HP 6600 - H7 manual Solve fax problems, Scan defects are apparent, Blank pages, Size is reduced

Page 103

Scan defects are apparent

•Blank pages

Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass.

•Too light or dark

◦Try adjusting the settings. Be sure to use the correct resolution and color settings.

◦The original image might be very light or dark or might be printed on colored paper.

•Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. For more information, see Maintain the printer.

•Black dots or streaks

◦Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. For more information, see Maintain the printer. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced.

◦The defects might be on the original and are not a result of the scanning process.

•Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•Size is reduced

The HP software settings might be set to reduce the scanned image. See the HP printer software Help for more information about changing the settings.

Solve fax problems

This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup.

If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•The fax test failed

•The display always shows Phone Off Hook

Solve fax problems

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Contents User Guide HP OﬃcejetUser Guide HP Officejet 6600 e-All-in- One seriesHewlett-Packard Company notices Safety informationAccessibility Copyright informationPage Get started ContentsPrint Copy ScanWork with ink cartridges Web ServicesSolve a problem Technical information HP supplies and accessories Network setup Additional fax setupEmbedded web server E Printer management toolsToolbox Windows HP Utility Mac OSMobility Accessibility1 Get started VisualConserve Printing Supplies Manage PowerFront view Understand the printer partsPrinting supplies area Back view Use the printer control panelOverview of buttons and lights Wireless light The light is on when the 802.11 wireless feature is on Control panel display iconsCancel button Stops a job, exits a menu, or exits settings Right arrow button Navigates through settings in the menusTo select a different mode Change printer settingsTo change settings for a mode Select the modeSelect print media HP Digital SolutionsChange the printer settings Find the printer model numbertwo-sided use. They are the perfect choice for producing professional Recommended papers for printing and copyingquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the ADF Load standard-size media Load mediaTo load standard-size media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperTo load custom-size media Load custom-size mediaMaintain the printer Clean the scanner glassClean the exterior To clean the scanner glassClean the automatic document feeder Update the printerTo clean the rollers or separator pad Turn off the printer Print documents 2 PrintPrint documents Windows Print brochuresPrint documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Windows Print brochures Mac OSPrint on envelopes Mac OS Print on envelopes WindowsPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print on special or custom-size paper Mac OS Set up custom sizes Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Print borderless documents To scan an original to a computer from the printer control panel 3 ScanScan an original Scan to a computerTo scan using Webscan Scan using Webscan4. Touch Start Scan To scan an original from HP scanning software Mac OS Scanning documents as editable textTo scan documents as editable text WindowsMake sure the text on the document is clear Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the document is loaded correctlySave your file in the correct format Choose the correct profileTo copy documents Change copy settings4 Copy Copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single job3. Touch Start Black or Start Color Send a fax 5 FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computer4. Touch Start Black or Start Color To send a fax manually from an extension phone Send a fax manually from a phoneSend a fax To send a fax using monitor dialing from the printer control panel Send a fax using monitor dialing3. Touch Scan and Fax Send a fax from memorySchedule a fax to send later To send a fax from memoryTo send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax 2. Touch Cancel Scheduled FaxReceive a fax manually Receive a faxTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel 3. Touch Backup Fax Reception 4. Touch On, On Error Only, or OffTo reprint faxes in memory from the printer control panel To set up poll to receive a fax from the printer control panelPoll to receive a fax Forward faxes to another numberTo set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers5. Touch Add Numbers Add numbers to the junk fax listTo add a number to the junk fax list 3. Touch Junk Fax BlockerFax to PC and Fax to Mac requirements Print a Junk Fax ReportTo print a Junk Fax Report 4. Touch Print Reports, and then touch Junk Fax ListTo modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC and Fax to Mac settingsTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries To modify settings from the HP software Mac OSDelete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries 2. Touch Fax Setup, and then touch Speed Dial SetupPrint a list of speed-dial entries Change fax settingsConfigure the fax header 3. Touch Fax Setup, and then touch Speed Dial SetupTo set the number of rings before answering Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the answer modeTo change the answer ring pattern for distinctive ring 