HP 7210v manual HP All-in-One is having problems sending and receiving faxes

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Troubleshooting information

Chapter 16

not hear a dial tone, contact your telephone company and have them check the line.

●Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One. For more information on setting up your HP All-in-One for faxing, see Fax setup.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

●If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

●Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. To check the setting, press Setup and then press 7. The language and country/ region settings appear on the control panel display. If the country/region setting is incorrect, press OK and follow the prompts on the control panel display to change it.

●Make sure you connect your HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP All-in-One to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The HP All-in-One is having problems sending and receiving faxes

Solution Make sure the HP All-in-One is turned on. Look at the control panel display on the HP All-in-One. If the control panel display is blank and the light next to the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

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HP Officejet 7200 All-in-One series

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Contents HP Officejet 7200 All-in-One series User Guide Safety information Contents Use a memory card or PictBridge camera Contents Use HP Instant Share Set up your network 132 Hewlett-Packard Limited Warranty Statement Troubleshooting informationIndex 229 HP All-in-One at a glance HP All-in-One overviewLabel Description Label Name and Description Control panel overviewChapter Menu overview Setup menuFax menu Reduce/Enlarge menu Copy menuUSB-connected Windows Photo menuProof Sheet menu Scan To menuTo open the HP Director Access the HP Image Zone software WindowsUse the HP Image Zone to do more with your HP All-in- One Network-connectedHP Image Zone Button Name and PurposeUse the HP Image Zone window Feature PurposeServices Icon Feature and Purpose Products Icon Feature and PurposeHP Gallery Help Use the HP Image Zone Dock menu Image ZoneTo display the HP Image Zone Dock menu Device Tasks Icon Purpose Manage and Share Icon Purpose Manage and Share Feature PurposeFind more information Onscreen help from your device Support topicReadme Connection information Supported software Setup instructions featuresSupported connection types Use printer sharing Macintosh OS Connect using EthernetConnect using a USB cable Use Windows printer sharingUse Webscan Work with photos Transfer photos using a Windows computerTransfer photos Edit photos using a Windows computer Transfer photos using a MacintoshEdit photos Share photos using a Windows computer Edit photos using a MacintoshShare photos Share photos using a Macintosh Print photos Print photos using a Windows computerPrint photos using a Macintosh Work with photos To load an original in the automatic document feeder Load originals and load paperLoad originals Load an original in the automatic document feederTo load an original on the glass Choose papers for printing and copyingLoad an original on the glass Recommended papersWe do not recommend copying to the following papers Load paperPapers to avoid We do not recommend printing to the following papersTo load full-size paper Load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load postcards or Hagaki cards in the main input tray Load postcards or Hagaki cardsTo load postcards or Hagaki cards in the optional rear tray Load other types of paper Load envelopesTo load envelopes Tips PaperPaper Tips Avoid paper jamsPictBridge camera Use a memory card orMemory card slots and camera port Transfer digital images to your computer Chapter Print a proof sheet Print photos from a proof sheetComplete the proof sheet Scan a proof sheet Set photo print optionsUse the Photo menu to set photo print options Setting DescriptionChange photo print options Set new photo print options defaultsPrint individual photos Print photos directly from a memory cardCreate borderless prints Deselect photos Print photos from a PictBridge-compatible digital cameraPrint a Dpof file Print the current photoTo print camera-selected photos Press Start Copy Black or Start Copy Color Use the copy featuresSet the copy paper size To set the paper size from the control panelPaper type Suggested paper size settingsPaper type Control panel setting Set the copy paper typeTo change the copy quality from the control panel Increase copy speed or qualityMake multiple copies of the same original Select an input tray for copyingTo select an input tray from the control panel Press Start Copy Black Copy a two-page black-and-white documentMake two-sided copies To copy a two-page document from the control panelPress Reduce/Enlarge Make a borderless copy of a photoPress Start Copy Color Copy a photo onto a full-size Copy a photo several times on one Resize an original to fit onto letter or A4 paper Resize an original using custom settingsCopy a faded original Copy a legal-size document onto letter paperTo copy an overexposed photo from the control panel Copy a document that has been faxed several timesEnhance light areas of your copy To copy a blurred document from the control panelMake a poster Prepare a color iron-on transfer Change default copy settingsStop copying Scan to an application Use the scan featuresScan an original network-connected Scan an original USB-connectedSend a scan to an HP Instant Share destination Send a scan to a memory card Stop scanning Print from a software application Print from your computerWindows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobTo stop a print job from the HP All-in-One To change all other print settingsStop a print job Macintosh usersFax setup USA Choose the right fax setup for your home or officeFax setup Recommended fax setup for serial-type phone systems Select your fax setup caseOther equipment/services sharing your fax line Recommended fax setup for parallel-type phone systemsYou answered Yes to questions 4, 5, and 6 only Back view of the HP All-in-One Case B Set up your HP All-in-One with DSLTo set up your HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up your HP All-in-One with DSL To set up your HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up your HP All-in-One with a shared voice/fax lineTo set up your HP All-in-One with voice mail To set up your HP All-in-One with a computer modem Example of a parallel splitter Case H Shared voice/fax line with computer modemSet up your HP All-in-One to a computer with one phone port Fax setup Set up your HP All-in-One to a computer with two phone ports Fax setup Case I Shared voice/fax line with answering machine Example of a parallel splitter Set up your HP All-in-One to a computer with one phone port Fax setup Set up your HP All-in-One to a computer with two phone ports Fax setup Set up your HP All-in-One to a computer with one phone port Fax setup 100 To test your fax setup from