HP Pro 8500A Plus - A910g manual Embedded Web server cannot be opened, Check your network setup

Page 148

Chapter 9

NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the printer is connected to a computer with a USB cable.

Embedded Web server cannot be opened

Check your network setup

•Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

•Make sure the network cable is securely connected to the printer.

•Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.

NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the printer is connected to a computer with a USB cable.

Check your Web browser

•Make sure the Web browser meets the minimum system requirements. For more information, see System requirements.

•If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your Web browser.

•Make sure JavaScript and cookies are enabled in your Web browser. For more information, see the documentation available with your Web browser.

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch right arrow, select Setup , select Network, and then select Print Network Settings.

•Ping the printer using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS- DOS prompt:

C:\Ping 123.123.123.123

Or, in Mac OS X, use one of the following methods:

ƕOpen Terminal (available in the Applications > Utilities folder) and type the following: ping 123.123.123

ƕOpen the Network Utility (available in the Applications > Utilities folder) and click the Ping tab.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

144 Solve a problem

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Contents Officejet PRO 8500A Page HP Officejet Pro 8500A A910 e-All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesContents Scan HP Digital SolutionsCopy Fax Web Solve a problemWork with ink cartridges Contents Solve copy problems Technical information HP supplies and accessories Network setup Additional fax setupPrinter management tools Embedded Web server Accessibility Get startedVisual MobilityUnderstand the printer parts Eco-TipsFront view Printing supplies area Back view Use the printer control panelOverview of buttons and lights HP Officejet Pro 8500A A910a-f LabelHP OfficeJet Pro 8500A A910g-z Control-panel display icons Icon PurposeIcon Purpose Change printer settings Finding the printer model numberSelect print media Recommended papers for printing and copyingHP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper Load an original on the scanner glass Tips for selecting and using mediaHP Photo Value Packs To load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the document feeder tray Load standard-size media Load mediaTo load media Load envelopes To load envelopesLoad cards and photo paper To load cards and photo paperLoad custom-size media Load transparenciesTo load transparencies Insert a memory device To insert a memory cardInstall the accessories To connect a storage deviceInstall the duplexer Install TrayTo install the duplexer To install TrayClean the scanner glass Turn on accessories in the printer driverMaintain the printer Clean the exterior Clean the automatic document feederTo clean the rollers or separator pad Turn the printer offPrint Print documentsPrint brochures Print documents WindowsPrint documents Mac OS Print brochures WindowsPrint on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or BestPrint on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OS Print photos from a memory deviceQuality Best or Maximum dpi To print selected photosTo print camera-selected photos using the Dpof standard Print Dpof photosSet up custom sizes Mac OS Print on special and custom-size paperPrint borderless documents Print on special or custom-size paper Mac OSPrint borderless documents Mac OS Print borderless documents WindowsBorderless Printing option, click Print Borderless Print on both sides duplexing HP ePrintPerform two-sided printing Windows Chapter Scan an original ScanScan to a computer Scan to a memory card Scan using WebscanTouch Start Scan To scan using Webscan Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the document is loaded correctlyHP Digital Solutions What are HP Digital Solutions?HP Direct Digital Filing HP Digital FaxRequirements Set up HP Direct Digital Filing Set up the HP Digital SolutionsFor Scan to E-mail, Fax to E-mail Set Up Scan to Network Folder WindowsMac OS Embedded Web server EWSSet Up Scan to E-mail Configure other e-mail optionsSet up the outgoing e-mail profiles Set the Outgoing E-mail ProfilesOn the Scan tab, click E-mail Address Book Set Up HP Digital Fax Use HP Scan to Network Folder Use the HP Digital SolutionsUse Scan to E-mail Use HP Digital Fax Change copy settings CopyCopy documents To copy documentsTo change copy settings for a single job Send a fax FaxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelSend a fax manually from a phone To send a fax manually from an extension phoneSend a fax using monitor dialing Send a fax from memorySchedule a fax to send later To send a fax from memoryTouch Start Fax To schedule a fax from the printer control panelSend a fax in Error Correction Mode Send a fax to multiple recipientsReceive a fax manually Receive a faxTo receive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only OffReprint received faxes from memory Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panelSet automatic reduction for incoming faxes Set the paper size for received faxesTo forward faxes from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up group speed-dial entriesTo change speed-dial entries To change group speed-dial entriesChange fax settings Configure the fax headerDelete speed-dial entries Print a list of speed-dial entriesSet the number of rings before answering Set the answer mode Auto answerChange the answer ring pattern for distinctive ring To change the answer ring pattern for distinctive ring Set the dial typeTo set the dial type Set the redial options Set the fax speedTouch to select Tone Dialing or Pulse Dialing To set the redial optionsFax and digital phone services Set the fax sound volumeTo set the fax sound volume Touch Fax Sound VolumeUse reports Print fax confirmation reportsPrint fax error reports Print and view the fax log Clear the fax logPrint the details of the last fax transaction Print a Caller ID ReportTo view the Call History Web HP AppsMarketsplash by HP Work with ink cartridges Information on ink cartridges and the printheadsReplace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Store ink cartridges Store printing suppliesStore printheads If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers$OJ«ULH Solve printing problems General troubleshooting tips and resourcesAfter the phone support period Alignment fails Printer shuts down unexpectedlyPrinter is not responding nothing prints Blank or partial page printed Printer takes a long time to printSomething on the page is missing or incorrect Solve print quality problems Placement of the text or graphics is wrongGeneral print quality troubleshooting Meaningless characters printCheck the printheads and ink cartridges