3. Touch Fax Setup, and then select Advanced Fax SetupSet the dial type Set the redial options3. Touch Fax Sound Volume Set the fax sound volume2. Touch Fax Setup, and then touch Advanced Fax Setup To set the fax sound volumeFax over Internet Protocol Fax and digital phone servicesUse reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsTo set the printer to print fax error reports automatically 3. Touch Fax Error ReportTo clear the fax log Print the details of the last fax transactionPrint a Caller ID Report View the Call HistoryPrinter Apps 6 Web ServicesWhat are Web Services? HP ePrintSet up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel a. Touch Enter Proxy Use Web ServicesSet up Web Services using the embedded web server Print using HP ePrintManage Printer Apps Find the printer’s email addressTurn off HP ePrint Use Printer Apps2. Touch Remove Web Services Remove Web ServicesInformation on ink cartridges and the printhead 7 Work with ink cartridgesRelated topics Printing with black or color ink only Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesUsage information collection Store printing supplies2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collectionIf you have a problem, follow these steps 8 Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support periodHP support Solve printer problems General troubleshooting tips and resourcesAfter the phone support period The printer shuts down unexpectedly Check the power and power connectionsCheck the printer setup Check the HP software installationThe printer prints slowly Check any personal firewall software installed on the computerSolution 1 Use a lower print quality setting Solution 2 Check the ink levelsCheck the Print Quality Diagnostic page Solution 3 Contact HP supportClean the printhead Check the media settingsCheck the page-orientation setting Placement of the text or graphics is wrongCheck the margin settings Check the color print settingsSolution 1 Make sure you are using original HP ink cartridges Print quality troubleshootingPrint quality troubleshooting Solution 4 Check the paper type Solution 3 Check the paper loaded in the input traySolution 6 Print and evaluate a print quality report Solution Solution 5 Check the print settingsTo print a print quality report Solution 7 Contact HP support To clean the printhead from the control panel Printhead maintenanceTo clean the printhead from Toolbox Windows Align the printhead To clean the printhead from HP Utility Mac OS3. In the Information And Support section, click Clean Printheads To clean the printhead from the embedded web server EWSMedia is not picked up from a tray Solve paper-feed problemsTo align the printhead from the embedded web server EWS Media is not supported for the printer or trayPages are skewing Solve copy problemsCheck the power No copy came outSize is reduced Check the settingsCopies are blank Documents are missing or fadedCheck the printer Copy quality is poorCopy defects are apparent Take steps to improve the copy qualityScanner did nothing Solve scan problemsThe printer prints half a page, then ejects the paper Paper mismatchPart of the document did not scan or text is missing Scan takes too longText cannot be edited Reload document and then restart job Error messages appearScanned image quality is poor Check the originalsThe scanned image is skewed crooked The image quality is better when printedGraphics look different from the original Scan at a higher resolution Text or images on the back of a two-sided original appear in the scanSize is reduced Solve fax problemsScan defects are apparent Blank pagesThe fax test failed The Fax Hardware Test failed SolutionThe Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed SolutionFigure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution1 Telephone wall jack 104 Solve a problem The Dial Tone Detection test failed SolutionThe display always shows Phone Off Hook The Fax Line Condition test failed SolutionSolution The printer is having problems sending and receiving faxeselectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using Fax tones are recorded on my answering machine Solution The printer cannot send faxes, but can receive faxes SolutionThe phone cord that came with my printer is not long enough The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services and HP websitesTo extend your phone cord Color faxes do not printSolve problems using HP websites Solve problems using Web ServicesStep 2 - Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Step 1 - Make sure the wireless 802.11 light is turned onSolve wireless problems Advanced wireless troubleshootingTo check a wireless connection Step 1 Make sure your computer is connected to your networkA Make sure the printer is on the network Step 2 Make sure that the printer is connected to your networka network This web site is only available in English Or Click Start, click Control Panel, and then double-click Printers B Check to see if you can access the EWSTo access the EWS Step 4 Make sure the printer is online and readyor Printing Preferences After resolving the problems Configure your firewall software to work with the printerConfigure your firewall software to work with the printer Check the computer Solve printer management problemsCheck your network setup Embedded web server cannot be openedCheck your web browser Troubleshoot installation issuesCheck the printer IP address Check the hardware connections Hardware installation suggestionsHP software installation suggestions Verify installation preliminariesUnderstand the Printer Status Report Solve network