E-mail, Fax to E-mail Mac OS Set Up Scan to Network FolderWindows Embedded Web server EWSSet up the outgoing e-mail profiles Set Up Scan to E-mailConfigure other e-mail options Set the Outgoing E-mail ProfilesOn the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use the HP Digital Solutions Use HP Scan to Network FolderUse Scan to E-mail Use HP Digital Fax Copy documents Change copy settingsCopy To copy documentsTo change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelSend a fax manually from a phone To send a fax manually from an extension phoneSend a fax using monitor dialing Send a fax from memoryTouch Start Fax Schedule a fax to send laterTo send a fax from memory To schedule a fax from the printer control panelSend a fax in Error Correction Mode Send a fax to multiple recipientsReceive a fax Receive a fax manuallyTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel OffForward faxes to another number Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the printer control panelSet the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesTo change speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entriesDelete speed-dial entries Change fax settingsConfigure the fax header Print a list of speed-dial entriesSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the dial type To change the answer ring pattern for distinctive ringTo set the dial type Touch to select Tone Dialing or Pulse Dialing Set the redial optionsSet the fax speed To set the redial optionsTo set the fax sound volume Fax and digital phone servicesSet the fax sound volume Touch Fax Sound VolumeUse reports Print fax confirmation reportsPrint fax error reports Print the details of the last fax transaction Print and view the fax logClear the fax log Print a Caller ID ReportTo view the Call History Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadsCheck the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Store printing supplies Store ink cartridgesStore printheads Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers$OJ«ULH General troubleshooting tips and resources Solve printing problemsAfter the phone support period Printer shuts down unexpectedly Alignment failsPrinter is not responding nothing prints Printer takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Solve print quality problems Placement of the text or graphics is wrongCheck the printheads and ink cartridges General print quality troubleshootingMeaningless characters print Check the paper qualityInk is not filling the text or graphics completely Check the print settingsInk is smearing Check the document fileWrong colors are printing Output is faded or dull coloredColors are printing as black and white Printout shows bleeding colorsColors do not line up correctly Use a higher print quality settingCheck the graphics placement Check the paper typePrinthead maintenance Text or graphics are streakedTo print the print quality diagnostic To check printhead healthTo align the printheads To clean the printheads PrintheadsTo calibrate the linefeed To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctlySolve copy problems No copy came outCopies are blank Documents are missing or fadedSize is reduced Copy quality is poor Copy defects are apparentPaper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Scanner did nothingText cannot be edited Scan takes too longPart of the document did not scan or text is missing Check the originalsReload document and then restart job Error messages appearScanned image quality is poor Original is a second-generation photo or pictureGraphics look different from the original Image quality is better when printedScan defects are apparent Take steps to improve the scan qualitySolve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printerSolve fax problems 119 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookPrinter is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not printSolve problems using HP Web sites and services Solve problems using HP Web servicesComputer cannot receive faxes Fax to PC and Fax to Mac Solving HP Direct Digital Filing problems Solve HP Digital Solutions problemsSolve problems using HP Web sites Printer is not set up correctly on the networkNetwork folder has not been set up correctly Server name cannot be found or resolvedDisk is full Solving HP Digital Fax problems Filename prefix has not been set up correctlySending large e-mail messages Error conditions are interfering with HP Digital Fax Internal memory is fullIncorrect date and time on faxes Solve memory device problems Printer cannot read the memory deviceCheck the memory device Printer cannot read photos on the memory device Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory device slotMake sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkMake sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions PrintingCheck the computer Check your network setupEmbedded Web server cannot be opened Check your Web browserHP software installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsGeneral network troubleshooting Solve network problemsVerify installation preliminaries Problems connecting to a wired networkUnderstand the Self Test Diagnostic To reset the printers network settingsUnderstand the network configuration To print the Self Test DiagnosticUnderstand the network configuration 149 Clear jams Clear paper jams To clear a jamChapter Avoid paper jams To clear a paper jam in the automatic document feederWarranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Product features and capacities Printer specificationsPhysical specifications Feature CapacityPrinter processor Processor and memory specificationsSystem requirements Operating system compatibilityNetwork protocol specifications Embedded Web server specificationsMedia specifications Standard media sizes Understand specifications for supported mediaUnderstand supported sizes Media size Tray Duplexer EnvelopesPhoto media Media size Tray DuplexerCards Other mediaDuplexer Paper 60 to 105 g/m2 Guidelines for printing on both sides of a Tray Type Weight CapacitySet minimum margins Media Left Right Top Bottom MarginPrint specifications Copy specificationsFax specifications Environmental specifications Scan specificationsHP Web site specifications Electrical specificationsMemory card specifications Acoustic emission specificationsMemory device specifications USB flash drivesRegulatory information FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Gloss of housing of peripheral devices for GermanyNoise emission statement for Germany Appendix a Regulatory information 171 Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation Appendix a Technical information European Union regulatory notice Regulatory model numberDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheadsHP media Additional fax setup Set up faxing parallel phone systemsSelect the correct fax setup for your home or office USAOther equipment or services sharing your fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax lineTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mailTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitterBack view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Serial-type fax setup Test fax setupTo test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settingsConfigure the printer’s firewall settings View IP settingsChange IP settings Set link speedCreating and using firewall rules Limit Set up the printer for wireless communication Reset network settingsTouch Restore Network Defaults, and then select Yes Security settings Understand 802.11 wireless network settingsCommunication mode Network name SsidTest the wireless connection Guidelines for ensuring wireless network securityChange the connection method To add hardware addresses to a WAP Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network Other guidelinesTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, methodPage HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Fax memory full Errors WindowsPrinthead problem Printer disconnectedSolution 2 Install the printheads correctly Cartridge ProblemSolution 1 Turn the printer off and on Solution 3 Clean the electrical contactsPaper Mismatch Solution 2 Install the ink cartridges correctlySolution 3 Replace the ink cartridge Cartridge cradle cannot movePrinter Paused Printer is out of paperPrinter Offline Document failed to printPreviously used ink cartridge installed Symbols/Numerics IndexPage Page OCR Page Page Twain 240
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