the control panel Test your fax setupSet up the HP All-in-One to receive faxes Use the fax featuresChoose the recommended answer mode for your setup User Guide 103 Press Start Fax Black Set the answer modeSend a fax Send a basic faxSend two-sided originals Print fax confirmation reportsSend a fax manually from a phone Send a fax using redialPress Start Fax Black or Start Fax Color Send a fax using speed dialsSchedule a fax Press Redial/PauseSend a fax from memory Cancel a scheduled faxSend a fax using monitor dialing To change or cancel a scheduled fax from the control panelSet the number of rings before answering Receive a faxReceive a fax manually Poll to receive a fax Set the date and timeSet the fax header Enter text and symbolsPrint fax error reports Enter text using the keypad on the control panelPrint reports Print other reports Set up speed dialingCreate speed-dial entries Create group speed-dial entries Update speed-dial entriesDelete speed-dial entries Change the fax resolution and lighter/darker settingsChange the fax resolution To change the resolution from the control panelSet new default settings Change the lighter/darker settingSet fax options Set the paper size for received faxes Adjust the volumeSet tone or pulse dialing Change the answer ring pattern distinctive ringing Cancel fax forwardingTo cancel fax forwarding from the control panel Forward faxes to another numberRedial a busy or unanswered number automatically Set backup fax receptionSet automatic reduction for incoming faxes Set the fax speed Use error correction modeTo set backup fax reception from the control panel To change the ECM setting from the control panelTo reprint faxes in memory from the control panel Fax speed settingReprint or delete the faxes in memory To set the fax speed from the control panelTo delete all the faxes in memory from the control panel To cancel a number you are dialingFax over the Internet Stop faxingOverview Use HP Instant ShareGet started Send images using your HP All-in-OneSend photos from a memory card If you are using Macintosh OS If you are using a Windows-based computerSend a scanned image If you are using a Macintosh Send images using your computerTo use the HP Image Zone software Send images using the HP Image Zone software WindowsTo use the HP Instant Share client application Share images using the HP Director Macintosh OS Choose a recommended Ethernet network Set up your networkSwitch from a USB connection to a network connection To switch a USB connection to a network connectionComputer gateway Router gatewayEthernet connection to a wired network without Internet Connect to an Ethernet network Ethernet connection to a wireless networkConnect your HP All-in-One What you needTo install your HP All-in-One software Install the software for a network connectionFor Windows For Macintosh Double-click the HP All-in-One installer iconManage your network Connect additional computersUse the HP All-in-One control panel Use the Embedded Web Server To access the Embedded Web Server Configuration page definitionsParameter Description General network settingsParameter Wireless network settings Signal Strength Miscellaneous Ascii Network glossaryHEX Print cartridges HP reorder number Order suppliesOrder paper, transparency film, or other media Order print cartridgesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order accessoriesAccessory and HP model number Order other suppliesUser Guide 151 Clean the glass Clean the HP All-in-OneMaintain your HP All-in-One Clean the exterior Clean the lid backingTo check the ink levels from the HP Director Windows Check the estimated ink levelsClick the Estimated Ink Level tab Print a self-test report Handle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesMaintain your HP All-in-One User Guide 159 Use a gray photo print cartridge Use a photo print cartridgeUse the print cartridge protector Align the print cartridges Clean the print cartridge contacts Clean the print cartridgesTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Set the power save time Change the device settingsSet the scroll speed Set the prompt delay time Self-maintenance soundsRestore the factory defaults Before you call HP Support Troubleshooting informationMy HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileMy USB cable is not connected Control panel display shows the wrong language 172 User Guide 173 HP All-in-One does not print User Guide 175 Minimum system checks screen appears Software installation troubleshootingRed X appears on the USB connect prompt Some of the icons are missing in the HP Director Received a message that an unknown error has occurredDigital Imaging Monitor does not appear in the system tray Fax Setup Wizard does not startRegistration screen does not appear Solution Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Double-click the Applications HP All-in-One Software folder Fax setup troubleshootingLaunch Reinstall To uninstall from a Macintosh computerFax hardware test failed Solution To test your fax setupFax test failed Phone cord connected to correct port on fax test failed Dial tone detection test failed Solution Fax line condition test failed SolutionHP All-in-One is having problems sending and receiving faxes User Guide 185 HP All-in-One is having problems sending a manual fax User Guide 187 188 Fax tones are recorded on my answering machine Solution 190 To extend your phone cord Am having problems faxing over the Internet SolutionPaper troubleshooting Operational troubleshootingPaper has jammed the HP All-in-One Solution Paper has jammed the automatic document feeder Solution Paper has jammed the optional two-sided printing accessory Place one or two fingers in the notch, as shown in Figure Face plate To clean the rollers or separator pad Rollers Separator pad User Guide 199 Print cartridge troubleshooting Memory card troubleshooting Print troubleshootingMy document did not print Device update Windows Device updateTo use device update Device update Macintosh Returning your HP All-in-One for service Warranty upgradesGet HP support HP customer support Call elsewhere in the world User Guide 207 Call HP Korea customer support Call HP Japan customer support HP Quick Exchange Service JapanRemove print cartridges from a nonfunctional HP All-in-One Remove print cartridges from a functional HP All-in-OneUser Guide 211 Remove the control panel overlay and pack your HP All-in-One User Guide 213 Duration of limited warranty Hewlett-Packard Limited Warranty StatementLimitation of warranty Les Ulis Cedex User Guide 217 Paper-tray capacities Technical informationPaper sizes Print margin specificationsPrint specifications Fax specifications Energy consumption Protecting the environment Ozone productionRecycling program Material safety data sheetsPaper use PlasticsFCC statement User Guide 225 226 Geräuschemission Declaration of conformity European Economic Area Index Symbols/NumericsDarken User Guide 231 232 User Guide 233 Two-sided printing accessory User Guide 235 236 Q5560-90101
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7210v, 7210 specifications