problemsGeneral network troubleshooting To reset the printers network settingsTo print the Printer Status Report Understand the network configuration pageUnderstand the network configuration page Clear paper jams Clear jamsTo clear a jam inside the printer 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jamsUse paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty informationWarranty information Hewlett-Packard limited warranty statementInk cartridge warranty information Printer weight including printing supplies 8.3 kg 18.2 lb Printer specificationsPhysical specifications Product features and capacitiesPrinter processor Processor and memory specificationsNetwork protocol specifications System requirementsCompatible network protocols Embedded web server specificationsMedia specifications Understand specifications for supported mediaCards EnvelopesOther media Photo mediaTray Set minimum marginsUnderstand supported media types and weights WeightBlack print resolution Print specificationsCopy specifications Fax specificationsEnvironmental specifications Scan specificationsWeb Services specifications HP website specificationsPower requirements Electrical specificationsAcoustic emission specifications Power supplyRegulatory Model Number Regulatory informationVCCI Class B compliance statement for users in Japan FCC statement Notice to users in KoreaRegulatory information 144 Technical information Notice to users in Japan about the power cordNoise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for GermanyNotice to users of the U.S. telephone network FCC requirements 146 Technical information Australia wired fax statement European Union Regulatory NoticeNotice to users of the Canadian telephone network Notice to users of the German telephone networkEuropean telephone network declaration Modem/Fax Products with wireless functionalityRegulatory information for wireless products Products with external AC AdaptersNotice to users in Taiwan Notice to users in Brazil Notice to users in Canada148 Technical information Plastics Material safety data sheetsEnvironmental product stewardship program Paper useChemical Substances Power consumptionBattery disposal in Taiwan Disposal of waste equipment by usersDisposal of Waste Electronic Equipment in Brazil Battery Notice for BrazilAttention California users Toxic and hazardous substance table EU battery directive RoHS notices China only152 Technical information RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005Issue date 06/15/2005 LICENSE.hmac-sha2-bsd--noscrypto1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A LICENSE.sha2-bsd--noscrypto FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007Issue date 04/30/2005 SUN MICROSYSTEMS, INC., and contributed to the OpenSSL projectPage Third-party licenses Ink cartridges B HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems C Additional fax setupTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office Recommended fax Other equipment or services sharing your fax linesetup servicevoice/fax line with Case A Separate fax line no voice calls receivedBack view of the printer Case J SharedTo set up the printer with a separate fax line Case B Set up the printer with DSLTo set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN lineTo set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Case G Fax line shared with computer modem no voice calls received Set up the printer with a computer dial-up modemTo set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modemTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Shared voice/fax with computer dial-up modem7. Run a fax test Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Back view of the printer 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setupSet up the printer for wireless communication D Network setupBefore you begin Set up the printer using WiFi Protected Setup WPS Set up the printer on your wireless networkSet up the printer using the HP printer software Recommended Set up the printer using the Wireless Setup WizardChange the connection type To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Set up the printer using the embedded web server EWSAdd hardware addresses to a wireless router MAC filtering Test the wireless connectionGuidelines for ensuring wireless network security Overview of security settingsOther wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network View IP settings Change advanced network settingsView and print network settings Turn the wireless radio on and off2. Touch Restore Network Defaults, and then touch Yes Uninstall and reinstall the HP softwareReset network settings IP Address Subnet Mask Default Gateway DNS AddressEmbedded web server E Printer management toolsToolbox Windows HP Utility Mac OSTo open the embedded web server How do I? F How do I?Get started Print Scan Copy Fax Web Services Work with ink cartridges Solve a problemUnable to communicate with printer G Errors WindowsCartridge Problem Fax memory fullPaper Jam Replace the ink cartridgePaper Mismatch The cartridge cradle cannot moveDocument failed to print The printer is out of paperPrinter Offline Printer PausedPrinter supply upgrade problem Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade successfulCounterfeit Cartridge Advisory Using Original HP Cartridges has its RewardsUse SETUP cartridges Do not use SETUP cartridgesInk sensor warning Problem with printer preparationUse color ink only? Incompatible ink cartridgesAutomatic document feeder cover open Problem with ink systemIndex Page Page Page Page Page

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