Check the paper qualityCheck the print settings Ink is smearingInk is not filling the text or graphics completely Check the document fileOutput is faded or dull colored Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colorsUse a higher print quality setting Check the graphics placementColors do not line up correctly Check the paper typePrinthead maintenance Text or graphics are streakedTo print the print quality diagnostic To check printhead healthTo align the printheads Printheads To clean the printheadsTo calibrate the linefeed To clean the printhead contacts manually Chapter To replace the printheads Chapter Solve print quality problems 107 Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Media is not coming out correctlySolve copy problems No copy came outDocuments are missing or faded Copies are blankSize is reduced Copy quality is poor Copy defects are apparentSolve scan problems Printer prints half a page, then ejects the paperPaper mismatch Scanner did nothingScan takes too long Part of the document did not scan or text is missingText cannot be edited Check the originalsError messages appear Scanned image quality is poorReload document and then restart job Original is a second-generation photo or pictureImage quality is better when printed Scan defects are apparentGraphics look different from the original Take steps to improve the scan qualityFax test failed Solve fax problemsSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printerSolve fax problems 119 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookPrinter is having problems sending and receiving faxes Solve fax problems 123 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Fax again Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not printSolve problems using HP Web services Solve problems using HP Web sites and servicesComputer cannot receive faxes Fax to PC and Fax to Mac Solve HP Digital Solutions problems Solve problems using HP Web sitesSolving HP Direct Digital Filing problems Printer is not set up correctly on the networkServer name cannot be found or resolved Network folder has not been set up correctlyDisk is full Filename prefix has not been set up correctly Solving HP Digital Fax problemsSending large e-mail messages Internal memory is full Error conditions are interfering with HP Digital FaxIncorrect date and time on faxes Printer cannot read the memory device Solve memory device problemsCheck the memory device Solve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory device Check the memory device slotSolve wireless problems Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless networkAdvanced wireless troubleshooting Run the Wireless Network TestTo check a wireless connection Make sure that the printer is connected to your networkCheck to see if you can access the EWS To access the EWSMake sure the printer is on the network Network StatusMake sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingCheck your network setup Embedded Web server cannot be openedCheck the computer Check your Web browserTroubleshoot installation issues Hardware installation suggestionsHP software installation suggestions Check the hardware connectionsSolve network problems Verify installation preliminariesGeneral network troubleshooting Problems connecting to a wired networkUnderstand the Self Test Diagnostic To reset the printers network settingsUnderstand the network configuration To print the Self Test DiagnosticUnderstand the network configuration 149 Clear jams Clear paper jams To clear a jamChapter Avoid paper jams To clear a paper jam in the automatic document feederWarranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Feature CapacityProcessor and memory specifications System requirementsPrinter processor Operating system compatibilityEmbedded Web server specifications Network protocol specificationsMedia specifications Understand specifications for supported media Understand supported sizes Media size Tray DuplexerStandard media sizes EnvelopesMedia size Tray Duplexer CardsPhoto media Other mediaDuplexer Paper 60 to 105 g/m2 Tray Type Weight Capacity Set minimum marginsGuidelines for printing on both sides of a Media Left Right Top Bottom MarginCopy specifications Print specificationsFax specifications Scan specifications HP Web site specificationsEnvironmental specifications Electrical specificationsAcoustic emission specifications Memory device specificationsMemory card specifications USB flash drivesRegulatory information FCC statement Vcci Class B compliance statement for users in JapanGloss of housing of peripheral devices for Germany LED indicator statementNoise emission statement for Germany Appendix a Regulatory information 171 Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation Appendix a Technical information European Union regulatory notice Regulatory model numberDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Page Page Third-party licenses 183 Technical information Third-party licenses 185 Appendix a Page HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges and printheadsHP media Additional fax setup Set up faxing parallel phone systemsSelect the correct fax setup for your home or office USAOther equipment or services sharing your fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax lineTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mailTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterBack view of the printer Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 207 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 211 Back view of the printer Serial-type fax setup Test fax setupTo test fax setup via the printer control panel Network setup Change basic network settingsChange advanced network settings View and print network settingsView IP settings Change IP settingsConfigure the printer’s firewall settings Set link speedCreating and using firewall rules Limit Reset network settings Set up the printer for wireless communicationTouch Restore Network Defaults, and then select Yes Understand 802.11 wireless network settings Communication modeSecurity settings Network name SsidGuidelines for ensuring wireless network security Test the wireless connectionChange the connection method Uninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo add hardware addresses to a WAP Other guidelinesTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, methodPage Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web serverAbout cookies To open the embedded Web serverHow do I? Errors Windows Printhead problemFax memory full Printer disconnectedCartridge Problem Solution 1 Turn the printer off and onSolution 2 Install the printheads correctly Solution 3 Clean the electrical contactsSolution 2 Install the ink cartridges correctly Solution 3 Replace the ink cartridgePaper Mismatch Cartridge cradle cannot movePrinter is out of paper Printer OfflinePrinter Paused Document failed to printPreviously used ink cartridge installed Symbols/Numerics IndexPage Page OCR Page Page Twain 240

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