The HP 7210, 7210v, and 7210xi are multifunction printers designed to cater to the diverse needs of both home office environments and small to medium-sized businesses. Each model brings a unique set of features and technologies, along with robust performance characteristics that ensure high-quality printing, copying, scanning, and faxing.

The HP 7210 series printers are equipped with HP’s advanced thermal inkjet technology, which provides precise and vibrant print quality. This technology allows users to produce borderless color photos and sharp text documents, making it ideal for creative projects as well as everyday business tasks. The resolution can reach up to 4800 x 1200 optimized dpi, ensuring that images come out with stunning clarity and detail.

One of the standout features of these models is their large touchscreen interfaces, which allow for straightforward navigation through various functions. The intuitive menus simplify printing tasks, enabling users to quickly select options such as duplex printing or creating a multi-page document. The HP 7210xi, in particular, includes enhanced connectivity options, allowing users to print wirelessly from a range of devices, including laptops, tablets, and smartphones. This flexibility is crucial in today’s mobile working environment.

Additionally, these printers support various media types and sizes, ranging from standard A4 sheets to envelopes and glossy photo paper. This versatility accommodates a wide range of printing needs, whether for business reports, marketing materials, or personal photos.

Energy efficiency is another important characteristic of the HP 7210 series. These printers are designed to minimize power consumption during operation as well as in standby mode, contributing to lower energy costs and a smaller environmental footprint.

Furthermore, the HP 7210 models come with built-in automatic document feeders, which streamline the scanning and copying of multi-page documents, enhancing productivity and efficiency. With high-capacity ink cartridges available, users can also benefit from a lower cost per page, making them an economical option for high-volume printing.

Overall, the HP 7210, 7210v, and 7210xi multifunction printers combine quality, functionality, and efficiency, making them reliable choices for users looking to enhance their productivity in various tasks. Their advanced features, user-friendly design, and eco-friendly technologies contribute to an outstanding printing experience.
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